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Reviews of Easter Island Ecolodge

3 out of 5
Easter Island Ecolodge
Avareipua s/n, Hanga Roa, Easter Island

Reviews

7.0

Good

Rating 10 - Excellent. 12 out of 96 reviews" "
Rating 8 - Good. 42 out of 96 reviews" "
Rating 6 - Okay. 26 out of 96 reviews" "
Rating 4 - Poor. 14 out of 96 reviews" "
Rating 2 - Terrible. 2 out of 96 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Judith

Disliked: Staff & service
manager, Manuel is a BULLY
Hotels.com Does Not Want an Honest review, only a positive one or you REJECT it!
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
No Wi-Fi except in lobby which was a little dissapointing.
Stayed 3 nights in Dec 2019
Response from Administration on 8 Jan,2020
Dear guest! Thank you for you comments, about the Wi-Fi in ecolodge have a motive for this limited service, that is because we want you disconnect and enjoy the nature of this island away from your mobile devices!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adequate facilities, large room with good shower. Pleasant and helpful staff
Stayed 3 nights in Oct 2019
Response from Equipo de reservas on 4 Nov,2019
We would like to thank you for your commentary, we hope you can stay with us again the next time.

8/10 Good

Ka Fong

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Aug 2019
Response from Easter Island Eco Lodge on 29 Aug,2019
Thanks for your comments

6/10 Okay

Janette

Good location close to town but rooms very hot. Unable to leave windows open as they were unscreened and mosquitoes were a problem made for an uncomfortable stay.
Stayed 3 nights in Mar 2019
Response from Easter Island Eco Lodge on 17 Apr,2019
Thank you for giving us a time and commenting on your stay at the lodge, the temperature on the island is very hot so we have ceiling fans and in reception you can ask for a standing fan, also, we have an ecological fumigation system that exterminates bugs in the rooms but not in common spaces that is why you do not leave the window open. We hope that these details will not affect your stay in Rapa Nui Thank you very much for your visit, see you soon

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Feb 2019
Response from Easter Island Eco Lodge on 1 May,2019
Gracias por su respuesta

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at Ecolodge. The room was large and comfortable.
Stayed 3 nights in Feb 2019
Response from Easter Island Eco Lodge on 18 Aug,2019
Hello and thanks for thake a time and comment about the hotel, we are glad to know that you stay was good. We realy hope you see you again best wishes!

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is situated in a lovely garden setting, our room was at the top level and we could see the ocean from our patio, chickens roamed the property and were very friendly. A traveller must realize that Rapa Nui is very layed back and a very unique experience, luxuries are not a priority. The Eco Lodge is clean, met all our needs, the staff are very friendly and try their hardest to to help out with any request.
Stayed 4 nights in Jan 2019
Response from Easter Island Eco Lodge on 5 Feb,2019
Thanks so much for take a time and comments your stay in the Lodge, we are very happy than you coulded enjoyed the island. I hope to see you again Best Wishes

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Central location in town with very nice breakfast and good coffee. The motel is 60's construction and needs update. We liked the quiet and tropical feel siting on our porch. We would stay there again
Stayed 1 night in Jan 2019
Response from Easter Island Eco Lodge on 14 Jan,2019
Dear Thank you very much for sharing your comments, we are glad to know that your stay was fine. Day to day we work to improve our services so we value your opinion and we will fix what is mentioned. We certainly hope to receive them at another opportunity. Best regards

6/10 Okay

Traveling, Houston

We did not stay here .. we were notified that our room was unavailable, but were transferred to excellent hotel overlooking the moai site Tahi at no change in proce ..
Stayed 3 nights in Dec 2018
Response from Ana Paula on 2 Jan,2019
Dear, We regret the problem we had but we tried to solve it in a better way and not affect your stay in Rapa Nui, we are glad to know that you liked the Lodge and that the services were good, we hope to receive them in another opportunity. See you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, easy walk to Hanga Roa centre and coast. Comfy pillows, nice breakfast options, loved light up walk ways and eco policies
Stayed 1 night in Nov 2018
Response from Ana Paula on 4 Dec,2018
Thank you very much for taking the time to write about us, we are glad to know that your stay was satisfactory, day by day we work to improve our services and we value your opinion. We hope you visit us again Thank you so much, goodbye

