Front of property – evening/night

Reviews of Hotel Heart Inn

3 out of 5
Hotel Heart Inn
13-7 Shinonomecho, Hakodate

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 104 reviews" "
Rating 8 - Good. 45 out of 104 reviews" "
Rating 6 - Okay. 34 out of 104 reviews" "
Rating 4 - Poor. 6 out of 104 reviews" "
Rating 2 - Terrible. 2 out of 104 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Lin

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2018
Response from Fumihiro Ito on 8 Nov,2018
Thank you very much for your stay. Have you had a good time in Hakodate? If you have a chance, please come to Hakodate. Thank you very much

8/10 Good

Chris, Malaysia

Liked: Cleanliness, staff & service
Room is too small and old. But is okay for one night stay.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel, highly recommended
Room was comfortable, spacious and welcoming. Highly recommended!
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2018
Response from Hotel Heart Inn Nakamura on 18 Jun,2018
Thank you very much for your stay. We are pleased all the highly valued staff. We hope to further enhance hospitality for our customers I will continue to excite. If there are opportunities, we are waiting for use.

8/10 Good

Hendry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location very quiet, maybe because I arrive at night time
Stayed 1 night in May 2018
Response from Hotel Heart Inn nakamura on 18 Jun,2018
Thank you very much for your stay. Hotel Heart Inn highly appreciated by all the staff happy. Relax as it is in a quiet location I think that I got it. If there are opportunities, we are waiting for use.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tidy and comfy stay!
Check in was a breeze and the staff was welcoming. The room, while simple, and a little outdated, was clean and comfortable!
Stayed 1 night in May 2018
Response from フロント担当 on 15 May,2018
Thank you for using our hotel this time. I would be pleased if you could relax. We are preparing coffee at the restaurant corner on the first floor, so please use it. Morning coffee is available from 7: 00 ~ 9: 00. Thank you very much. Front charge

10/10 Excellent

Fung Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth your money!
Response from フロント担当 on 13 May,2018
Thank you for your warm comments. We are waiting for your visit from the bottom of our heart.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay quite central although in the snow took nearer 20 mins to walk but still good. Non smoking Japanese style room with free tooth brushes razors etc but other rooms on same floor smoking so sleeping at night was hard because smoke smell very strong coming under door. Same with dining room which was a shame. Otherwise good and friendly place to stay.
Stayed 1 night in Dec 2017
Response from Front charge on 5 Jan,2018
Thank you very much for using Hotel Heart Inn this time. In addition, I thank you again for giving very good comments. In addition, we will make an effort to make the hotel a pleasure customer. When you come back to Hakodate again, please stay at Hotel Heart Inn again. We are waiting for you from the same staff. Thank you very much. From the front charge

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location!
Close to train station in a quiet location. 5 mins to the morning market and number of eateries nearby. Comfortable room with views of mount Hakodate.
Stayed 2 nights in Jun 2017

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Good place to crash, but lacks personality
Place is satisfactory. There are certainly more attractive places to stay but the place is certainly fine if you need a place to crash for the night. If I was staying two or more nights, I would look elsewhere.
Stayed 1 night in Jun 2017

8/10 Good

Shen Chau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok.
Far from tram station but it was ok

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
No-fuss basic hotel in a central location.
No-fuss, basic hotel which met all our needs. Could be too small though if you have more than 2 standard luggage. As with most Japanese hotels, the room is clean and the staff were very friendly! They even gave us a free packet of bath salt which we really appreciated!
Response from General Manager on 17 Feb,2017
Thank you very much for your stay. It seems there was no inconvenience and it is most important. I will make further efforts to become a memorable inn. Please come to Hakodate again.

8/10 Good

JOHN WK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Very nice area. Great place for relaxing.
Response from General Manager on 24 Oct,2016
ご宿泊有難う御座います。 お客様がご満足いただけたこと 心より嬉しく思います。 また函館お越しの際にはお立ち寄り下さい。 かもめグループ ホテルハートイン一同

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel with good location
Good location, near to market and tram station.

6/10 Okay

Verified traveller

Quiet hotel
Quiet hotel. Close to hakodate jr station, tram station. But room space is narrow
Response from ホテルハートイン 伊藤 on 21 Sept,2016
Thank you for your accommodation. The Hakodate tourism base for we are confident that it is a good location hotel. It might be a little cramped when the trip back is large. The use of a double room, twin room if there is a next time opportunity I hope.

