6/10 Okay
Phan
19 May,2024
Liked: Cleanliness, amenities, property conditions & facilities
While the property itself is great as well as the location being close to the airport, the driver pickup was virtually impossible to organise. My phone couldn’t dial international and there was no WeChat or email info, so if you’re coming from overseas, you can ignore the pickup service or risk just calling them when you arrive as it takes 15 mins to get there. Good luck if yo can’t speak the language. Contacting Expedia to do this was absolutely useless also, they couldn’t seem to get it organised between the hotel and was still emailing me about it 3 days AFTER I had already checked out from the hotel. Communication needs to be better organised for an international airport hotel. Last time I’m using Expedia given agent training/service was non existent.
Phan
Stayed 1 night in May 2024