View from room
Check availability

Reviews of Sushi Auberge Gorasaryo

3 out of 5
Sushi Auberge Gorasaryo
1300-693 Gora, Hakone, Kanagawa

Reviews

8.8

Excellent

Rating 10 - Excellent. 18 out of 29 reviews" "
Rating 8 - Good. 8 out of 29 reviews" "
Rating 6 - Okay. 0 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and very helpful staff
Stayed 1 night in Apr 2024
Response from 強羅茶寮・強羅鮨 on 25 Apr,2024
ご来店、そして投稿ありがとうございます。これからもお客様に喜んで頂けるお店作りをして参ります。またのご来店をお待ちしております。

8/10 Good

Ayesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place for quiet. The onsen was wonderful. The food was new experiences. The staff including the chef were friendly and helpful. The room was charming (view so-so). Lovely base to see Mt Fuji. Loved the open air museum, museum of art and museum of photography. BUT - "private detached bathroom" actually only means an en suite toilet and sink. No shower or bath. For that you have to go one floor down to the public onsen (which is reservable only from 3 pm, so if you want a private shower before that, or, after you just have to be lucky that no one else is using it. BUT the staff spoke practically no English and we no Japanese. Nor did they seem able to use a translation programme (like Google Translate - we made communications which they read, they responded in fast Japanese) BUT if you have disability issues, transport is HARD in Hakone (no taxis/ubers etc available before 10 am in the morning at all!). The day we left however, one of the chefs was kind enough to give the three of us a lift to the bus stop (two large and two small suitcases and mother in wheelchair). Hakone is also very steep gradients
Stayed 2 nights in Mar 2024
Response from 強羅茶寮 on 25 Apr,2024
ご来店、そして投稿ありがとうございます。これからもお客様に喜んで頂けるお店作りをして参ります。またのご来店をお待ちしております。

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place! Impeccable service, fabulous food and the whole place was spotless. It was so peaceful and quiet - a wonderful place to recharge. Such helpful and friendly staff. We were blown away by the whole experience and highly recommend this hotel for a stay and to enjoy master chef Ishida's culinary skills. It's great that you can book the hot spring bath for private use.
Stayed 2 nights in Mar 2024
Response from 強羅茶寮 on 25 Apr,2024
ご来店、そして投稿ありがとうございます。これからもお客様に喜んで頂けるお店作りをして参ります。またのご来店をお待ちしております。

10/10 Excellent

TONGXIAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This place is Amazing! It's a little hard to get to but it's so worth it. The onsen was so much much. They have private reservations that you can bath in private. The room was clean and cozy. Very Japanese traditional setting. The staff was so nice and helpful. The best part was the food. We are a group of foodies from NYC. And we were absolutely impressed with the food. Hands down one ofvthe best! This place is a gem in the mountain. We can't wait to go back.
Stayed 1 night in Jan 2024
Response from Ryo on 7 Jan,2024
Thank you so much for staying at Gorasaryo.We are delighted to have had the opportunity to meet you.We look forward to weeing you again.

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ryo Ueno on 1 Dec,2023
Thank you for staying our hotel.I'm looking forward to seeing you again!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Arrived outside of check in hours, but was still recieved due to communication with host. They prepared dinner for me as well which was fantastic. The hosts have very good English as well.
Stayed 1 night in Nov 2023
Response from Ryo Ueno on 25 Nov,2023
Thank you so much for your stay in our hotel.We are looking forward to seeing you again.Kindest regards.

10/10 Excellent

Demi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 2 nights and it was genuinely such an amazing experience, we’re so glad we found this place on our Japan trip. It’s very quiet with not a lot of guests so it’s really tranquil… the food was stupendous and really fresh- the restaurant is a small 8 counter seater and the chef prepares dishes in front of you. The onsen was wonderful and all of the staff were lovely and very welcoming. I would not hesitate to recommend staying here for a relaxing and unique experience!
Response from Ryo Ueno on 13 Nov,2023
Thank you so much.We are so happy to hear that.Please have a nice day in Tokyo and please take care on your way home!!Thank you.

