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Reviews of Steigenberger Hotel Guangzhou

5 out of 5
Steigenberger Hotel Guangzhou
No. 73, Fenghuang North Road, Huadu, District, Guan, Guangzhou, Guangdong

Reviews

8.2

Very good

Rating 10 - Excellent. 13 out of 32 reviews" "
Rating 8 - Good. 10 out of 32 reviews" "
Rating 6 - Okay. 7 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Wing

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The hardware is good, new and pretty, but I think the staffs need more training if the hotel want to be rate as a 5 star hotel as stated. If this is a 4 star hotel, I will say experience is more of acceptable. Breakfast is disappointing, food is up to standard, but again, problem with staff training of their cleanliness, basic knowledge of what utensils are needed to prepare for various kinds of food. Some food especially drinks were literally empty without refill towards the end of breakfast time (half hour before) and coffee’s really bad, that can ruin a lot people’s morning.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verything good, but buffet breakfast is bad and extra buffet breakfast for is very expensive. RMB 160 per person. However the bed and pillow are very very comfortable whichblet me had a nice sleep, it is important for me
Stayed 2 nights in Dec 2019
Response from FD Mananger Sunny Yang on 4 Jan,2020
首先感谢您告知我们有在您入住本酒店期间所遇到的问题。非常遗憾未能达到您的期望，请允许我们向您表达最诚挚的歉意。我们希望在不久的将来有机会为您奉上更好的服务。

10/10 Excellent

Kin Chung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Sunny Yang on 4 Jan,2020
首先感谢您告知我们有在您入住本酒店期间所遇到的问题。非常遗憾未能达到您的期望，请允许我们向您表达最诚挚的歉意。我们希望在不久的将来有机会为您奉上更好的服务。

8/10 Good

Angeline

Stayed 5 nights in Oct 2019

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Service not matching the quality of the hotel
The attitude of the front desk was really really bad, never really looked after the client and was not willing to admit mistakes. Lie about the description of the rooms, so make sure you check the room vs. photos on booking website. Room, lift lobby was dirty with dead flies lying around. Food at breakfast was lukewarm as best.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Close to ice world, very good! The balcony area is so big, can really fit a queen size bed! Wasting lots of space. Perfect if the room has outdoor hanging rack, that we can hang our wet swimming clothes. Breakfast buffet basically the same everyday.
Stayed 3 nights in Aug 2019
Response from mountainzhu on 5 Sept,2019
Dear Guest ,Thank you very much for choosing our hotel, and taking your time to share your feedback about the hotel facilities. Please do accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. We hope that this experience will not deter you to visit us again in the near future. We look forward to welcoming you back to our hotel again. Thank you!

6/10 Okay

Tat Yuen

Travelled with family and small children
Disliked: Amenities
酒店要行10分鐘路程先到融創茂，酒店附近也沒有甚麼設施，如果有條路有啲商店直達商場就更好
Stayed 1 night in Apr 2024

6/10 Okay

Yi Lok

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
房間整潔舒適，裝修上檔次。但某姓林的前台女接待員態度極差。 問直通車位置，並沒有明確給客人指引，叫客人自己去查。 信用卡的$1000 押金也沒有再退房當刻檢查房間給確定，問什麼時候能確定退款，林接待員的回應是：我下班前 再問確定時間，回應是：不確定，不知道。 (假如客人附現金做押金，也要等到她下班才能拿押金走嗎？) 林小姐的解釋完全不合理，一不附合一般的酒店辦事情序。 本人已離開廣洲兩天，仍然沒有收到退款有沒有收到酒點的更進，事情不了了之。 本人不清楚這是該酒店的辦事手法或是林小姐的個人操手問題。 酒店環景裝修地店佳不錯，唯前台服務極另人反感
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
繼續加油，才對得起五星及房價
離融創商場走路8分鐘，位置非常方便！酒店2樓的中餐廳非常有水準，值得一試！ 酒店早餐非常豐富，讓我第一天很後悔沒有早起去吃早餐：） 但是，萬達嘉華的入住辦理時間實在是太久了！直到傍晚6時後才能進房！ 房間的隔音有改善空間，淺眠的人應該會要考慮一下！ 晚上請人再多送兩瓶水，2個小時內4個電話後，水終於到了！ 很明顯的，在酒店客人多的時候，員工應該是人手不足的！ 房間打掃非常非常之慢，我們早上出門，掛上立即打掃，下午6點回來，還沒有清理房間，這種情形在任何的五星酒店應該都不會看見，而且，打掃的質量有待加強，因為才剛開業，浴室竟然都見不少的發霉！！不值這個位在花都區號稱五星接近千元的平日房價，（唯一值得讚一下的是面對湖的景色還不錯）
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from FD Mananger Sunny Yang on 4 Jan,2020
首先感谢您告知我们有在您入住本酒店期间所遇到的问题。非常遗憾未能达到您的期望，请允许我们向您表达最诚挚的歉意。我们希望在不久的将来有机会为您奉上更好的服务。