8/10 Good

Farid, Toronto, Ontario, Canada

Liked: Cleanliness, staff & service, room comfort
Best value for the money and amazing staff
If you're not necessarily looking for "luxury", you can't go wrong with this little hotel. We stayed in a western style room on the first night and in a Japanese style room for a second. The rooms were clean and the bed sheets, too. Japanese style rooms have a characteristic odor that takes a few minutes to get used to (most likely due to the tatami) but they're MUCH more spacious than western style rooms and very comfortable and certainly a unique experience that I recommend, especially if you've never stayed at a "minshuku". Last but certainly not least, the staff is utterly polite, helpful and kind. We were out of words to thank them enough with.

6/10 Okay

Yew Kim

Disliked: Room comfort
cheap hotel near hakodate station
decent but had to sleep with the window open wide as the strong smoking smell of the room

6/10 Okay

Andrew , TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for exploring Hakodate on foot
Nice place, but perhaps a little overpriced for the quality, which was just average-ok.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel. No problem not speaking Japanese.
A nice hotel in the middle of Hakodate. The staff were nice, and not speaking Japanese was not a problem.

6/10 Okay

Hang Lun, Hong Kong

Liked: Cleanliness, room comfort
Overall pleasant, though I wish there could be breakfast provided. But considering it is a budget choice I won't complain. The hotel is clean and located in a quiet neighbourhood just around 5 minutes walk from the Hakodate JR station. Very convenient.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
消臭お願いします
駅から歩いて10分程度。周囲は静かで非常に良い。 清潔感はあるが、消臭が不十分なせいか臭いがする。
Stayed 1 night in Jan 2019
Response from 伊藤 文弘 on 15 Jan,2019
ご利用誠にありがとうございます。 消臭が不十分で申し訳ありませんでした。 タバコの臭いでしょうか?消臭スプレーなどもございますので対応を迅速に進めたいと思います。次回のご利用お待ち致しております。 誠に申し訳ありませんでした。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from 伊藤  on 3 Nov,2018
ご宿泊誠に有難うございます。 高評価頂き誠にありがとうございました。 これからも励みにしてスタッフ一同より良いホテルを 創っていきたいと思います。 また機会がありましたらお立ち寄りください。 ありがとうございました。

8/10 Good

Kam Yiu

Liked: Cleanliness, staff & service
首次入住感受。
這酒店步行前往景點都ok。 泊車位置就在酒店旁。 搬運行李到升降機就要上數級。 雙人房間的床size,對於夫婦來說都可以接受。 在房間內有足夠空間打開一個28吋的行李箱。
Stayed 2 nights in Oct 2018
Response from 伊藤 文弘 on 26 Oct,2018
常感谢您的逗留。 我很高兴海外人士受到高度赞扬 促进函馆做得更好。 我想去。 如果有机会,请再来。

8/10 Good

Hitoshi

Liked: Cleanliness, room comfort
主要な観光地に徒歩で行ける距離で便利だった。駐車場も停めやすかった。
Stayed 1 night in Oct 2018
Response from 伊藤 文弘 on 26 Oct,2018
ご利用ありがとうございました。 高評価して頂き嬉しく思います。 スタッフは少数で営業いたしておりますが 真心ある接客を心がけております これからも宜しくお願い致します。

8/10 Good

yosshy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
静かに落ち着けるホテル
適度な広さで、落ち着いたホテルでした。 フロントの方の説明も丁寧で、室内も清潔に清掃されていました。
Stayed 3 nights in Sep 2018
Response from 伊藤文弘 on 25 Oct,2018
yosshy様 ご宿泊誠に有難うございます。 ごゆっくりして頂けたご様子で 私共もうれしい次第です。また函館へ お越しの際にはご利用お待ちいたしており居ます

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from 伊藤文弘 on 26 Oct,2018
ご宿泊誠に有難うございます。 高評価までいただき嬉しく思います。 またのご利用お待ちしております。

6/10 Okay

Verified traveller

CP值不太好
CP值不太好
Stayed 2 nights in Aug 2018
Response from ito on 26 Oct,2018
非常感谢您的逗留 我们在等你再来

8/10 Good

KENJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
いいホテルです。
立地もよく、快適に過ごせました〜〜
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
函館駅から近い静かなホテル
Stayed 2 nights in Aug 2018

8/10 Good

Carin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just one night in Hakodate
Close to railwaystation and what we wanted to see on our short visit.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とてもいい、快適に過ごせました・
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
フロントの方がどなたも気さくでした。松風町停が最寄りですが、函館駅からも徒歩圏内ですが、周囲は静かで快適でした。また機会があれば利用させてもらいます。
Stayed 1 night in Jun 2018