8/10 Good

Verified traveller

Disliked: Room comfort
The nicest thing about the hotel is the garden, its really beautiful. Architecture is OK, but nothing special. The best part is the terrace next to the breakfast room and the platforms and bridges that connect from there to lower levels. Second best thing is location, its really convenient, although it can be a bit noisy if you're close to the street. Parking inside the property might be a bit tight, but leaving the car outside is OK apparently. The place and the rooms are extremely clean and tidy. Bed was nice and comfortable. Bedroom was OK, but the bathroom needs a thorough renovation and soon. Half of the staff was really nice and friendly, but the rest was a quite apathetic. No wifi unless you're in the reception area, this needs to be improved. An idea for improvement: The desks included in the rooms are tiny; i get that you're not supposed to work when you visit there, but sometimes its not an option. In such cases it can come handy to have an area for people to hang out or work, with wifi and tables. Maybe you could do this with the breakfast area or the room next to it.
Stayed 4 nights in Sep 2018
Response from Booking executive on 19 Oct,2018
Thank you very much for taking a time and commenting on your experience at the easter island eco lodge. We are glad to know that your stay was good and that you liked the facilities Day to day we work to improve our services and infrastructure so we will review those details that mention and seek to give the best solution for the convenience of our visitors. We hope that soon return to the island Best Regards

6/10 Okay

Verified traveller

Liked: Staff & service
Central location
Staff recommended several good restaurants which were as described.
Stayed 5 nights in Mar 2018
Response from Angela Arroyave on 22 Mar,2018
Dear We want to express our thanks for choosing us to enjoy a few days of rest. We hope to have your presence again on your next visit to Easter Island.

8/10 Good

mike , new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price.
Staff very friendly the environment very beautiful. Good location too. The internet is free but very slow. But you can get free public WiFi around the corner.
Stayed 3 nights in Dec 2017
Response from Easter Island Ecolodge on 1 Feb,2018
Dear We appreciate the time you have spent writing your comments. No doubt you can always improve, that's why your opinion is important to us. Hotel Easter Island Ecolodge is located on a fairly remote island and effectively the Wifi service will always be much slower than on the continent and precisely because of the speed of the internet the island receives, the hotel decides not to charge for this service. We hope you can visit us again, regards

8/10 Good

Alex, Toronto

Liked: Cleanliness, staff & service, room comfort
Beautiful garden
Nice hotel located within walking distance to restaurants, shops, church, bank . Very friendly staff. Beautiful garden with flowering shrubs and trees. Energy conservation causes hot water shortages, but cold one is available all the time.
Stayed 3 nights in Dec 2017
Response from Paulina on 5 Jan,2018
Dear, Thank you very much for your comments. With regard to special requirements for breakfast, these could have requested without problems with an additional cost. However, it is a basic and improved breakfast. Regards,

8/10 Good

Guillermo A

Liked: Cleanliness, staff & service, room comfort
Very good hotel, would stay there again.
Well located, easy to walk to different places around town. Mom had problems with hair dryer, they got a new one and installed it while we where gone!! Wi fi signal only available at front desk and dinning area. Really comfy beds and clean baths!
Stayed 1 night in Oct 2017
Response from Hotel Rapa Nui on 26 Oct,2017
Dear Guillermo, We appreciate your comments and these help us to continue improving our service and infrastructure. Thanks for the time spent writing about us, and we are happy to hear that you enjoyed your stay. Sincerely,

10/10 Excellent

Maria, Richmond, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easter Island
Great staff. Beautiful hotel. Very hospitable. Small island with lots to do.
Stayed 3 nights in Oct 2017
Response from Paulina on 26 Oct,2017
Dear Maria, We appreciate your comments and these help us to continue improving our service and infrastructure. Thanks for the time spent writing about us, and we are happy to hear that you enjoyed your stay. Sincerely,

8/10 Good

Libby, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel that's central to everything!
We stayed at the Hotel Rapa Nui in May 2017 and really enjoyed our time there. The staff was friendly and very helpful with arranging excursions, car rental, and taxi rides, as well as answering our (many) questions. Breakfast is included daily, and you can purchase drinks and a limited selection of food/snacks during Happy Hour in the evenings. The hotel grounds are gorgeous, featuring beautiful tropical gardens, and the central location is fantastic - a close walking distance to the main shopping street, waterfront, restaurants, and the artisan's market. If we're ever fortunate enough to return to Easter Island, we would certainly book Hotel Rapa Nui again!

