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Reviews of Yutorelo-an

3.5 out of 5
Yutorelo-an
Gora 1300-119, Hakone, Kanagawa

Reviews

8.2

Very good

Rating 10 - Excellent. 37 out of 88 reviews" "
Rating 8 - Good. 28 out of 88 reviews" "
Rating 6 - Okay. 16 out of 88 reviews" "
Rating 4 - Poor. 2 out of 88 reviews" "
Rating 2 - Terrible. 5 out of 88 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ciera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Japan
Best Ryokan we found in Japan our entire trip, also saw guest checking in past 6pm like indicated on hotels.com so good to know for future. Highly recommended this place from well travelled couple.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The stay was fine, check-in was not smooth and the reception staff was not very helpful. You can’t drive to the entrance of the hotel, it’s quite a long walk from the parking with heavy luggages. I would not recommend this hotel to any senior traveler or people with disability.
Stayed 1 night in Oct 2023

8/10 Good

Pawel

Liked: Cleanliness, staff & service, amenities
Very traditional ryokan, excellent kaiseki dining and a lovely onsen including 4 private onsen options. Property is a little run down and I’m pretty sure that I could smell a stale cigarette smoke in the hallway and the bathroom of our room🤔,but overall a very pleasant stay! Thank you!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Bernard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quite and clean place. room is very well prepared and designed. very good destination for relaxation. they have amazing view
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
The service was really good but the faculty is a bit out dated.
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be ready to pay for literally everything!!!
The hotel is located on the top off a very steep hill which is not mentioned on this hotel’s webpage. It takes approximately 15 minutes to get there from Gora station. They provide a free shuttle bus, however you realize that only after you check in. The dinner is pretty expensive and there are no close by restaurants, while going to the center is not an option as you’ll have to climb the steep hill once again on your way back. There are private and public onsens. The public Onsen is small and free to use (except a ¥150 spa bath tax per px). The private one is priced ¥3000 per 45 minutes which is ridiculous in my opinion! I think they should’ve allowed guests to reserve the private onsens without additional charge. There is no complementary water in the room, but they placed a vending machine “for your convenience”. They have some instant noodles and snacks for purchase in the lobby. The breakfast was Japanese and might be difficult for the western palate.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice short stay in beautiful Hakone but the hotel is up a very big hill that is very dark after 4:30pm sunset.0
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Very nice stay overall. The dinner courses were delicious, and they served many interesting, seasonal Japanese dishes. Very good quality sashimi. Room was clean, with nice view of the garden. Friendly and helpful staff. It was raining when we checked out, but the staff very kindly gave us an umbrella to take with us. Facilities are a little old, however.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Friendly Service
Beautiful place with lovely hot onsen. Amazing traditional dinner and breakfast. Free coffee in reception and shuttle back to Gora. Only downside was slightly hard futon and no blinds to block light coming from front path (but this turned off about 11 PM). Highly recommended.
Stayed 1 night in Oct 2018

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with excellent views
Fantastic stay! My friend and I booked what I would call a honeymoon suite on the 3rd Floor (Luxery Room, Private Bathroom, Twin Beds). The room was massive and had a private soaking tub on our balcony. Another great added bonus was that they provide shuttle service from Gora Station. We just used the pay phone when we arrive and the driver was there within 5 minutes. If you're feeling adventurous, it's also easy to take the funicular up the mountain a couple of stops and then do the very short walk to the hotel. Our room also had a spectacular view of the mountains, even on a rainy day. Would highly recommend this hotel!
Stayed 1 night in Sep 2018

10/10 Excellent

Amine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

MARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
住宿之前看網路有一些不好的評價，有點擔心，但住宿之後覺得房間飲食都很好，整體環境也很好，住的很開心，有機會值得再去。
Stayed 1 night in Feb 2024

10/10 Excellent

HAIYAN

Stayed 1 night in Dec 2023

6/10 Okay

Jongchul

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
地點偏僻，交通不方便，雖然靠近車站，下錯車站那就很麻煩，總之住過一次就好
Stayed 1 night in Dec 2023

8/10 Good

めい

Stayed 1 night in Dec 2023

8/10 Good

mskz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設自体は古めだったが、エントランスのフリードリンクや貸切露天風呂、足湯など設備は必要十分で快適に過ごせました。 人件費削減のためか、受付の人数が少なく混み合うと対応に時間がかかることと、布団敷きがセルフなのでそこは食事の間にでも敷いて欲しかった。
Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 1 night in Oct 2023

8/10 Good

リョウコ

Liked: Cleanliness, property conditions & facilities
貸切露天風呂がとても良かったです。45分があっと言う間でした。
Stayed 1 night in Sep 2023

10/10 Excellent

MINA

Stayed 1 night in May 2023

8/10 Good

Ke

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2023

8/10 Good

ナツミ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
サービスもお料理も最高でした。箱根に来た際の宿は、ゆとりろ庵の一択です！
Stayed 1 night in Nov 2022

6/10 Okay

セイコ

Stayed 1 night in Sep 2022

6/10 Okay

EIKO

Stayed 1 night in Sep 2022

10/10 Excellent

たつみ

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

淳子

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
静かにゆったりと過ごせて、心が休まった．ケーブルカーにも近く，観光にも便利だった．
Stayed 2 nights in Aug 2022

10/10 Excellent

ISHIKAWA

Stayed 1 night in Aug 2022

6/10 Okay

けんいち

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
要虫除けスプレー完備。 路上駐車推進は良くない
Stayed 1 night in Jul 2022

