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Reviews of Sheraton Guangzhou Nansha Hotel

4.5 out of 5
Sheraton Guangzhou Nansha Hotel
No 79-80 Haixi Street Haibin Road, Nansha District, Guangzhou, Guangdong

Reviews

9.2

Wonderful

Rating 10 - Excellent. 42 out of 61 reviews" "
Rating 8 - Good. 13 out of 61 reviews" "
Rating 6 - Okay. 3 out of 61 reviews" "
Rating 4 - Poor. 1 out of 61 reviews" "
Rating 2 - Terrible. 2 out of 61 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

tal

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dont stay here
an old hotel in a remote location.smells like cigarets in all of the hotel.rooms reasnobal.bad view from the pool.poor lockers for the pool and sauna.bad breakfast
Stayed 4 nights in Jul 2023

8/10 Good

Tak Ching

Stayed 1 night in May 2023

8/10 Good

Iris

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Leng

Stayed 1 night in Nov 2021

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel for a weekend stay
The hotel is beautiful and right across from the park downtown. Wanda plaza is close and other attractions are not too far away by car. The breakfast buffet was one of the best I have had here in China and we also enjoyed the dinner buffet. It was very good. You will enjoy the food and the stay.
Stayed 1 night in Mar 2021
Response from Hotel Management Team on 24 Mar,2021
Dear guest, Thank you for choosing Sheraton Guangzhou Nansha Hotel and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve. We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived. Stay well, Hotel Management Team Sheraton Guangzhou Nansha Hotel

10/10 Excellent

Huang, Guangzhou

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店员工都非常nice，服务水平很好，酒店的餐食都不错，包括行政楼层的happy hour出品都是不错的。 因为带着小孩子，如果3楼的儿童乐园能再大一些就更好了。
Stayed 1 night in Oct 2020
Response from Sarah Hu on 2 Nov,2020
尊敬的宾客，感谢选择入住广州南沙越秀喜来登酒店并与我们分享您的入住体验。感谢您对本次入住酒店感到满意和认可并推荐入住我们酒店，酒店位于广州市南沙区的中心位置，紧邻商业零售、大型商场和酒吧街，数步之外便是地铁4号线金洲站。同时，酒店在3楼为儿童提供了儿童乐园，住店宾客可免费入住体验。真诚地期待您的再次到来！

10/10 Excellent

Jeffery, Kissimmee, FL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the area! Will stay again when in the area.
Stayed 3 nights in Aug 2019
Response from Sarah Hu on 20 Dec,2019
Dear Jeffery, Thank you for your insight on your recent experience at Sheraton Guangzhou Nansha Hotel. As the internationally branded hotel in Nansha district, hotel is equipped with Sheraton Brand standard facility and service. Please visit us again the next time you’re in Guangzhou Nansha. Your sincerely,

8/10 Good

MIKKEL

Stayed 3 nights in Nov 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Area is undergoing rapid development so construction everywhere. Surprisingly there is a lack of taxis in this area. Rides are provided by private operators and are expensive for China. More adventurous could get the DiDi app. Overall the hotel was impeccable.
Stayed 1 night in Apr 2019
Response from Fanny Fan on 3 Jun,2019
Dear Kevin, Thank you for taking the time to share your recent experience at Sheraton Guangzhou Nansha. We are so glad you found our hotel a good place to stay, and you enjoyed the room and our Japanese restaurant. we look forward to welcoming you back in the future! Warm regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from Fanny Fan on 30 Apr,2019
Dear Anonymous. thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Best Regards.

10/10 Excellent

Cheok Kuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay with good service
The hotel resided in a newly developed area. The property by itself is good and keeps the international chain standard. We stayed there for two nights and the hotel is nicely decorated. Ample underground parking area free for guests. The staffs are very welcoming and friendly. They provide all information that we need for our stay. They mentioned that within 10 minutes walk from the hotel, there is a direct bus service running to the central part of Tianhe, though we did not use it as we drove. There is a shopping mall nearby but the local brands there are low to middle class despite it is busy. There are lots of restaurants there but we rather prefer to eat in the hotel. There is also a small town about five km away which is more lively. Happy to stay there for the hotel service quality and food as we are on vacation and drive around ourselves.
Stayed 2 nights in Dec 2018
Response from Fanny Fan on 6 Jan,2019
Dear Cheok Kuan, thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Sincerely Director of Marcom

6/10 Okay

tc, los angeles, ca

Liked: Cleanliness, staff & service, room comfort
breakfast and dinner are not up to western standards, food ot fresh for dinner. limited breakfast
Stayed 2 nights in Oct 2018
Response from Fanny Fan on 27 Oct,2018
Dear tc, Thank you for taking the time to share your recent experience at Sheraton Guangzhou Nansha Hotel .Sorry that we were not up to your expectation. Your comments are greatly valued and I have shared with concerned department for special attention and improvement .we look forward to welcoming you back in the future! Warm regards.

