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Rating 10 - Excellent. 15 out of 58 reviews" "
10 - Excellent
15
Rating 8 - Good. 30 out of 58 reviews" "
8 - Good
30
Rating 6 - Okay. 9 out of 58 reviews" "
6 - Okay
9
Rating 4 - Poor. 2 out of 58 reviews" "
4 - Poor
2
Rating 2 - Terrible. 2 out of 58 reviews" "
2 - Terrible
2
7.8/10
Cleanliness
8.2/10
Staff & service
6.0/10
Amenities
7.6/10
Property conditions & facilities
6.6/10
Eco-friendliness
Reviews
8/10 Good
johannes
Travelled with family
7 Dec,2023
Liked: Staff & service, room comfort
Good hotel
The staffs were amazingly polite.
I booked room only without the breakfast but they gave me free breakfast anyway.
The room was average, cracked wall here and there.
A little mold in the bathroom I think it's a common thing in tropical countries.
We stayed there for 9 days, they never changed the bed sheets or replaced the coffee cups with the clean ones unless we put the spoons inside the cups.
But overall, it was an excellent stay.
johannes
Stayed 9 nights in Nov 2023
8/10 Good
Rajesh
Travelled with family
11 Oct,2023
Liked: Cleanliness, staff & service, room comfort
Family staycation
Overall our stay at this hotel was just ok. Nothing special about the hotel except for the location that is next to the mall. It was very difficult to get a parking spot and sometimes we had to park at the mall's parking lot. The interior design of the hotel makes the hotel looks old, in my opinion. The amenities were not as complete as other hotels I stayed in with the same rate. However, they gave us some complimentary drinks. The breakfast was ok with one or two dishes that hit the spot.
Cosy, comfortable hotel connected to a large shopping centre - Central Mall in Surabaya. Plenty of food options and some decent shopping to be done. There's a supermarket as well. This is very convenient for families, or solo travellers who may not wish to venture too far from the hotel for meals or groceries. The staff is very friendly and helpful as well! I will definitely stay there again if I visit and highly recommend others to do the same.
We came around 7pm at the hotel. Asked the receptionist to get us the non-smoking room and the room location not very far from the elevator. The receptionist said OK with a big smile. But, what we got??? A smoking room and the location far from the elevator :( Not only that, the room seem unprepared. Hand towel and the toiletries was not available. We had to call room service several times to get them providing those things.
During breakfast, the food taste was nothing special and far from 4-star hotel standard.
Overall, I feel disappointed with this hotel.
Etta
Stayed 1 night in Dec 2018
8/10 Good
Verified traveller
27 Dec,2018
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 3 nights in Dec 2018
6/10 Okay
Richard
11 Dec,2018
Liked: Staff & service
Disliked: Property conditions & facilities
Overall good stay but i must say the breakfast @restaurant is disappointed and should offer better food and choices.
Friendly and helpful staff. Nice, clean and big(being an older hotel) room.
Very comfy bed with clean and starched linen. Absolutely enjoyed staying here. Will come back for sure
Checking in was easy and fast enough. Staff were very friendly and welcoming. They offer live music at the lounge adjacent to the front lobby. The band was very friendly and engaging; taking requests. Service at the lounge was friendly but, a bit slow. Stay away from any alcohol there except the bottled beer. It seemed like they were substituting some kind of cheap stuff for the brand names in the menu. We only had two mixed drinks each but, the taste was a bit off. We also felt unusually horrible in the morning from only having two drinks.
It was raining while we were there, so we did not use the pool. The pool looked nice. It has a little bar and a small gym next to it. No one was using it because of the weather. It didn't look like the bar there was open; probably only a summer time offering.
The cleanliness in the room was not very good. We found black mold in the shower around the window, all over the pull down privacy screen and in the tile grout. The room was dusty around many surfaces and the floor. It looked like the TV had not been cleaned in weeks. There was a good enough AC unit but, no way to crack open a window. and there was no ventilation or fresh air supply to the room. Even with the AC on it was obvious we were a little oxygen deprived by morning.
It was noisy. we could hear casual conversion level noises from all adjacent rooms and the hallway.