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, what a great place! We are very Happy that we found this ryokan, where we stayed for 2 nights. The staff is super friendly and helpful. We were amazed by the Excellent Dinner and breakfast menues, which are prepared live by the Chef. Also nice onsen in the facility which you can book all for yourself. So far the Highlight of our Japan vacation. Would definitely recommend this place! BR Simon
Stayed 2 nights in Oct 2023
Response from Ryo on 29 Oct,2023
Thank you for your staying.We are glad that we are able to spend time together.We look forward to seeing you again.Thank you.

10/10 Excellent

Yuliya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible stay
I had an incredible stay at Gora Soryu hotel in Hakone! The facilities were absolutely beautiful, and the accommodations were incredibly comfortable. The highlight of our visit was the relaxing private onsen, which provided a serene and rejuvenating experience. The authentic cuisine at the hotel was a gastronomic delight. Every meal was a journey through the flavors of Japan, and it left us craving for more. The attention to detail and the use of fresh ingredients truly impressed us. Moreover, the manager, Ryo Ueno, went above and beyond to make our stay memorable. He was exceptionally helpful and hospitable, assisting us with everything we needed. He even helped us with arrangements to get to our next destination, which was greatly appreciated. I can’t recommend Gora Soryu hotel enough. If you’re looking for a luxurious and authentic experience in Hakone, this is the place to be. We left with wonderful memories and a desire to return in the future.
Stayed 2 nights in Oct 2023
Response from Ryo on 9 Oct,2023
Thank you for your staying. I'm so happy to see you.We enjoyed the time with you.I hope you will spend wonderful time in Japan.We are looking forward to seeing you again.Thank you very much.

10/10 Excellent

Melisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay here. The staff is incredible. The rooms are clean and comfortable with everything you need. The onsen is relaxing and beautiful. The food is amazing. We loved every bit of it.
Stayed 2 nights in Sep 2023
Response from Gorasaryo on 24 Sept,2023
The time we spend with you was a wonderful time for us too. Thank you for coming to Gorasaryo. I hope to see you again.

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from honma on 2 Aug,2019
hellow. thank you for reserving our hotel. we are looking forward to see you again.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent meals traditional Japanese gourmet food
Stayed 2 nights in Apr 2019
Response from honma on 15 Apr,2019
hollow. thank you for your massage. we are looking forward to see you again.

10/10 Excellent

Hajime

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事が大変美味しかった。
Stayed 1 night in Apr 2024
Response from 強羅茶寮・強羅鮨 on 25 Apr,2024
ご来店、そして投稿ありがとうございます。これからもお客様に喜んで頂けるお店作りをして参ります。またのご来店をお待ちしております。

10/10 Excellent

Yuka

Liked: Cleanliness, staff & service
食事がすごく美味しく、お風呂も清潔で気持ちよかったです。ありがとうございました。
Stayed 1 night in Apr 2024
Response from 強羅茶寮 on 25 Apr,2024
ご来店、そして投稿ありがとうございます。これからもお客様に喜んで頂けるお店作りをして参ります。またのご来店をお待ちしております。

8/10 Good

MAYUKO

Liked: Cleanliness, staff & service, property conditions & facilities
Response from 上野 on 29 Feb,2024
この度は強羅茶寮にご宿泊いただきまして、誠にありがとうございました。またのご来館心よりお待ちしております。

8/10 Good

ゆうき

Stayed 1 night in Jan 2024
Response from 上野 on 1 Feb,2024
この度は当館にご宿泊いただきありがとうございました。お客様のご期待に沿えず申し訳ございません。貴重なご意見をいただき感謝申し上げます。今後さらなるサービス向上を目指して精進いたします。今後ともよろしくお願いいたします。

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
コスパ良くない
,値段の割にサービス良くない。布団敷くのもセルフサービス。入浴は割当制
Stayed 1 night in Jan 2024
Response from 上野 on 1 Feb,2024
この度はご宿泊いただき誠にありがとうございました。貴重なご意見いただきありがとうございます。お客様のご期待に添えられるよう、精進してまいります。今後ともよろしくお願いいたします。

10/10 Excellent

Masaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 上野 on 7 Jan,2024
この度は強羅茶寮にご宿泊いただき、誠にありがとうございました！またのお越しを心よりお待ちしております。