8/10 Good

WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Fanny Fan on 30 Oct,2018
Dear WEI, Thank you for taking the time to share your recent experience at Sheraton Guangzhou Nansha Hotel .Sorry that we were not up to your expectation. Your comments are greatly valued ,call us if there is anything we can help you with. Sincerely Director of Marcom

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
New Hotel half Chinese half SPG
A new Hotel which doesn't feel like a Sheraton. You get a very Chinese welcome and service which is fine but not really expected. The Hotel opened around 8 months ago so the rooms are perfect and the gym had great equipment. The bar is a bit impersonal being in the lobby with a very high ceiling. Food good though. Staff struggling with English.
Response from Fanny Fan on 27 Apr,2018
Dear Guest, Thank you for taking time to share your experience at Sheraton Guangzhou Nansha Hotel. We are so glad to read your satisfaction of our facilities, Great appreciate to your comment, We always will keep putting your valuable feedback and suggestions in the first priority to improve our operations to ensure our guests experience with their expectation of Sheraton. We look forward to welcome you back in the future! Warm regards.

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Fanny Fan on 26 Apr,2018
Dear Guest, We are so glad you found our hotel a good place to stay. We look forward to welcoming you back in the future! Warm regards.

10/10 Excellent

Ka Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

YI

Business traveller
Stayed 5 nights in Sep 2023

10/10 Excellent

LOK

Stayed 3 nights in Jul 2023

10/10 Excellent

Yu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Hiu Tong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
性價比不錯
Stayed 1 night in Apr 2023

8/10 Good

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clean hotel and will visit again
Stayed 1 night in Apr 2023

8/10 Good

Kung Yu, Gary

Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
願意再次入住
房間非常舒適、寬敞，總體環境非常優秀，硬體設備維護的很好，套房還配有高階音響，聽音樂是很舒適放鬆的體驗，行政酒廊料理豐富美味，下次去開會會在選擇這裡的！
Stayed 2 nights in Oct 2021
Response from Online Distribution Executive on 3 Nov,2021
尊敬的賓客，感謝您選擇入住廣州南沙越秀喜來登酒店並且留下寶貴的點評。爲您提供舒適的居住環境和賓至如歸的服務是全體酒店員工的心意和共同的目標。我們真誠地期待您的再次到來，祝您和您的家人生活愉快！

10/10 Excellent

Kwong Leung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
完美的卫生间景观
房间非常漂亮与整洁，卫生间的景观更是完美，唯一感觉要改善是西餐厅员工的制服不够整洁，把餐厅的层次降低。
Stayed 1 night in Mar 2021
Response from Hotel Management Team on 22 Mar,2021
尊敬的宾客，感谢您留下宝贵的点评，我们很重视您反映的问题，并已经将您的点评反馈给酒店相关营运部门，祝您和您的家人生活愉快！谢谢！

10/10 Excellent

muju

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店的位置极佳，能看到蕉门河全景！周边配套的消费环境极佳；十分适合商务住宿。酒店的自身配套设施不是太多所以不大适合渡假。
Stayed 1 night in Dec 2020
Response from Sarah Hu on 31 Dec,2020
尊敬的宾客，感谢选择入住广州南沙越秀喜来登酒店并与我们分享您的入住体验。酒店内共有4个餐厅可供宾客选择，并在3楼为宾客提供了健身中心、游泳池和儿童乐园，让宾客尽享悠闲时光。真诚地期待您的下一次入住！

10/10 Excellent

YAN

Liked: Property conditions & facilities
Stayed 1 night in Nov 2020
Response from Sarah Hu on 29 Dec,2020
尊敬的宾客，感谢选择入住广州南沙越秀喜来登酒店并与我们分享您的入住体验。感谢您对本次入住感到满意和认可，您的认可是我们最大的荣幸。真诚地期待您的再次到来！

10/10 Excellent

cho seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
Stayed 1 night in Nov 2020
Response from Sarah Hu on 8 Dec,2020
尊敬的宾客，感谢选择入住广州南沙越秀喜来登酒店并与我们分享您的入住体验。感谢您对本次入住感到满意和认可，您的认可是我们最大的荣幸。真诚地期待您的再次到来！

10/10 Excellent

youngha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2020

10/10 Excellent

youngha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

10/10 Excellent

Changsoo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Sarah Hu on 13 Jan,2020
Dear Guest,Thank you for your insight on your recent experience at Sheraton Guangzhou Nansha Hotel. Please visit us again the next time you’re in Guangzhou Nansha. Your sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
快適なホテル。朝食も美味しくいただきました。
Stayed 1 night in Nov 2019
Response from Sarah Hu on 27 Nov,2019
尊敬する賓客:広州南沙越秀シェラトンホテルに宿泊することを選んで、私達とあなたの宿泊体験を分かち合うことに感謝します。ホテルの客室にはすべて専用のシェラトン特色のベッドがあり、豪華なシーツ、豪華な羽毛布団、ベストダウンと低アレルギー性枕、オーダーメイドのマットレスが敷いてある。私達はあなたの再度の到来を心から期待します! Dear Guest,Thank you for your insight on your recent experience at Sheraton Guangzhou Nansha Hotel.The Sheraton Signature Bed™ is found in each of our guest rooms and is comprised of luxurious sheets, a deluxe duvet, a selection of feather down and hypoallergenic pillows and a custom mattress. And thanks for the positive comment for staying in our hotel.Please visit us again the next time you’re in Guangzhou Nansha. Your sincerely,