8/10 Good

HIROYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適でした。
函館駅近く清潔でした。 喫煙所もあるし、無料コーヒーうまかったです! 風呂も意外と広く快適でした。
Stayed 1 night in Jul 2018

8/10 Good

みみずく, 北海道

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
建物は古い感じがしますが清掃がちゃんとされていました。 トイレやバスが広めで幹線道路から外れているので静かで快適に過ごせました。 飲食店や市電にも近いのも良かったです。
Stayed 1 night in Jun 2018

10/10 Excellent

Jacky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
地図が不十分です。函館駅からの歩く道順を、ネットの地図を添付するのではなく、独自の分かりやすいものをウェブサイトに入れてください。
Stayed 1 night in Jun 2018

6/10 Okay

konehako, tokyo

Liked: Staff & service
函館中心街
フロントの対応がとても良かった. 食事 和食も美味しかったです.部屋の感じは 普通のホテル並みで,少し古いでしたがまあまあでした.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
สะอาดมากโรงแรมตั้งอยู่ไม่ไกลจากสถานีรถไฟและร้านอาหาร
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
寝るだけなら最適。
ホテルは寝るだけ、と言う方には最適。函館駅からも徒歩圏内です。バスルームは決して良い設備では無いが、最低限は揃ってます。部屋は清潔感あります。
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
上州の空っ風
フロントで親切な対応でとても良かったです、またモー二ングコーヒーもサービスで飲み放題がいい❗️
Stayed 1 night in Jun 2018
Response from ホテルハートイン 中村 on 20 Jun,2018
ご宿泊誠にありがとうございます。 当館は駅前ながら緑があり閑静な場所にありますので朝の散策には適していると思います。その後は モーニングコーヒー「上州の空っ風」様 またのご利用をお待ちしております。

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in May 2018
Response from ホテルハートイン中村 on 20 Jun,2018
ご宿泊誠にありがとうございます。 高評価頂きました、ありがとうございます。 これからも当館宜しくお願い致します。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from フロント担当 on 15 May,2018
Thank you for using our hotel this time. I would be pleased if you could relax. We are preparing coffee at the restaurant corner on the first floor, so please use it. Morning coffee is available from 7: 00 ~ 9: 00. Thank you very much. Front charge

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from フロント担当 on 15 May,2018
Thank you for using our hotel this time. I would be pleased if you could relax. We are preparing coffee at the restaurant corner on the first floor, so please use it. Morning coffee is available from 7: 00 ~ 9: 00. Thank you very much. Front charge

6/10 Okay

Cyril

Liked: Staff & service
Conforme au photo
Chambre agréable avec un petit lit....Un peu froide......Fenêtre qu'on peut ouvrir....Réception positive même sans trop d'anglais. ...... A peine à 1 km de la station de train....Un peu loin du centre par contre.
Response from フロント担当 on 13 May,2018
Thank you for your comment. It would be a pleasure to be one of the good memories of your trip. We are waiting for you to visit us again. Thank you for using our hotel this time.

6/10 Okay

TONGHWAN

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
하트 인 숙박
깨끗은 하지만 정말 좁습니다
Response from フロント担当 on 15 May,2018
댓글 감사합니다. 호텔은 넓은 객실도 준비하고 있습니다. 느긋하게 보내실 수 있다고 생각하기 때문에, 또 내점을 진심으로 기다리고 있습니다. 좋은 추억이되어 주시면 행복합니다. 이번에 이용해 주셔서 감사합니다.

8/10 Good

Terutake

Liked: Cleanliness
Response from フロント担当 on 15 May,2018
ご評価感謝いたします。この度は当ホテルをご利用くださいましてありがとうございます。又のご来店を心より御待ち申し上げております。

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
お勧めの駅近ホテルです。
当初若干室内のニオイが気になりましたが、フロントに相談するとすぐに消臭スプレー貸出や空気清浄機設置などして頂きました。Wifi不調もルーターをチェックして頂きすぐに修復、すべてとても親切な対応でした。朝市まで徒歩4,5分程度と便利な立地です。
Response from フロント担当 on 15 May,2018
コメントをありがとうございます。ご指摘の臭いやWi-Fiの状況など、いつでもフロントにお申し出下さいませ。快い眠りをご提供するべく、努力を惜しみません。この度は、ご利用ありがとうございます。又のご来店を心より御待ち申し上げております。