10/10 Excellent

Atsushi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 上野 on 18 Dec,2023
この度はご来館いただき誠にありがとうございました。またのお越しを心よりお待ちしております。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
料理満足
料理が美味しく、量も多くてとても満足！ また、温泉も家族で貸切が出来るのが良かった！
Stayed 1 night in Nov 2023
Response from 上野 on 18 Dec,2023
この度はご来館いただきまして誠にありがとうございました。またのお越しを心よりお待ちしております。

8/10 Good

ショウタロウ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ご飯がものすごく美味しかったです。
Stayed 2 nights in Nov 2023
Response from 上野 on 6 Nov,2023
この度は遠いところからご来館いただきありがとうございました。お食事気に入っていただけて何よりです。またのご来館お待ちしております。

2/10 Terrible

ショウイチ

Stayed 1 night in Sep 2023
Response from 上野 on 22 Oct,2023
貴重なご意見ありがとうございます。今後お客様のご期待に添えられるよう、精進してまいりますので、よろしくお願いいたします。

8/10 Good

Mayumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊前日に一泊(1人)でこちらを予約。たまたま予約が取れてラッキーでした…!! 強羅駅からケーブルカーで上強羅駅下車(早雲山駅方面を向いて左側の扉から下車です。間違えるとかなり遠回りです)してまっすぐ2〜3分程歩けば到着。 館内は全てスリッパ移動です。 お部屋は和室で洗面所とトイレ付、お風呂は大浴場ですがチェックイン時に予約する1時間貸切制なのでゆっくりできます(貸切制は夕方〜夜のみで、早朝は自由に入れるようです)。私が泊まったお部屋(早雲)からは大文字焼きの跡が見えました。 お部屋の設備は空調、TV、冷蔵庫、セイフティボックス、湯沸かし器、ドライヤーがありました。ドライヤーは大浴場にもあり。近くにコンビニ等がないのでチェックインする前に飲み物や軽食は調達する必要アリです。ウェルカム用のお茶菓子で笹団子をいただきました。あとお布団は自分で敷く必要があります。 夕食と朝食付で、どちらもとっても美味しかったです!!どちらも和食で特に夕食のお寿司は美味です。ご飯だけ食べに来ている方もいらっしゃいました。食事の時間もチェックイン時に予約でした。 トータルで、小さなこども連れで泊まるというよりは大人の旅向きの旅館という雰囲気です。 チェックインした当日は部屋でゆっくりし、翌日は10時頃から夕方まで大涌谷と、宿の方に教えていただいた芦ノ湖の海賊船に乗ってがっつり観光しました(上強羅から早雲山まで宿から徒歩で行くとずっと緩やかな坂ですが15分くらいのほぼ一本道です。歩けました!!)。どちらもアクセスするのに便利な場所にある旅館です。 ノープランで勢いで決めた旅行でしたが、リフレッシュできました。スタッフの方も親切でとても良かったです。また機会があれば利用させていただきます。ありがとうございました◎
Stayed 1 night in Sep 2023
Response from 強羅茶寮 on 24 Sept,2023
この度は、強羅茶寮にご宿泊いただきありがとうございました！スタッフ一同Mayumi様と楽しいお時間を共有できたことうれしく思っております。早雲山までの道のり、無事歩けたようで良かったです。また是非遊びにいらしてください。スタッフ一同お待ちしております。

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
人騙しの旅館
急な旅行で、初めて評価を見ました！ 評価10で、料金も高いから、大丈夫だと思って、行ってみたら、最悪でした。 荷物はセルフだし、フロント、誰も居なかった。 お風呂も狭くて、しかも勝手に貸切にされて、お風呂に入れたのは11時から12時の本の1時間だけ。 料理はセルフサービス、量が少なくて、味も良くなくて！ 何でこんな最悪の旅館は10ですか？理解し難い！
Stayed 1 night in Feb 2020

10/10 Excellent

Yasushi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
パーフェクト
結婚式のアニバーサリーで滞在しました。美味しいご飯に気持ちのいい温泉♨️。大満足でした！
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝夕とも食事がとてもおいしかったです。 温泉も時間帯によっては貸切風呂で利用でき、くつろげました。 お部屋もきれいで、景色もよく、快適でした。 是非また利用したいです。
Stayed 1 night in Jan 2019
Response from 支配人 on 17 Jan,2019
この度はご宿泊をいただきまして誠にありがとうございました。当館をお気に召していただけたようで嬉しい限りでございます。 是非またお待ちいたしております。