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"This hotel deserves 5+ star. The staff is extremely nice and friendly, the service is extraordinary, and breakfast buffet is excellent. Last but not least, the traditional Chinese architecture and garden design are unparalleled masterpieces!"

"A great stay in a very friendly and well appointed hotel. Superb position."

"Excellent"

"Quiet accommodation that is near to the night market and Xihu Broken Bridge. Helpful concierge that recommended good local eateries and provided travel advices. Spacious and clean room. "

"Excellent location just minutes away from west lake, the fountain and pier to take west lake sightseeing boat, and right next to a mega shopping mall with extensive brands and dining options. Also good service."

"Mike 张 is excellent!"

"Splendid Hotel, super nice staff"

"They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!"

"Perfect to stay in the night before an early flight. Buffet breakfast in the morning. Very clean, modern and comfortable rooms. "