Perry
6/10 Okay
KAH SOON
29 Dec,2016
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Excellent
Location is excellent. Everything were very good except the gym. It is run down and not really functional
Convenient location, next to a large shopping mall and only about 5 mins drive to the main attractions and train station. A clean hotel with pleasant staff. We had buffet breakfast the next morning - large variety of food and tasty local food. Breads were not as tasty though but still edible. Room was large, clean and comfy. We got a free upgrade to the mountain view room - was such a joy waking up to a beautiful view. Overall, a comfortable stay.
HARTINI
Response from General Manager on 18 Oct,2016
Really thanks Mrs, Hartini for your great review to our hotel,
and thanks for choosing Aria Gajayana Hotel as your destination in Malang. We wait for the stay in our hotel .
Dear Mr Surianto
Really thanks for your stay in our hotel sir
we wait for the next stay here :-)
6/10 Okay
Poppy, Australia
11 Jul,2016
Liked: Staff & service
Disliked: Property conditions & facilities
Good room
Spacious room, window need to be clean. Bathroom need to be clean properly, tiles mouldy, cheap toilet paper.
Tea Cup & Saucers need to be upgrade, very dirty (stain from coffee/tea).
Breakfast was excellent.
Nothing much but if you like shopping,it just next door because the property is situated in a convenient location,close to all local amenities like the PASAR MALANG WoW...!!!
Prima hotel als uitvalsbasis voor Malang. Dit was niet het hotel met de beste score of de mooste foto's. We hebben voor dit hotel gekozen vanwege de ligging boven op de shopping mall. Een prima keuze zo bleek achteraf. Veel van de andere hotels die we op internet zagen, hadden mooiere foto's maar zagen er in het echt minder uit. Ook prima op loopafstand van het centrum en de restaurantjes.
De kamers is prima hoewel de handdoeken niet meer helemaal wit zijn. Het hotel is een beetje vergane glorie maar verder prima. Het ontbijt is wel ontzettend aziatisch. Achteraf hadden we beter ontbijt kunnen kopen bij de bakker in de mall.
We hebben vanuit Malang de Bromo vulkaan bezocht. Geboekt bij Helios Tours. We werden om 12 uur AM opgehaald en kwamen rond 2 uur AM aan bij het viewing point. Daar moesten we tot 5.30 in de kou wachten om de zon op te zien komen. Terwijl het mooier is om naar de Bromo vulkaan te kijken. Je moet hiervoor een stukje doorlopen en een hekje door. Echt de moeite waard. Het is wel zonde om zo vroeg al gedropt te worden. Is echt niet nodig. Je kunt het beste vragen of je rond 4:30 uur wordt afgezet.
Etape avant le bromo,
Bien placé, pratiquement dans centre commercial, square, place ijen,
Visite des marchés oiseaux fleurs, cascades Batu, musée transportation , plantation thé
Chambre au 12 ieme belle vue sur la ville ,
kamarnya bagus dan banyak makanan di sekitar hotel
Verified traveller
Response from General Manager on 18 Oct,2016
Terimakasih telah stay di hotel kami dan atas review positifnya.
kamar standart kami merupakah kamar terluas di kota malang dan lokasi kami juga jadi satu dengan Mall jadi lebih mudah untuk mencari makanan ataupun bahan kebutuhan lainnya.
Kami tunggu kedatanganya kembali di hotel kami ya ..
6/10 Okay
kosnadi, surabaya
24 May,2016
Liked: Cleanliness, room comfort
nice hotel with low price n near shooping mall
ill be booking this hotel if going to malang again
kosnadi
Response from General Manager on 18 Oct,2016
Really thanks Mr Kosnadi for always choose our hotel in your stay.
Gladly wait your next stay here..
Lokasi hotel terletak di tengah kota malang. AC hotel sangat dingin. Utk rasa dari makanannya biasa aja, cuma mereka menyediakan sinom, beras kencur dan kunyit asam. Dikenakan deposit hotel sebesar 200 rb. Kalau ke malang, saya akan menginap di hotel ini lagi.
Megawati
Response from General Manager on 18 Oct,2016
Terimakasih ibu Megawati atas reviewnya, akan kami perhatikan lagi tentang rasa makannanya. kami mengenakan deposit Rp. 200.000, jika tidak ada penambahan consume akan kami refund pada saat check out.
Kami tunggu kedatnaganya lagi dengan senang hati ya bu Megawati