10/10 Excellent

Wai Kee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Sarah Hu on 25 Nov,2019
Dear Guest,Thank you for your insight on your recent experience at Sheraton Guangzhou Nansha Hotel.Thank you for your positive comment.Please visit us again the next time you’re in Guangzhou Nansha. Your sincerely,

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Sarah Hu on 10 Oct,2019
Dear A,Thank you for your insight on your recent experience at Sheraton Guangzhou Nansha Hotel.Please visit us again the next time you’re in Guangzhou Your sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Good good god
Stayed 1 night in Sep 2019
Response from Sarah Hu on 16 Sept,2019
Dear guest, thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Please visit us again the next time you’re in Guangzhou. Sincerely!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Sarah Hu on 26 Aug,2019
Dear Guest, thank you for your positive comments.Please visit us again the next time you’re in Guangzhou. Your sincerely,

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jul 2019
Response from Sarah Hu on 12 Aug,2019
Dear Martin, thank you for your positive comments.Please visit us again the next time you’re in Guangzhou.Your sincerely,

10/10 Excellent

Elsa, Hong Kong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were very friendly and helpful. The hotel facilities were all in good condition and Morden.
Stayed 3 nights in Aug 2019
Response from Sarah Hu on 12 Aug,2019
Dear Elsa,Thank you for taking the time to share your recent experience at Sheraton Guangzhou Nansha Hotel!We are so glad to hear that you enjoyed your stay with us!Please visit us again the next time you’re in Guangzhou. Your sincerely,

10/10 Excellent

YOSHIHIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Sarah Hu on 19 Jul,2019
Dear Yoshihiro, thank you for your positive comments I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Please visit us again the next time you’re in Guangzhou Your sincerely,

8/10 Good

Hiro, 日本

Business traveller
Liked: Cleanliness, staff & service
スタッフが親切、設備が清潔
Stayed 2 nights in Jun 2019
Response from Sarah on 2 Jul,2019
尊敬するHiro:広州?南沙?越秀のホテルへの入居を选んだことに感谢して、そして私达とあなたの入居体験を分かち合います。あなたがあなたのチェックインに満足していることを嬉しく思います。私たちはあなたの再度の到来を心から期待します! Dear Hiro, Thank you for taking the time to share your recent experience at Sheraton Guangzhou Nansha. We are so glad you found our hotel a good place to stay, and you enjoyed the room. we look forward to welcoming you back in the future! Warm regards

10/10 Excellent

TOM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Clean, comfortable, excellent view, helpful staffs, nice breakfast, near big shopping mall.
Stayed 1 night in May 2019
Response from Sarah Hu on 24 May,2019
Dear Tom,Thank you for your insight on your recent experience at Sheraton Guangzhou Nansha Hotel. We are glad to hear that you enjoyed your stay. Looking forward to your next stay.

6/10 Okay

Wai Yi Ruby

Liked: Cleanliness
管理質素未給五星表現管理質素未及五星表現
在停車處的保安員完全沒有看到小朋友下車便關門，小朋友說已多次，最後一次離開前幾小時發生，小朋友的腳被夾到紅了，酒店職員還懵然不知，需要到大堂投訴。
Stayed 2 nights in May 2019

10/10 Excellent

Kin Wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Fanny Fan on 3 Jun,2019
Dear Kin Wa, Thank you for taking the time to share your recent experience at Sheraton Guangzhou Nansha. We are so glad you found our hotel a good place to stay, and you enjoyed the room and our Japanese restaurant. we look forward to welcoming you back in the future! Warm regards

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
整潔舒適，服務員態度很好，不過枕頭太高了！餐廳的食物可以種類再多一些會好好多！廁所可以提供浴鹽給旅客使用會更好！
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Fanny Fan on 3 Jun,2019
Dear Anonymous, Thank you for taking the time to share your recent experience at Sheraton Guangzhou Nansha. We are so glad you found our hotel a good place to stay, and you enjoyed the room and our Japanese restaurant. we look forward to welcoming you back in the future! Warm regards

10/10 Excellent

HAOBIAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
安静 舒服
酒店很新，设施不错，周边噪音没有，睡得很舒服，服务也很亲切。旁边就是蕉门河，风景优美，环境舒适。
Stayed 1 night in Apr 2019

8/10 Good

LAP FO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Fanny Fan on 11 Apr,2019
Dear LAP FO. thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Best Regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Fanny Fan on 30 Apr,2019
Dear Anonymous, thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Best Regards.