Shangri-La Hotels and Resorts, Kunshan hotels

"Excellent "

"Aircon was very good Í did not the pool."

"Staff was helpful and friendly. Amenities are a bit dated but overall clean. Location very close from metro station. Convenient store and restaurants nearby."

"Room smelled of open sewer, several complaints had no effect. AC did not work, stuck at 25 degrees, staff told to regulate temperature by opening and closing a small window and turning AC on and off! Internet did not work - sometime totally gone, sometimes too slow to receive email. Could be fixed by reception for 2-3 hours, then gone again. Breakfast room understaffed - long que to get an egg, not one time in the week did we get a complete set of silverware, always one missing on all tables - playing ‘find a knife’ or similar every mornnng. The hotel is undergoing an overdue renovation andevidenly let a lot of people go. Did not lower price so if d something else for 2026"

"The room was kept clean everyday and staff were nice "

"Everything "

"the room is clean "

"Wonderful welcome and check in experience. Clean and quiet hotel in a great location. Staff able to communicate in English. Happy to assist with requests such as taxi bookings, etc. Enjoyed my stay very much. Will certainly revisit and refer."

"Clean"