Dear Mr. William, Thank you for your review. We are delighted to see your compliment about the hotel. We have well recieve your constructive feedback of the service. Rest assured that we have well noted your feedback and will take it as reference for further renovation. Once again, I offer my sincerest apologies and hope you would accept this. We look forward to an opportunity to be of service to you again and prove that we are worthy of your kind patronage. With best regards,

Dear Mr. Henry, Thank you for taking the time to share your feedback about your recent stay at Melia Vinpearl Hai Phong Rivera. We greatly appreciate your kind words and are thrilled to hear that you had a nice stay with us. Thank you very much for your kind recommendation and we look forward to the opportunity to welcome you back in the near future for another enjoyable stay at Melia hotels.

Dear Ms. Minxian, Thank you for choosing Melia Vinpearl Hai Phong Rivera for your recent stay and we really appreciate you for taking the time to share your feedback with us and we are so pleased to read your fantastic comments. Your feedback will mean so much to all the team and motivate us further to ensure we always go that extra mile to ensure you feel well cared for whilst staying with us.It has been wonderful having you stay with us again and we look forward to the opportunity to welcome you back in the near future for another enjoyable stay at Melia hotels.Sincerely,

Dear Mr. Joseph S, First of all, we would like to thank you for providing feedback on your recent stay experience with us.I was sorry to learn of your disappointing experience, please accept my sincere apologies for any inconvenience caused. Our goal is to deliver moments of delight throughout our guests’ stay and we are disappointed to hear that we failed to do so. Since our check out time has been noted at the registration card and also on your booking confirmation, therefore, ourselves are very unexpected when you have informed that someone has informed you are able to late checkout at 6pm which normally will apply for full paying night. We hold this firm as we have guests coming in and out daily and guests that have pre-paid and booked and we can not keep them waiting. That being said, we always want our customers happy, therefore, we gave you free of charge until 14:00, also entire to use the hotel facilities after check out.Once again I am thankful to your comments and look forward to welcoming you back.Warm regards,

Dear Ms. Janice, Thank you for taking the time to review your recent stay.We are thrilled to hear that you enjoyed our great service and kindly staff. It's fantastic to know that you appreciated our extra breakfast and the exclusive benefits of The Level.It would be a pleasure to have you return on a future occasion.Best wishes,

Dear Cganggyu,Thank you for sharing your rating. We are glad to know that your stay has been pleasant and that you have been able to enjoy our services.We are looking forward to welcoming you back!Best wishes,

Dear Mr. Henry,I would like to thank you very much for sharing your valuable feedback with us after your stay in Melia Vinpearl Hai Phong Rivera.Please accept my sincere apologies for any inconvenience caused. Our goal is to deliver moments of delight throughout our guests’ stay and we are disappointed to hear that we failed to do so. As the satisfaction of our guests is of utmost concern to us, we would like to further investigate on this matter and we will reach out to you directly.Again on behalf of the team, I would like to apologize to you for this discomfort.We hope that we will have another opportunity to welcome you back and let you experience what the Melia brand is known for.Warm regards,

Dear Wilda,Thank you for taking the time to share your experience with us and other valued guests.We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely,

Dear Wilda,Thank you for taking the time to share your experience with us and other valued guests.We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely,

Dear Jim,Thank you immensely for taking your valuable time to write a review of your recent stay here at Melia Vinpearl Hai Phong Rivera and for the high ratings you have given us.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations.We look forward to welcoming you back to your "Wonderful Melia" in the near future.Sincerely,

Dear Mr. Dayalan, Thank you for taking the time to review our property! We look forward to seeing you on your next trip to Haiphong! Best Regards

Dear Mr. Nishant, Thank you for taking the time to review your stay at Melia Vinpearl Hai Phong Rivera. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the service we offer. I will pass on your compliments to Tammy, she is very passionate about her work! We hope that in future visits you’ll have an opportunity to try more of what we have available in the culinary gem. If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here. Sincerely,

Dear Mr. Chia Yang, Thank you for taking the time to review our property, your comments are very much valued.We look forward to seeing you on your next trip to Haiphong city. Sincerely,

Dear Monica, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and hotel facilities. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Jeanie is one of our excellence associate, we will share your compliment to our entire team. We look forward to seeing you on your next trip to Haiphong!

Dear Mr. Jui Chih, Thank you so much for choosing our Melia Hai Phong and spending your time to send us your survey.Your compliment is always the gift to us and its made our day. Your experience is very important to us. If there are any absolute things we could do to enhance your next stay, please let us know. Your compliment has made our day.We believe that we could have a chance to welcome you back here or at any other International Melia Hotels.Sincerely,

Dear Ms. Beatrice, Thank you so much for choosing our Melia Hai Phong and spending your time to send us your survey.We appreciate your comments regarding our customer service and hotel facilities. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.Regarding your constructive feedback to have more Vietnamese food on our menu, we are working to revised the menu, and promptly will introduce to the guest. We look forward to seeing you on your next trip to Hai Phong!We believe that we could have a chance to welcome you back here or at any other International Melia Hotels.Sincerely,