6/10 Okay

Michele, Location, location, location

Location, location
The location of the hotel is great (close to Main Street and the beach) Overall, the hotel is simple: good size room with small bathroom and fridge. The air conditioner unit is a bit loud but we managed to sleep through. Breakfast was adequate and enough to start our day Wi-Fi was weak (this was the case on the whole island)

6/10 Okay

Kevin, UK

Liked: Staff & service
Disliked: Cleanliness
Hotel on Easter Island
Close to airport, and easy to get to. Close to local shops etc. Apart from a cold but plentiful breakfast, no restaurant or snack bar. Room was not cleaned one day, and saw several cockroaches, but you need to expect such things, and still had a brilliant stay. Easy to arrange tours, taxis etc. And hotel fairly cheap

4/10 Poor

michael

Disliked: Staff & service, property conditions & facilities, room comfort
Low quality, high price
No AC for the hot daytime. Rooms were not clean. Roosters crowing from 6am to 10am and sporadically throughout the night. Very weak breakfast buffet. No shuttle service even though advertised. Mattress needs replacing, you csn feelthe springs. Roosters attack you at breakfast. In room safe did not work. Bulbs for some light fixtures broken. Something made a low pitched drum noise all day and night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
The Rapa Nui staff are friendly and helpful. The rooms is cheery and clean. The hot water has a sulfur smell but goes away once the water runs for a few minutes. The room includes a small refrigerator. The hotel is a couple of blocks away from the main shopping area.

6/10 Okay

Paul, Washington

Disliked: Cleanliness, property conditions & facilities, room comfort
If only the hotel lived up to the photos online!
Where do I start? We had a Spanish speaking friend call to arrange for airport pick up (15,000 Chilean pesos) but nobody was there to pick us up. We got a taxi for 3,000 pesos. The room was very warm, with no screens on the windows and only an inefficient ceiling fan. The toilet ran all night, we advised them in the morning, somebody came to fix it at 9:00 that night, and then it ran all night and leaked all over the floor and it never got fixed. We finally asked for an additional room fan and it was provided-made all the difference. The breakfast buffet was good. The office staff and the breakfast staff seemed not to care much about guests, as our experience and stories from other guests attest. Our room was not cleaned the first two days, (other guests had the same problem). The property could be lovely with a little upkeep and a few amenities, such as A/C and/or screens on the windows.

8/10 Good

Ima, Vancouver

Liked: Cleanliness, staff & service
Good location close to all services
The staff are helpful, breakfast is good. Beautiful surroundings.. Road construction next to the hotel was noisy and dusty throughout the day.
Response from La administracion on 20 Apr,2017
Dear: We appreciate your comment, as well as your preference for us. As a team we are interested in your opinion, We will work on the details you tell us so we can deliver the best service to those who prefer us. We hope to see you again on your next trip to our destination. Best regar

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Ever
We have traveled throughout the world and have never had such an awful experience. No A/C and no window ventilation so room was stuffy, hot and humid. Access road was under construction making everything muddy and limiting property access. Dirty towels left on the floor were rehung instead of replaced with clean ones. We had two rooms (one for us and one for our kids) - only one of them had a hair dryer. Thankfully we didn't spend much time in our rooms because it was terrible!

6/10 Okay

Verified traveller

Liked: Staff & service
Good hotel with value for money
Pros: Few meters from the main road, nice atmosphere with a garden and a dining room with an okay view. Breakfast included Cons: Ground floor rooms in the interior are closes and have no breeze, can get uncomfortable and humid. Could be cleaner, asked them to replace a light which never happened. Room has attached fan as opposed to a ceiling fan which made it worse Overall its okay for the value for money thought my suggestion would be to stay out of the room during the hot parts of the day - go sit near the beach and have a drink!
Response from La administracion on 20 Apr,2017
Dear: We appreciate your comment, as well as your preference for us. As a team we are interested in your opinion, We will work on the details you tell us so we can deliver the best service to those who prefer us. We hope to see you again on your next trip to our destination. Best regards

8/10 Good

Lisa, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities
Well located
Hotel is within walking distance to town and shore line. Nice tropical setting but lacks ammenities that are usually expected in American hotels. (IE no TV or internet in room). Overall priced well and amenities match price category.