6/10 Okay

Sheung Kwan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family and small children
ok good pricing. just the staff initially assigned us wrong type of room without bath tube. Also people are smoking and made corridor area very smelly..
Stayed 1 night in Dec 2019
Response from FD Mananger Sunny Yang on 4 Jan,2020
首先感谢您告知我们有在您入住本酒店期间所遇到的问题。非常遗憾未能达到您的期望，请允许我们向您表达最诚挚的歉意。我们希望在不久的将来有机会为您奉上更好的服务。

10/10 Excellent

KIN YAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的入住體驗
房間很大和乾淨 鄰近融創茂行程不過於十分鐘 很方便 最重要的是香港有直通巴士可到達酒店！另外早餐是自助餐 有很多款式也很好味！
Stayed 1 night in Dec 2019
Response from FD Mananger Sunny Yang on 2 Jan,2020
尊敬的客人：首先感谢您花费宝贵的时间在此留下您的点评。我们十分高兴看到您满意此次的入住体验。我们欢迎您在不久的将来再次光临我们酒店，并继续为我们提供宝贵的意见与建议！

8/10 Good

King Caby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Amenities, property conditions & facilities
可能是聖誕節，人手不足，房間清潔尚可，但沒有更換足夠浴巾，因為我們是2大2小。早餐雖然是upgrade 免費，可是又是人手不足，pancakes 沒有honey同syrup，沒有叉子.
Stayed 2 nights in Dec 2019

10/10 Excellent

Lanfan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

LAI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Sunny Yang on 2 Jan,2020
首先感谢您告知我们有在您入住本酒店期间所遇到的问题。非常遗憾未能达到您的期望，请允许我们向您表达最诚挚的歉意。我们希望在不久的将来有机会为您奉上更好的服务。

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
泳池沒開放，
Stayed 1 night in Dec 2019
Response from Sunny Yang on 2 Jan,2020
首先感谢您告知我们有在您入住本酒店期间所遇到的问题。非常遗憾未能达到您的期望，请允许我们向您表达最诚挚的歉意。我们希望在不久的将来有机会为您奉上更好的服务。

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Sunny Yang on 4 Jan,2020
首先感谢您告知我们有在您入住本酒店期间所遇到的问题。非常遗憾未能达到您的期望，请允许我们向您表达最诚挚的歉意。我们希望在不久的将来有机会为您奉上更好的服务。

8/10 Good

Li

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
前台服務 應帶點 熱誠
Stayed 1 night in Nov 2019
Response from Sunny Yang on 2 Jan,2020
首先感谢您告知我们有在您入住本酒店期间所遇到的问题。非常遗憾未能达到您的期望，请允许我们向您表达最诚挚的歉意。我们希望在不久的将来有机会为您奉上更好的服务。

10/10 Excellent

Chu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Sunny Yang on 2 Jan,2020
尊敬的客人：首先感谢您花费宝贵的时间在此留下您的点评。我们十分高兴看到您满意此次的入住体验。我们欢迎您在不久的将来再次光临我们酒店，并继续为我们提供宝贵的意见与建议！

10/10 Excellent

Nat, HK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
所有員工都很友善，非常滿意，特別是 Melly Chen 給我極大幫忙，對酒店及所有員工都十分滿意。酒店內設施也非常新，什麼都很乾淨
Stayed 2 nights in Nov 2019
Response from FD manamger Sunny on 2 Jan,2020
尊敬的客人：首先感谢您花费宝贵的时间在此留下您的点评。我们十分高兴看到您满意此次的入住体验。我们欢迎您在不久的将来再次光临我们酒店，并继续为我们提供宝贵的意见与建议！

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地方清潔乾淨，大堂宏偉，工作人員友善，早到了可提早check in, 免費升級湖景房, 房間用品齊全，需要額外的清潔用品可以於短時間內送到。check out方便快捷。
Stayed 1 night in Nov 2019
Response from Sunny Yang on 2 Jan,2020
尊敬的客人：首先感谢您花费宝贵的时间在此留下您的点评。我们十分高兴看到您满意此次的入住体验。我们欢迎您在不久的将来再次光临我们酒店，并继续为我们提供宝贵的意见与建议！

8/10 Good

KS

Stayed 2 nights in Oct 2019

10/10 Excellent

AAA, 香港

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店 是新開的， 房間各樣都很新淨，因為入住是平日，人不多， 這是行程主要去融創滑雪塲，而酒店 根滑雪場距離只是二三百米 很方便
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

fong

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

U

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好的一定酒店
Stayed 1 night in Sep 2019

8/10 Good

Wing Gi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019