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Reviews of Altaroca Mountain Resort Antipolo

3 out of 5
Altaroca Mountain Resort Antipolo
Taktak Road, Bankers Village, Bgy. Sta. Cruz, Antipolo

Reviews

5.6
Rating 10 - Excellent. 1 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 7 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

5.6/10

Cleanliness

7.0/10

Staff & service

10/10

Amenities

4.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

May

Travelled with family
Liked: Cleanliness, staff & service, amenities
WATER CORKAGE, BAD
Stayed 2 nights in Jan 2024
Response from Maurine on 13 Jan,2024
Thank you so much Ms. May Andrada for giving us a perfect rating, and apology ma'am for all the inconveniences rest assured that more improvements will be seen in the near future, looking forward to welcoming you again soon!

8/10 Good

Verified traveller

Great
Stayed 2 nights in May 2023
Response from Drex S. on 16 May,2023
Thank you so much for sharing your Altaroca experience, we highly appreciate the rating you have given us, rest assured that more improvements will be seen soon. Again, thank you and looking forward to welcoming you again hopefully in the not too distant future!

4/10 Poor

BLESSILDA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed and misleading
The 🛁 bathtub has never worked.
Stayed 5 nights in Jan 2023
Response from Resort Manager on 18 Jan,2023
Thank you for sharing your Altaroca experience, we do apologize for the inconvenience you encountered, we did took note of your feedback and will have a look at it, as far as we know the bathtub is working well since it was occupied also prior to your arrival and after your departure. Again, thank you and surely we will have a look at it.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mmm the place was OK, 1-10 it was 7, staffs are nice (except for some of them are smoking) not a pleasant view and smell for me... i think the property can be more relaxing if videoke is no longer an activity... its a public resort so i think amenities should be more considerate for majority not just for a single group:) anyway i had fun tanx
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Klien Lozano on 3 Jun,2019
Thank you so much Anonymous for giving time to share your feedback with regards to your recent stay at Altaroca Mountain Resort & Events Place. We really for giving us an almost perfect rating, do let us know on your next plan of visit. Looking forward to welcome you back in the near future! Best regards, Altaroca Mountain Resort & Events Place Team

8/10 Good

Azilanom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Klien Lozano - Reservations Supervisor on 21 Feb,2019
Dear Azilanom, On behalf of the Altaroca Mountain Resort & Events Place Team, thank you very much for your wonderful feedback and for staying at our resort. We look forward to welcoming you back soon.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
blanket is not comfortable, no steamer in shower
Stayed 1 night in Dec 2018
Response from Altaroca Mountain Resort & Events Place Team on 21 Feb,2019
Warm greetings from Altaroca Mountain Resort & Events Place! Many thanks for spending time at Altaroca. We truly appreciate your time and effort to share your thoughts about your experience in our resort. We regret that you were inconvenienced with the room service during your stay. Please know that we have taken this seriously and brought it up to the management for prompt action. Thank you and have a great day!

4/10 Poor

Ian

Disliked: Cleanliness, property conditions & facilities
A dishonest hotel with big management problems.
This was one of the most disappointing experiences encountered. We booked a high quality room for a family of four, but when we got there they stuck us into a really small room. After double checking with our online reservation the manager told us that they had double booked the room!!!! They showed us another room which was unsatisfactory and we finally compromised on two decent rooms. The biggest problem I have about this is that they didn’t tell us about their mistake and just dumped us into a crappy room thinking we wouldn’t say anything. And even though the rooms we finally got were decent, they still needed a good clean and the air con was constantly on and couldn’t be switched off. Also, they didn’t tell us a wedding would be taking place and so at 3 o’clock in the morning we were awoken by the noise of the wedding organisers. It’s a shame, because the resort had potential to be great; there were four outdoor pools, decent food and a nice view. The management and service made the place a big let down. A bit of honesty goes a long way.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Old Resort, needs to be restored
The place is a little bit run-down, they need to upgrade and renovate it. Pool were not clear so I am guessing it is not being cleaned regularly. We are situated at the fourth floor and there were a lot of steps to take to get to our room. It's tiring specially when you were with kids. I did asked for a room near the floor so that we don't have to climb up the stairs every now and then but unfortunately, request was not granted. Their service is ok. Some staffs and guards are very accommodating. Food was just ok, the coffee was too bland.
Response from Altaroca Mountain Resort & Events Place Team on 11 Jun,2018
Dear Valued Guests, Warm greetings from Altaroca Mountain Resort & Events Place! Many thanks for patronizing our resort. We truly appreciate your time and effort to share your thoughts about your experience in our hotel. Altaroca Mountain Resort & Events Place takes pride in the service that we render to our guests and we are glad to hear honest feedback from our guests during their stay in the resort. On the other hand, we regret that you have encountered challenges with the resort facilities. Rest assured that we treat each of your feedback with prime importance and will be used to improve our resort facilities and services. It was really a pleasure having you as our guest and we hope that this will not hinder you from staying with us in the future. Moreover, we will keep your details on our list. Should you have future plans of coming back to the resort, please don't hesitate to give us a call or an email and I will be glad in assisting you. Thank you and have a great day! Best regards, Altaroca Mountain Resort & Events Place Team

4/10 Poor

Amor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

4/10 Poor

rhodora

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay, Terrible hotel
Couldn't find reservation, room had no TV, AC didn't work, no hairdryer, no elevator, rooms after 6 flights of steps.

2/10 Terrible

Henrik

Disliked: Cleanliness, property conditions & facilities, room comfort
Katastrof
Inget varmvatten i duschen fick byta rum till ett rum med 4 sängar. Dagen efter lämnade vi hotellet och bokade ett på egen hand. Riktigt dåligt.
Stayed 3 nights in Feb 2019
Response from Altaroca Mountain Resort & Events Place Team on 21 Feb,2019
Dear Mr. Henrik, Warm greetings from Altaroca Mountain Resort & Events Place! Thank you for spending time at our resort. We sincerely regret to hear that your stay did not live up to your expectations. There are very rare instances that some room amenities will not function properly, but we address it right away as we have a work around with that. Nevertheless, please know that we take all feedback seriously and bring it up to the management for prompt action. Thank you and have a great day ahead.

4/10 Poor

Johnny

Disliked: Property conditions & facilities, room comfort
No good
Mosquitoes on the room. No elevator. No running water. Last night we did not stay in the room. Would not come back
Stayed 2 nights in Sep 2018
Response from Altaroca Mountain Resort & Events Place on 3 Oct,2018
Warm greetings from Altaroca Mountain Resort & Events Place! Many thanks for patronizing our resort. We truly appreciate your time and effort to share your thoughts about your experience in our hotel. Altaroca Mountain Resort & Events Place takes pride in the service that we render to our guests and we are glad to hear honest feedback from our guests during their stay in the resort. On the other hand, we regret that you have encountered challenges with the room and location during your stay. Please know that we have taken this seriously and escalated to the management for prompt action. It was really a pleasure having you as our guest and we hope that this will not hinder you from staying with us in the future. Lastly, rest assured that we will keep your details on our list. Should you have future plans of coming back to the resort, please don't hesitate to give us a call or an email and I will be glad in assisting you. Thank you and have a great day! Sincerely, Altaroca Mountain Resort & Events Place