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"Great staff all were helpful Breakfast was fresh and lots of variety. "

"Very clean rooms. Service was excellent. The cookies given upon check-in was very delicious. Something I hope other hotel chains follow."

"The room. The buffet. The service was all immaculate. "

"Clean room, friendly staff, Great location."

"Staff"

"Room, staff and amenities"

"We stayed at the KL Shanghai La for 5 nights in December 2025. From the first moment arriving until we left we cannot express how wonderful the experience was. The staff are exceptional, they can not do enough for you. The room was spacious and well appointed. It was beautifully clean and the day service was first class. We ate at the Lemon Garden on the weekend. The seafood buffet was one of the highlights of our Asian tour "

"Great staff, breakfast, facilities for families, spotlessly clean, very welcoming"

"Room is lovely, spotless and generous in size. Staff in the hotel are friendly and patient. The breakfast buffet is second to none. "