Dear Jean, Thank you so much for choosing our Melia Hai Phong and spending your time to send us your survey.Your experience is very important to us. If there are any absolute things we could do to enhance your next stay, please let us know.We believe that we could have a chance to welcome you back here or at any other International Melia Hotels.Sincerely,Linh NguyenGuest Experience Manager Meliã Vinpearl Hai Phong Rivera

Dear Mr. Mario Thank you so much for choosing our Melia Hai Phong again and spending your time to send us your feedback.Your compliment of our property and the food are the gift to us. That's made our day.I sincerely apologize on behalf of the entire team for any inconvenience the language barrier and staff shortage may have caused you. I hope it didn't ruin the trip in general. When you checked in, our Korean speaker was at the desk, and as soon as you needed help with English, we had staff members who could speak Chinese, Korean, and English available. If there are any absolute things we could do to enhance your next stay, please let us know.We believe that we could have a chance to welcome you back here or at any other International Melia Hotels.Sincerely,Linh NguyenGuest Experience Manager Meliã Vinpearl Hai Phong Rivera

Dear Daniel, Thank you so much for spending your time to review out hote. Its our pleasure to hear that you did enjoy your stay here. If there is anything we could do better to enhance your next stay, please do let us know. We are looking forward to welcoming you back!Sincerely

Dear Ole, Thank you for spending your time to share with us your feedback.We are very glad that you have enjoy your stay here.Your compliment is always the gift to us as we always strives to improve our service everyday.We believe that we could have a chance to welcome you here or any other Melia International Hotels.Sincerely,Hotel Management Team

Dear Mr. Faisal, Thank you so much for choosing our Melia Hai Phong and being our loyalty guest.Your compliment is alway the gift for us, and we are very happy to see that you did enjoy your stay. We believe that we could have a chance to welcome you at any Melia Hotels International. Please do let us know if we could be of any further assistance. Sincerely, Regards,

Dear Youngkyu, Thank you for spending your time to share with us your feedback.We are very glad that you have enjoy your stay here.Your compliment is always the gift to us as we always strives to improve our service everyday.We believe that we could have a chance to welcome you here or any other Melia International Hotels.

Dear Yanlin, Thank you for spending your time to share with us your feedback.We are very glad that you have enjoy your stay here.Your compliment is always the gift to us as we always strives to improve our service everyday.We believe that we could have a chance to welcome you here or any other Melia International Hotels.

Dear Mr. Toshihiro,Thank you immensely for taking your valuable time to write a review of your recent stay here at Melia Vinpearl Hai Phong Rivera and for the high ratings you have given us.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations.We look forward to welcoming you back to your "Wonderful Melia" in the near future, and as always being our loyalty guestSincerely,

Dear Color, Thank you for such a positive review. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our hotel. Our guests' satisfaction is our highest reward. We look forward to a return visit from you in the future. Best wishes,

Dear MYUNG,Thank you immensely for taking your valuable time to write a review of your recent stay here at Melia Vinpearl Hai Phong Rivera and for the high ratings you have given us.We are delighted to read that your stay was enjoyable. We look forward to welcoming you back to your "Wonderful Melia" in the near future.Sincerely,Linh NguyenGuest Experience Manager

Dear Yuchen,Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely,Linh NguyenGuest Experience Manager

에게 Jaeseog, 시간을 내어 저희 숙소를 검토해 주셔서 감사합니다. 귀하의 의견은 매우 소중합니다. 고객 서비스 및 음식 다양성에 대한 귀하의 의견에 감사드립니다. 저희 직원은 최고의 고객 서비스만을 제공하도록 교육을 받았으며 머무는 동안 가치와 환대를 찾으신 것을 기쁘게 생각합니다. 다음에 우리는 당신이 더 오래 머물고 멋진 체류를 할 수 있기를 바랍니다. 감사합니다, Linh Nguyen - 고객 경험 관리자

친애하는 영규,시간을 내어 저희 숙소를 검토해 주셔서 감사합니다. 귀하의 의견은 매우 소중합니다.호텔 시설, 아침 식사 및 팀에 대한 귀하의 의견에 감사드립니다. 저희 직원은 최고의 고객 서비스만을 제공하도록 교육을 받았으며, 머무시는 동안 가치와 환대를 찾으셨다니 기쁩니다.하이퐁으로의 다음 여행에서 만나기를 기대합니다!친애하는,

Dear Mr. Sunghoon,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your rating on ExpediaWe look forward to seeing you on your next trip to Haiphong!Best Regards,

안녕하십니항상 Melia Vinpearl Hai Phong Rivera를 믿고 선택해주셔서 감사합니다.호텔에 대한 평가해신 게는 호텔 직원들에게 큰 선물입니다.저희 호텔은 가능한 한 빨리 고객님을 다시 환영할 기회가 있기를 바랍니다.호텔 매니저

에게안녕하세요Melia Vinpearl Hotel Hai Phong의 서비스를 평가해 주셔서 감사합니다.팀에 Ms. Hang이 있고 특히 한국어 말하기를 지원하게 된 것은 매우 행운입니다.다음 숙박을 개선하기 위해 저희가 할 수 있는 일이 있으면 알려주십시오.다시 만나기를 바랍니다.감사합니다