2/10 Terrible

Mika

Stayed 1 night in Jul 2022

10/10 Excellent

NAOMI

Stayed 1 night in Jun 2022

8/10 Good

MASAYOSHI, Arakawa-ku

Liked: Cleanliness, staff & service
概ねは良かったのですが。 大浴場には入らず部屋に付いている露天風呂を使用。自分でお湯を溜めるのですが、なかなかお湯にならず問合せをしました。時間がかかるなど記載されてたら良いですね。 温泉街にコンビニは1軒ありますが閉店時間が早いです。こちらのお宿にはジュース系の自販機はありましたが故障中。売店でもソフトドリンクの販売もなし。自販機でも良いのでジュースやアイスの販売をしてほしいです。
Stayed 1 night in Apr 2022

8/10 Good

モモコ

Stayed 1 night in Apr 2022

8/10 Good

NORIAKI

Liked: Cleanliness, staff & service, amenities
温泉の質が良かった。
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

しょう

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設はとてもよかったです。 しかし、蔓延防止法等あり、強羅駅近くは閑散としていました。
Stayed 1 night in Feb 2022

10/10 Excellent

Yuji

Liked: Cleanliness, amenities, property conditions & facilities
部屋が広めで良かった！
Stayed 1 night in Jan 2022

8/10 Good

哲郎

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
朝食は満点に近い内容でした。施設は古い旅館をリノベーションしたという感じで、一部元の古い部分が気になることもありましたが、料金を考えると妥当だと思います。キャストの皆さんのサービスも良く快適でした。唯一は大浴場が小さいことと、脱衣所が寒いことです。ここが改善されれば言うことありません。
Stayed 2 nights in Jan 2022

10/10 Excellent

nakamura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
趣のある、良心的な宿
良くない口コミが多数あり、敢えてチャレンジさせていただきました！感想は、【訪れて良かった宿です。】 長い年月を経て醸し出された美しい庭園に足を踏み入れ、 景色の良い、露天風呂付きの部屋にて、正月の3日にチェックインにて滞在させていただきました。 事前に届いたメールにて、宿泊者情報を入力することで、当日のチェックインは簡単、短時間にてチェックイン完了しました。 その短い対応時間に、相方にウェルカム（どら焼き）をプレゼントしてくれました。 ★非常に美味しかったです(^^) エントランスでは、ウェルカムドリンクも各種あり、シャンパンが人気の様子でした。 コーヒーマシーンもあり嬉しいサービスのひとつです。 貸切露天風呂も利用させていただきましたが、コロナ禍では、密から解放され安心感の中で、ライトアップされ庭園の樹木を愛でながら、心も体も芯から温まり、都会の喧騒を忘れる素敵な入浴となりました。 食事は部屋食ではありませんが、部屋や服に匂いも付かず、逆に、たまには良いと感じました。 食事の献立は、バランス良く、彩りも綺麗で美味しい食事でした。 豪華さは無いかも知れませんが、美味しくする為に工夫し、手を加え努力されていることを感じさせる料理で、健康を気にされている方でも安心な食事でした。（満足です） 食事の後は、施設内にある足湯に浸かり、テーブルに置いてあるランプのゆらめきを眺めながら、相方とムーディーな食後のひと時も良かったです。（足を拭くタオルも備えてあります、至れり尽くせり！） 部屋の窓は大きく、部屋の照明を消すと星が良く見えて、普段の生活では味わえない空間を満喫できました。 露天風呂付きでしたので、朝靄の幻想的な景色を見ながら朝風呂も満喫させていただきました。 朝食のおかずも種類が多く、ご飯はおかわりもでき、味噌汁は固形燃料で温められており、嬉しい配慮。 部屋数も多い施設ですが、最小限のスタッフさんで無駄なくオペレーションされている感じでした。 口コミは多数ありますが、課題として改善努力されている様子が随所に感じられました。 改善提案として、貸切露天風呂では、和の演出、空間とのバランスを考えてのことかと思われますが、椅子が低すぎて年配の方は後ろに倒れる可能性があります。 見た目は和の雰囲気ではなくなりますが、安定感もあり、体格の大きい方、海外からの方も座り易く、木製のものより洗浄も簡単で衛生的かと思われます。 （客室露天風呂の椅子も同じく） 客室設置のカウンター椅子ですが、雰囲気にマッチしているものの、座面が小さ過ぎて心地良さがありません。 年配の方にも配慮して、背もたれ付きの椅子だと座り心地も良く、安心かと思いました。 洗面台の排水口ですが、ピアス、電気カミソリ刃等、小さい物が流れ落ちる可能性があるので、排水口ネットを置くことで、掃除も簡素化でき、万が一流れた際の無駄な対応も避けるメリットもあると思いました。 箱根に行く際は、是非リピートさせていただきます。 また、スタッフの皆さまのこれからの挑戦や成長も楽しみにしております。
Stayed 1 night in Jan 2022

8/10 Good

tadamasa

Business traveller
お風呂が残念
料理は美味しかったですが、お風呂が狭くてちょい残念でした。
Stayed 1 night in Oct 2021

8/10 Good

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

AKEMI

お部屋に併設された露天風呂でゆっくりお湯に浸かっていたら掌よりも大きなゲジが壁を歩いて近寄ってきて怖かったです。 翌朝に大浴場に朝風呂しに行きましたが、男女共に貸切状態でゆっくり大きなお風呂を満喫出来ました。 ただ、シャワーの温度が調整不可で、これからの季節は寒くて厳しそうです。
Stayed 1 night in Oct 2021

8/10 Good

カケル

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コロナ対策もしっかりしていて良かったです。
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋はあまり広くありませんでしたが、清潔でした。スタッフも気持ちの良いサービスで、ひとつ無理をお願いしたことも快く聞いていただけました。
Stayed 1 night in Sep 2021

6/10 Okay

MASANORI

Stayed 1 night in Aug 2021

8/10 Good

SHIRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

MIYO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021