10/10 Excellent

Dunnia, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect location, cute rooms
great room ! good simple breakfast, variety of fresh juice. great location, close to all the shops and restaurants. would definitely stay here again
Response from General Manager on 2 Sept,2016
We appreciate your comment. As a team, we care to work every day so that our guests live a beautiful experience in Rapa Nui, for us the experience is essential. We hope to have with us again in your future visit to Easter Island. Regards

6/10 Okay

Nita, New York

Liked: Staff & service, property conditions & facilities
Charming, no-frills hotel in safe neighborhood
Stayed for two nights in this charming hotel. The rooms are small, but the balcony makes up for it. There is no TV or A/C in the room - just fans - but the bed is comfortable. Staff speak some English and they are very helpful. Breakfast is decent. Airport is 15 minutes away and the hotel is close to restaurants and stores. It is walking distance from the beach where there are bars and nightly entertainment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic room, but included bar fridge and table and chairs to sit. Considering location and price paid was happy with stay, especially the breakfast.

8/10 Good

NHON, Chula Vista, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel at Easter Island
This hotel is located closed to a main street of Easter Island; from the hotel you can easily walk to restaurants, shops and a beach area. The hotel room is fairly clean and comfort and the breakfast is very good. I would recommend this hotel to anyone who wants to have a good vacation at Easter Island, Chile.

4/10 Poor

Ray, Utah

Disliked: Staff & service, property conditions & facilities, room comfort
Poor attitude at hotel
Our room after we were told they had air conditioning didn't have it. They only offer one room with air and fortunately for my wife who has M.S. it was available for an up charge. One of the office personnel had h.a.t.e. tattooed on top of fingers?? and last day we were not able to take a shower because heater went out. Continental breakfast was sub par as well. Would not recommend this hotel. Ray

8/10 Good

JoAnne, St Augustine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A central & friendly option for your visit
This is a mid-price hotel so set your expectations. But, since you are always out enjoying the island, it offers all you need- breakfast, intermittent wifi, a central location and extremely helpful staff.

6/10 Okay

Travel Junkie, Toronto

Liked: Cleanliness, staff & service, room comfort
Good location, close to the beach, Tahai Ahu and r
The rooms are very basic, which is what I expected on the Island. The staff are helpful and accomodating. Breakfast is adequate with bread, cheese and fresh fruit and unlimited coffee and juices. The terrace is very nice to sit and read There is no air conditioning but the fan was enough to keep the room cool. Nobody goes to Easter Island to sit in the room. The grounds are lovely with beautiful flowers. All in all a pleasant experience

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
near beach but not luxury
do not expect luxury ... would not stay there again

8/10 Good

Matt, Virginia

Liked: Cleanliness, staff & service, room comfort
Reasonable Hotel for the price
Let me preface my review my stating that the hotel cannot be compared to a hotel in the United States for the same price because the island is in the middle of nowhere, and they have to import building materials and other things at inflated costs. Because of this, expect there to be wear and tear and other minor things in most places on the island that are not high end. I went in with the expectation that I was going to be spending the majority of my time walking around the island which is what I did. As such, the hotel was a mostly a place to store my luggage, grab a bite to eat in the morning, and sleep at night. I considered anything beyond that a luxury. The hotel staff is friendly, and the staff members that do not speak english well will try to understand what you say or call someone that does speak it. They offer breakfast which is fairly uncommon on the island from what I understand for lower budget hotels. When I was there, that consisted of various juices, fruit, breads, cheeses, and some sandwich meats. The bed was comfortable, and the room was larger than I expected. The lobby was nice, and the dining area was appealing. Overall, I was more than satisfied with my stay. It was better than I expected it to be. I did have low expectations going in though because I researched the island's history before making any plans.
Response from Hotel Rapa Nui on 21 Aug,2015
Thank you very much for your comments, our hotel is the standard category where all services are offered thinking about the well being of the economy and not on luxuries. We hope to have met your expectations and receive it at another time. Best regards Manuel Farias Administrator.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from Hotel Rapa Nui on 21 Aug,2015
Thank you very much for your punctuation Best regards

10/10 Excellent

HelenM, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for the price, comfortable, quiet.
When u go to Easter Island you have to realise you r going to a very remote place. I.e. No 5 star hotels, just raw beauty. Really!! Not really suitable for children .
Response from Hotel Rapa Nui on 21 Aug,2015
Dear Thank you very much for your comments, clear the island is a place in the middle of the world and our hotel is of standard category but offer our services better. Thank you for your recommendation. We hope to receive another opportunity Best regards

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
I got a very very good deal for this hotel, and I got a upgrade to a bigger and better room after I told the manager my pervious room was't that room. The stuff are nice and helpful. Hotel is very basic.
Response from Hotel Rapa Nui on 21 Aug,2015
Thank you very much for your comment, our hotel is standard and services are delivered to meet the expectations of guests. Best regards

6/10 Okay

Juan Raul, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centric Hotel
This is a common type hotel for Rapa Nui, outside the luxurios hotel in the area, I think this is a good option, you can park your car rental in the hotel and wlak to a decent breakfast. Also there market, handcraft souvenirs, car rentals, church and kaikai ballet are just around the corner.

