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Reviews of Suiun

3.5 out of 5
Suiun
1300-61 Gora, Hakone, Kanagawa

Reviews

9.4

Exceptional

Rating 10 - Excellent. 36 out of 43 reviews" "
Rating 8 - Good. 4 out of 43 reviews" "
Rating 6 - Okay. 0 out of 43 reviews" "
Rating 4 - Poor. 0 out of 43 reviews" "
Rating 2 - Terrible. 3 out of 43 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Meggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Lydia

Stayed 2 nights in Apr 2024

10/10 Excellent

Kirstie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property that is close to the train station and cable car. I would recommend this property and also stay again. Yukutas were not plus size friendly but this didn’t have any effect on our wonderful experience here.
Stayed 2 nights in Mar 2024

10/10 Excellent

Toshikazu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room layout was very good and private outdoor bath with natural hot spring was so nice. Public bath was amazing too!
Stayed 2 nights in Feb 2024

10/10 Excellent

Austin

Stayed 1 night in Feb 2024

10/10 Excellent

Lucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing good and hospitality
Stayed 2 nights in Dec 2023

10/10 Excellent

Su, Brea

Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

leena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accomodation- exceeds my expectations. Dining experience there was nothing I could fault. Helpful staff . Nothing commercialize here. Would definitely recommend and would come back again.
Stayed 1 night in Sep 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good traditional Japanese style, very good dining experience.
Stayed 1 night in Sep 2023

10/10 Excellent

Yao Yu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite stay in Japan. Right from the start the hospitality is top notch. The staff kindly kept our shoes for us at the entrance (no shoes are permitted in the ryokan as it is covered with tatami) everytime we came and went. The whole ryokan is so beautiful, traditionally decorated but modern at the same time. We got a room with a private Onsen because we had tattoos. The bed was super comfortable, pillows were customisable, but the beds were singles pushed together with separate quilts so it was a little weird for us. The best part of our stay was food and freebies. Our stay included breakfast and dinner. Both kaiseki style. Some dishes are a little bit much for our palate (preserved side dishes) but overall really really yummy, especially when paired with their recommended sake. Freebies-wise the lounge next to the public baths had free-flow draft beer, soft drinks, tea/coffee, snack, ice cream 24/7 and it was just a dream to sit there in the evening chugging beer after a soak in the onsen. From 10-10.30pm everyone also gathers at the lounge for free-flow ramen (includes chashu) which is freshly cooked in front of you and so delicious after a long day of walking around Hakone. The only con is the location as it is situated on top of steep hill. Don’t be fooled by google maps when it says it is only 300-400m from the station, pulling our luggage up that steep incline was quite a workout. Overall loved loved this place and would definitely return.
Stayed 2 nights in Sep 2023

10/10 Excellent

Yumiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Jason, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An amazing stay at a traditional japenese inn. Felt comfortable thought the whole stay! Great amenities!
Stayed 1 night in Jun 2023

10/10 Excellent

Ting Ting

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay at Hakone
Amazing facilities, enjoyed both in room and outdoor private onsen. Superb dining experience and services. Rooms are clean and well maintained tatami. Although staff not super fluent in English, it is sufficient to do basic communications.
Stayed 1 night in Nov 2019

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sio

Travelled with family
Overall very good
Stayed 1 night in Mar 2024

10/10 Excellent

Jeong Hwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

JIHYE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

JIN

Stayed 1 night in Dec 2023

8/10 Good

さおり

Stayed 1 night in Nov 2023

10/10 Excellent

まさたか

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大満足の旅館でした。 各種サービスの質が今まで宿泊したどのホテルよりよかったです。 特に客室露天風呂は最高でした。 お湯の温度は高めに設定されており、何度も外気浴と入浴を繰り返し、部屋にある無料ドリンク(ビール)にも感動しました。
Stayed 1 night in Nov 2023

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店位於強羅, 如果由強羅站到酒店, 需要走一條很長的斜坡。到check out之後才知道原來可以聯絡酒店安排強羅站接送的。如果乘登山纜車, 應該在公園下站下車步行去酒店會比較舒服, 不用走那長長的斜坡。進入酒店時會被要求脫去鞋子, 鞋子會待check out時才可穿回, 酒店內全程只可以穿襪子(酒店有提供)。酒店的職員大部分英語水平一般, 不是每個職員可以跟客人用英語對答。不過服務一流, 也很有禮貌。酒店地庫有24小時供應免費啤酒,汽水,咖啡跟零食, 晚上十時至十時半期間還有免費拉麵(味道一般)。房間有私人風呂, 很舒適... 一泊兩食晚餐是懷石料理, 早餐可選洋食或和食。很精緻, 份量足夠。另外酒店除了有男湯女湯大浴場外, 還有3個免費貸切風呂, 只要沒人使用就可以去用, 不過由於入面沒有沐浴設備, 要先沐浴才去可以使用。
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

SZE MAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
整體感覺非常良好，值得推介！服務十分滿意，所有職員都十分有禮貌。房間很大及房內有私人溫泉風呂。亦可同時走到戶外三個獨立的私人風呂。 由於是次入住2晚，一泊二食的食物內容，兩天也不一樣。感覺到酒店是專登安排給我們的，可以嘗試不同美食。食物質素很好。夜晚還有拉麵提供。 性價比很高，值得推介！
Stayed 1 night in Sep 2023

10/10 Excellent

しげゆき

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フリードリンクなど色々なサービスが良く料理も美味しく接客も丁寧でとても良い。
Stayed 1 night in Aug 2023

8/10 Good

HARUE

Stayed 1 night in Aug 2023

10/10 Excellent

TOMOKAZU

Stayed 1 night in Aug 2023

2/10 Terrible

??

Stayed 1 night in Jul 2023

10/10 Excellent

Hisako

Stayed 1 night in Jul 2023

10/10 Excellent

HARUKO

Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
静かに過ごせる宿
お部屋の露天風呂は外の木々や鳥の鳴き声なとを聞きながら癒されました。お風呂上がりのビールも美味しかったです。静かにゆっくり過ごす宿としていいと思います。
Stayed 1 night in May 2023

10/10 Excellent

Lai Yee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must visit this hotel again next time.

10/10 Excellent

MITSURU

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

?

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
料理がおいしかった。 温泉も大浴場、家族風呂３つ、部屋の風呂と５つあって楽しめた。 大浴場はサウナもありよかった。

10/10 Excellent

atsuko

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

NORIKO

Stayed 1 night in Jul 2022

10/10 Excellent

TOMOKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
心あたたまる一泊
2回目の宿泊で一回目は友人と、この度は主人と来ました。結婚記念日でもあり二人して大満足でした。 ホテルからお心遣いもしていただき恐縮ながらも心に残る記念日で感謝しています。
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Chun Kit Jacky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019