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Reviews of Hotel Kasansui

3 out of 5
Hotel Kasansui
1320-72, Hakone, Hakone, Kanagawa

Reviews

8.6

Excellent

Rating 10 - Excellent. 27 out of 64 reviews" "
Rating 8 - Good. 26 out of 64 reviews" "
Rating 6 - Okay. 8 out of 64 reviews" "
Rating 4 - Poor. 3 out of 64 reviews" "
Rating 2 - Terrible. 0 out of 64 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

petros

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As others mentioned the property is a bit dated but otherwise an excellent place to stay around Hakone and is very conveniently located from the cable car and the train stop. Food and Onsen were great and the place gives an idea of Japanese traditional hospitality. You can easily ship your luggage from the hakone station and don’t have to carry them around. If you have any dietary restrictions make sure you tell them in advance because their food offerings are predetermined. I would stay again
Stayed 1 night in Mar 2024

8/10 Good

Gregory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly nice. Drove us to the station so that we wouldnt have to get a cab or walk to the cable car. Good eating experience. Youll certainly try some new things.
Stayed 1 night in Jul 2023

8/10 Good

jonah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This seems cute towards groups. It’s a 10 minute walk to the nearest store and three minutes from the bus stop thru parking lot. The shuttle bus stops at 5 PM and Texas are in frequent and difficult to find so if you spend your time in the spa which is sorts of fun baths that is no problem however, if you don’t have a car not recommended
Stayed 1 night in Mar 2023

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is really nice! Although the facility is a bit old, they try to keep it clean.
Stayed 2 nights in Mar 2023
Response from hayakari on 15 Mar,2023
Thank you for staying with us.I think that there were some services that were not perfect, but I am very happy that our customers are happy.Please come visit Japan again.thank you very much.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Had a really fun time here, no complaints at all. The staff was friendly and super welcoming to foreigners. The food was good too.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kaiseki Breakfast and Dinner
Hotel is fantastic. Kaiseki breakfast and dinner were fantastic. Recommend to include the meals as there aren't convenient nearby restaurants that you can easily access. Super close to Yunnesen Onsen for a fun day with the family. Hotel staff were extremely helpful and nice and front desk spoke English. Hotel has onsen downstairs, a little old and small, but is great for the price.
Stayed 2 nights in Oct 2020

10/10 Excellent

Chatree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I really enjoyed all the breakfasts and dinners exquisitely crafted for us throughout our five nights stay at this exceptional hotel nestled in the midst of green mountain and forest with natural fresh air. The staff are very friendly and helpful. Although the bathroom was too small and the hotel location may be a bit remote, the excellent foods made our stay more than worthwhile.
Stayed 5 nights in Dec 2019

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kasansui stay
The staff is very friendly and service is excellent. This is a ryokan-styled hotel. There are two onsens. The Japanese meals are excellent. It is a very quiet actually very small hotel without the business. It is a bit remote though.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet cosy hotel in Gora
This small hotel has lots of character, and friendly hard working staff who are keen to ensure your stay is comfy. It’s close to the Souznan funicular station and there are great views from the first floor lounge area over the town of Gora and to the mountains on the other side of the valley. Delicious Japanese meal served in the evening, choice of Japanese or western style breakfasts. Inside and outside onsens.
Stayed 1 night in Sep 2019

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! They did everything to ensure we had a pleasant stay.
Stayed 2 nights in Mar 2019

10/10 Excellent

yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dinner was amazing and breakfast was good also. They made me feel VIP. I recommend this hotel to experience full course dinner.
Stayed 1 night in Mar 2019

8/10 Good

Michelangelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura è ben tenuta, l onsen è collegata direttamente con la sorgente vulcanica. La cena è stata davvero varia e buona, lo staff molto disponibile. L abbiamo raggiunta facilmente perché è vicina alla fermata della ropeway.
Stayed 1 night in Apr 2024

10/10 Excellent

Hiroko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフが、とても親切で、朝夕の食事がとても良かったです。お風呂も清潔で、ゆったりと良い休暇となりました。ありがとうございました。😊
Stayed 2 nights in Mar 2024

10/10 Excellent

Shiu Fun Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
職員服務態度很好，並替我們找回以為遺失了的背包
Stayed 3 nights in Dec 2023

6/10 Okay

NORIHISA

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
スタッフは非常に親切で丁寧だった。 2つある温泉設備の一方の半露天風呂が工事中で使用できなかったのが残念だった。チェックインの時に説明もなく、温泉に入って初めて分かった。事前説明が欲しかった。 施設はまあまあ年季が入ってる。 食事は良かった。
Stayed 1 night in Nov 2023

8/10 Good

Henry

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

8/10 Good

サユリ

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
お湯がとろとろでよかったです
Stayed 1 night in Oct 2023

10/10 Excellent

Linus

Travelled with group
Liked: Cleanliness, staff & service, room comfort
A cozy resting place in the middle of Hakone!
Hotel Kasansui is a lovely place just around the corner from the Hakone Ropeway and situated directly next to the local bus stop. The staff were very friendly and helpful, and my friend who did not speak Japanese could still communicate with them. As a part of our stay, dinner and breakfast was included, and it did not disappoint. The total price we paid versus what we recieved seemed like a steal, and the set courses were delicious! Another part of the stay was the baths, and the two different rooms both had a nice window to watch the green foliage, and one with a semi open roof to breathe some fresh air while soaking. The hotel feels like it has been around for a while, and some parts of the building and furniture feel a bit worn, but all in all we really felt like we got good value and a great experience!
Stayed 1 night in Sep 2023

