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"Very clean rooms. Service was excellent. The cookies given upon check-in was very delicious. Something I hope other hotel chains follow."

"the breakfast is ok . Should have more variety "

"The room. The buffet. The service was all immaculate. "

"Staff"

"Room, staff and amenities"

"We stayed at the KL Shanghai La for 5 nights in December 2025. From the first moment arriving until we left we cannot express how wonderful the experience was. The staff are exceptional, they can not do enough for you. The room was spacious and well appointed. It was beautifully clean and the day service was first class. We ate at the Lemon Garden on the weekend. The seafood buffet was one of the highlights of our Asian tour "

"Room is lovely, spotless and generous in size. Staff in the hotel are friendly and patient. The breakfast buffet is second to none. "

"Amazing attentive staff . All very professional. Very help concierge. Excellent club lounge and super staff there. Great rooms . Only dislike no door in bathroom that closed off toilet. Often air con too high in hotels areas!"

"Excellent location, Excellent staff, comfortable room, great hot water pressure, great toweks, comfortable bed and pillows, a lot of outlets and usb ports, quiet, great a/c. Only room for improvement is breakfast. Everything that should be hot is cold, not many choices for westerners. "