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Reviews of Best Western Plus Launceston

4.5 out of 5
Best Western Plus Launceston
3 Earl Street, Launceston, TAS

Reviews

8.2

Very good

Rating 10 - Excellent. 388 out of 1001 reviews" "
Rating 8 - Good. 402 out of 1001 reviews" "
Rating 6 - Okay. 136 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Harry

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Most uncomfortable King size bed,big hump in the middle, did not have room service as advertised.
Stayed 1 night in May 2024

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good clean rooms and terrific value.
Stayed 1 night in May 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front Office on 30 Apr,2024
HI Rosa,Thank you so much for your feedback. We are very glad you had a nice stay with us & we look forward to seeing you again in the future. Kind RegardsLauree

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was very nice. Food and beer in the Tram Bar was a bit ordinary. Hotel charged us twice for the room which was finally sorted on check out. Parking is problematic and costs extra
Stayed 1 night in Apr 2024
Response from Reception on 30 Apr,2024
HI David,Thank you so much for your feedback. We are very sorry for the issues you had during your stay with us & we look forward ensuring your stay next time the future will be better. Kind RegardsLauree

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in the heart of town. Friendly staff
Stayed 1 night in Apr 2024
Response from Front Office on 30 Apr,2024
HI Kenneth,Thank you so much for your feedback. We are very glad you had a nice stay with us & we look forward to seeing you again in the future. Kind RegardsLauree

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Front Office on 13 Apr,2024
Hi Jamie, Thank you for your feedback. We are glad you had a nice stay with us & we look forward to seeing you again.Kind Regards,Lauree

8/10 Good

Fouad

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was good accept there is no windows to breathe. U feel like u gonna suffocate.
Stayed 5 nights in Mar 2024
Response from Front Office on 13 Apr,2024
Hi Fouad, Thank you for your feedback. We are glad you had a nice stay with us & we look forward to seeing you again.Kind Regards,Lauree

10/10 Excellent

Bárbara

Stayed 2 nights in Apr 2024
Response from Front Office on 30 Apr,2024
HI Barbara,Thank you so much for your feedback. We are very glad you had a nice stay with us & we look forward to seeing you again in the future. Kind RegardsLauree

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service
The staff are super helpful and friendly
Stayed 1 night in Mar 2024
Response from Reception on 27 Mar,2024
Hi,Thank you for your feedback. we are pleased you enjoyed your stay with us & we look forward to seeing you again in the future.Kind RegardsLauree

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office on 27 Mar,2024
Hi,Thank you for your feedback. we are pleased you enjoyed your stay with us & we look forward to seeing you again in the future.Kind RegardsLauree

4/10 Poor

Irene

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Excellent central location close to everything Launceston has to offer. Outdated rooms - stayed 3 nights - got given a room with no bathtub and terrible bedding; moved to another room with an annoying noise so had to change to a third room. Overall customer service was ok and they tried their best to accommodate
Stayed 3 nights in Mar 2024
Response from Reception on 27 Mar,2024
Hi,Thank you for your feedback. we are pleased you enjoyed your stay with us & we look forward to seeing you again in the future.Kind RegardsLauree

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, centrally located.
Stayed 2 nights in Feb 2024
Response from Reception on 27 Mar,2024
Hi,Thank you for your feedback. we are pleased you enjoyed your stay with us & we look forward to seeing you again in the future.Kind RegardsLauree

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean rooms nice and quiet considering location
Stayed 1 night in Feb 2024
Response from Reception on 27 Mar,2024
Hi,Thank you for your feedback. we are pleased you enjoyed your stay with us & we look forward to seeing you again in the future.Kind RegardsLauree

6/10 Okay

Sopheia

Travelled with partner
Liked: Property conditions & facilities
Great location and parking in the CDB
Stayed 2 nights in Feb 2024
Response from Reception on 27 Mar,2024
Hi,Thank you for your feedback. we are pleased you enjoyed your stay with us & we look forward to seeing you again in the future.Kind RegardsLauree

4/10 Poor

keith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom is old and kinda gross Beds are cheap
Stayed 1 night in Feb 2024
Response from Reception on 13 Apr,2024
Hi Keith, Thank you for your feedback. I apologies that your stay with us was not nice. We do however look forward to seeing you again one day in the future.Kind Regards,LaureeKind Regards,Lauree

8/10 Good

Jen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , comfortable and staff was very friendly and helpful
Stayed 1 night in Feb 2024
Response from Reception on 27 Mar,2024
Hi,Thank you for your feedback. we are pleased you enjoyed your stay with us & we look forward to seeing you again in the future.Kind RegardsLauree

8/10 Good

S

Liked: Staff & service, property conditions & facilities
Good location
Stayed 1 night in Feb 2024

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and central, basic but comfortable, Not very soundproof. Bit of noise from hallway and other rooms.
Stayed 1 night in Feb 2024

6/10 Okay

Glenn

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms a small and dated
Stayed 1 night in Feb 2024

8/10 Good

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great spot,nice and quiet,walkable distance to shops.
Stayed 4 nights in Jan 2024