8/10 Good

KOZAKAI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
小さなホテルで、外観は昔の旅館のような感じでした。部屋は掃除が行き届いていて、食事も品数が豊富で美味しかったです。また、大涌谷の温泉が引かれていて、とてもよかったです。早雲山駅から近く便利ですが、周囲には何もありません。
Stayed 1 night in Sep 2023

6/10 Okay

Chi Kwong

Stayed 1 night in Aug 2023

8/10 Good

ISHIWATA

Liked: Cleanliness, staff & service
露天風呂の一つが使えない状態でした。 少し残念でした。
Stayed 1 night in Jul 2023

10/10 Excellent

jinsan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
점장님이 너무 친절하게 응대해 주셔서 기억에 남습니다. 다음에도 하코네를 방문하면, 다시 한번더 숙박하고 싶습니다. 감사합니다.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
静かに ゆっくりする おすすめ宿
混雑もなく静かで落ち着いて過ごせる温泉宿という感じ、良かったと思います。一方でお風呂の景観写真でいいと思って予約したのですが、実際は草木が伸び放題の状態で残念でした。また、湯船に流れる湯量が少いように思いました（調整されているのか不明ですが）温泉場故、湯量はほしい。 食事は夕食、朝食共に品数はそれなりでしたが、量が少なく、私にとっては物足りない感じでした。コーヒーはサービスで付いててもいいかと思います。 あとお部屋の電話が通じなかったので、日々チェックは必要ですね。
Stayed 1 night in Jun 2023

8/10 Good

masahiro

Stayed 1 night in May 2023

4/10 Poor

MINORU

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Tomoko

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Chi Ho Carven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very helpful and nice. It is wonderful to have free ride to the bus terminal.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素敵な家族旅行になりました
事前に口コミを読んでいきました。 家族二人の旅だったので、のんびりできたらと思っていましたが、周りは静かで、お客さんが適当にバラけてて、本当にくつろげました。 係の方はどなたも親切で、お食事も美味しかった！ 確かに少し年季が入っていますが、清潔感があって泊まって良かったです。
Stayed 1 night in Apr 2023

8/10 Good

Sze Man

Liked: Staff & service
Stayed 1 night in Mar 2023

8/10 Good

Ruixue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
アクセスが便利:早雲山駅から徒歩６分ぐらい行ける。部屋が綺麗、濁り湯の温泉は広くないが、同時に入浴する宿泊者が多くないため、快適。夕飯と朝ご飯の食事は豊富で美味しかった!全体的に良い旅館であり、また行きたい。
Stayed 1 night in Mar 2023

10/10 Excellent

Fung Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are wonderful and super helpful! Solved a lot of problems for us. I can say they are excellent!
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Nozaki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

tomohiro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Hajime, 川崎市

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設は古いですが、清潔感があります。スタッフの方はとても親切で、心地よく過ごせます。
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
寛ぎました。
こじんまりした静かな宿でウグイスの鳴き声が可愛いです。 清潔なお部屋に使いやすい設備（ユニットバス、冷蔵庫、ポットにお水、枕元にコンセント、など） スタッフの方々の笑顔に癒され、何より泉質が最高です。（これ以上はほめません。実は秘密にしたいくらい。）
窓からの朝日です。ウグイスが鳴いています。
Stayed 2 nights in Jun 2020
Response from ホテル佳山水 on 22 Jul,2020
この度は数あるホテルの中から佳山水をお選び頂きまして、誠にありがとうございました。「これ以上はほめません。実は秘密にしたいくらい。」私共にとってこれ以上の嬉しいお言葉はありますでしょうか！ ワンちゃんにも触れ、とてもほっこり和みました。 次回のお帰りをスタッフ一同、心よりお待ち申し上げております。

8/10 Good

Luz María

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal muy atento
Queda bastante cerca de la última estación del teleférico y parada de autobús. El personal fue muy amable al adaptarse a nuestros horarios y requerimientos, la habitación es bastante amplia y el onsen afuera es simplemente delicioso.
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
朝風呂が出来なかった
チェックアウト前の朝露天風呂を利用しようとしたら掃除中で利用不可が唯一の残念点。 他の点に関しては満足。 従業員の方も丁寧で雰囲気も良い。 強羅駅からの送迎もスムーズでした。
Stayed 1 night in Mar 2020

8/10 Good

ASAKO

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Ho Kwong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room is big, onsen is good but a little small. food is nice. a bit difficult to find the location on GPS
Stayed 1 night in Feb 2020

8/10 Good

AYAKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

ハッシー, 岐阜市

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
佳山水の看板が佐山水に見えて一回通り過ぎた、宿泊施設としては普通だが少し値段が高かったような気がする
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
細かいことを気にしなければ“お勧め”です。
良かった点：スタッフさんが終始満面の笑顔対応／温泉は硫黄臭少なめながら本格的なpH2.5の酸性湯のかけ流し／広めの部屋で眺望良好 困った点：レストランのヒーター燃料切れで暖房されず、給油後も点火せず／日本人スタッフ：０人／トイレが経年劣化で水ダダ流れ状態のため浴衣の帯で応急処置（翌朝、管理会社にTEL）／夕食の鍋料理にレンゲと取り皿の配膳なし（単に忘れてたというよりそういったトレーニングはなされていない模様）
なんとか止水成功
窓からの明星ヶ岳
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
除了地處較為偏僻，交通不便之外，其他皆令人滿意。
Stayed 1 night in Dec 2019