Pan Pacific Hotels & Resorts, Hartamas Heights hotels

The room was clean, tidy, and well-maintained. The bed linen and towels were fresh, and the bathroom was hygienic. Overall, a comfortable and pleasant stay.

Convenient location with 2 malls nearby. Hotel is in a compound that has a convenience store, pharmacy, supermarket as well as some cafe and bar. Hotel staff are polite and helpful. Room was clean and comfortable. Facilities were sufficient considering the size of the hotel. Rooftop ool view at sunset was nice. Had a very enjoyable stay and will stay here again.

Aircon was nice and cold. Good buffet spread and friendly staff. Only gripe was that rooms are a little small and the shower area can get slippery.

Excellent stay, nice bed, update and clean roomms

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The service staff was not fluent in English. When I tried to find out about their current promotion shown at the counter, they were not able to assist. The location is good though.

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Fuss-free check in and out. Convenient location to a cafe right opposite and other touristy spots nearby. The staff were professional, welcoming and approachable! We were lucky and got upgraded to a room with the city view. Rooms were clean, functional and spacious for our simple luggage. Overall a really pleasant stay, will definitely book this hotel again for future visits!

My husband and I make 4 to 5 trips to KL each year and each time we stayed at One World. With exception for an earlier trip this year, my office booked me at their sister hotel also located within One Utama. Their F&B is the best and hospitality is excellent.

Had a comfortable and relaxing stay. Proximity to RapidKL public transport is a major plus point. My experience with hotel staff throughout my stay was just right, leaving me to do my own things without intrusion and not been excessively attentive. Continental Breakfast wise, variety is excellent and taste great, kapitan cafe environment was pretty clean and quiet too - only minor point was some of the tables had ants on it during one of the mornings. Other than that, a few nights stay here is...

Wifi was bad. But the rest of it’s good.

It was great. Clean and tidy and outstanding service by the staff. Will definitely come back

Grand Hyatt is strategically located in the heart of Kuala Lumpur, 5 minutes of walking distance to Suria KLCC and Petronas Twin Towers. Following through an air-conditioned walkway for 6-7 minutes will bring you to the Pavilion shopping centre. The hotel extraordinarily convenient in terms of dining & shopping. The interior room is spacious, clean, nicely furnished with comfortable bed linings, we had good night’s sleep. The toiletries for shampoo, conditioner & body cream are from the...

Location walkable from the famous China Town Petaling Street where street foods are abundance and lots of hidden pubs to explore during the night nearby.

Good and clean

Breakfast no gd as food was cold