10/10 Excellent

Maryann

Stayed 2 nights in Jan 2024

10/10 Excellent

Edwin

Stayed 2 nights in Jan 2024
Response from Reception on 27 Mar,2024
Hi,Thank you for your feedback. we are pleased you enjoyed your stay with us & we look forward to seeing you again in the future.Kind RegardsLauree

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Kaium

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jan 2024

6/10 Okay

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice central location, parking available at an extra cost, very out dated room which was disappointing. Really weird that the toilet was placed on top of a mound so your legs dangle like a child. I asked to be moved to another room and get an upgrade but the woman told me all the rooms have the same toilet! Bed was really comfy, couldn’t get ironing board to stay open, shower had great pressure but it stung like needles as you can’t adjust the rose, it also flooded the entire bathroom floor and had a daggy curtain. No exhaust fan so the room was steamy and unpleasant smelling. The walls are paper thin and I could hear snoring all night and very noisy kids. I’ve had worse but I expected better for $500 for 3 nights.
Stayed 3 nights in Jan 2024

8/10 Good

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only there for the night and arrived too late for use of the restaurant (9pm) and all other food places were also closed. it would have been handy to know that before we arrived. Also, would have been good if staff knew somewhere that was open to eat.....after much searching ( nearly every place was closed!) we found a place 2 min walk from hotel....Otherwise, stay was good. Gayle
Stayed 1 night in Jan 2024

8/10 Good

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

francis

Liked: Cleanliness, property conditions & facilities, room comfort
Great value for money near restaurants
great place to stay. did not service room for second night even though we asked for it. Location is fantastic.
Stayed 2 nights in Jan 2024

6/10 Okay

Sue

Stayed 1 night in Jan 2024

8/10 Good

Vyvette

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean & comfortable & affordable in middle of Launceston. Paid parking onsite $6 per night from 2pm-12pm. Very comfortable beds & pillows. Very quiet as in side street away from main road. Breakfast & meals available My only complaint was how thin the toilet paper & tissues were! Good basic option for city stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

Vaughan

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Jan 2024

6/10 Okay

Gwyniever Fryce

Travelled with group
Drove from Hobart to Launceston and stayed here for a night. Room is okay. parking is accessible. Location is okay.
Stayed 1 night in Dec 2023

6/10 Okay

gaylene

Stayed 1 night in Dec 2023

10/10 Excellent

WING KI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

YIM SHAN

6/10 Okay

Bev

Travelled with group
Disliked: Cleanliness
The bathroom was not clean .. there was hair in the shower and also on the floor Seemed to have black mould in shower Thick dust on skirting boards Supplies were minimal .. had to ask for sugar and was only given 4 packets each time .. was given extra when mentioning that there were 2 of us in the room and that4 packets were not enough for evening as well as morning (always had to collect from reception)
Stayed 5 nights in Dec 2023

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Amiel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to restaurants and shops.
Stayed 4 nights in Dec 2023

8/10 Good

Gina

Liked: Staff & service, property conditions & facilities
Very well located, comfortable hotel. Enjoyed our stay here. Staff were very friendly. It was great to be able to get the room serviced on request, and to have access to laundry facilities.
Stayed 3 nights in Dec 2023

8/10 Good

Madeline

Stayed 1 night in Dec 2023

8/10 Good

Lea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Dec 2023

8/10 Good

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, excellent location
Stayed 1 night in Dec 2023

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Relaxing
Stayed 1 night in Dec 2023

6/10 Okay

angel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very accommodating and nice. However, the cleanliness of the toilet/ shower was appalling.
Stayed 1 night in Nov 2023

10/10 Excellent

Talia

Stayed 4 nights in Nov 2023

2/10 Terrible

Fiona

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for executive room. Was just a standard one. Nothing special about it. Stayed for 2 nights. Bathroom old. Not much space. Mould starting to show in grout. Bathroom was dirty. Have pics. Wasn't what I expected. Won't be staying again. Only good thing is location. Wasn't what we paid for. Dirty apparently executive room but was just a standard room Had to pay extra for parking per day and extra for buffet breakfast Thought for an 'executive room ' you would get those things Included.
Stayed 2 nights in Nov 2023
Response from Reception on 28 Nov,2023
Hello Fiona,Thank you for your feedback. I do apologise that the hotel did not meet your expectation. Unfortunately we do not have any control over the parking at the hotel as it is controlled by CarePark (council).Again I do apologise that you were not satisfied with your stay I have forwarded your feedback on to our management team for reviewKind RegardsLauree

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very clean.
Stayed 2 nights in Nov 2023
Response from Reception on 21 Nov,2023
Hi Daryl,Thank you for your feedback. We are glad you had a nice time at our Hotel & we do hope to see you again in the future.Kind RegardsLauree

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very acceptable place to stay in town centre
Stayed 2 nights in Nov 2023
Response from Reception on 21 Nov,2023
Hi Alexander,Thank you for your feedback. We are glad you had a nice time at our Hotel & we do hope to see you again in the future.Kind RegardsLauree

8/10 Good

Nicole, Redcliffe

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room and good location. Simple stop over on way to Flinders Is.
Stayed 2 nights in Nov 2023
Response from Reception on 21 Nov,2023
Hi Nicole,Thank you for your feedback. We are glad you had a nice time at our Hotel & we do hope to see you again in the future.Kind RegardsLauree