6/10 Okay

Monica, Missouri

great location
The hotel is okay. A small breakfast is offered. Wireless internet is available, but it isn't strong in all rooms. They were helpful for all my needs. Wish the room had a/c, but they offer two fans, which worked fine. It's a great location though, near the main roads and within walking distance of some statues.
Response from Hotel Rapa Nui on 21 Aug,2015
Thank you very much for your comments, our hotel is the standard category and offer services such as, network access in the rooms is not included in services since the signal is not good on the island. We are located in the city center easily accessible. Best regards

8/10 Good

Ashtree, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place, good location, helpful staff!
I stayed for three nights. The room I was put in was quite spacious and very clean, and contained every basic I could need, except for a knife, but I got by without that :) It is in an excellent location, only a block away from the main road and three blocks from the beach. The biggest reason I'd recommend this to other people is because of how helpful and friendly the staff are. I attempted to book a horseback tour for my second full day, but the one I wanted fell through. The young man who staffed the desk at night promptly took it upon himself to book me another after I expressed how much I wanted to go on one. The breakfast was great, and really everything was very nice. Only real thing I didn't like was how warm the room was, but it's a hot, humid climate and that's not something they could change. Just open the door for awhile at night and it's perfect!
Response from HOTEL RAPA NUI on 21 Aug,2015
Dear, Thank you very much for your comments, I commented that our hotel is standard and our services are offered in order to meet the expectations of guests. We regret the delay in the tour ride, We ventiralores available to cool the rooms. Thank you for your comments we improve every day. Best regards

8/10 Good

Jo

Liked: Staff & service
The hotel is adequate for budget conscious people. Staff are friendly and helpful. The room cleanness could be improved.

2/10 Terrible

SG, Seattle, WA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a shock to see the place called hotel!
The hotel hidden in a alley led by a dirt road has few rows of very old and short buildings, reminded me a cheap hostel which I stayed of younger days. The reception desk is squeezed in a tiny conner room, we have to wait and jam packed outside to check in with the manager one by one and the wooden bench there is broken. The only lady there is friendly and trying to be helpful without enough English, check-in is not fast. We had to walk in the heat to buy water right then after exhausted 24 hours trip getting there, and there is no air condition but an empty unplugged refrigerator in our room. After we woke up from recharging nap we are so suppressed to find out how dirty the floor was, the so called closet is home-made by few pieces boards with a rod. The room is some what rectangular shape, not real rectangular, with two different floor tiles and some tiles are broken. The bath room was not clean with an unfinished door frame and a minimum sink, and without toilet-paper hanger. We have to put our tooth brushes/paste, hair brushes, shaver,...,etc on the small round table next to bed. Also we found ants, mini cockroaches, and bath room flies there. The 2 chairs in room are not clean neither and with hole in the fabric. We were shocked this place called "hotel". We had to leave door open when up to get breeze into our room, and spent most of every day outdoor to cool off by the shade of trees. Lodging situation took lot out of our vacation, an very unpleasant experience.

6/10 Okay

F H, New Zealand

Liked: Cleanliness
Disliked: Staff & service
Overprized for what it is but good location
The hotel is overprized for what it delivers. If free Wi-Fi, a hotel bar with happy hour and hot showers are a selling point is should be available. Tour bookings weren't easy/possible if not via the hotels preferred supplier and wi-fi was hogged by staff (and their kids). Central location nearly makes up for that though.

8/10 Good

woolyandraeski, Phoenix,AZ living in Viña del Mar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great fit for Isla de Pascua
Hotel Rapa Nui offers just the sort of accommodations representative of the Island- - Personable staff, comfortable but not lush facilites, sustainable breakfast, car rental on site, luscious gardens and chickens and of course a welcoming moai! Price was just right, too.

6/10 Okay

Syl, Norfolk, UK

Very good location
The hotel is within short walking distance of restaurants, shops and the harbour. Within walking distance of the airport also, except that the road/paths are rough, so don't expect to pull wheeled suitcases! Breakfast on the verandah is pleasant, although choice of food is limited. Good wifi access.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

jeff, Dickinson, North Dakota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great island feel....
Very nice people., room was island like with an exotic feel., great place to stay, easy to get to., and a great location...I would stay there again and recommend it to my friends....