Mata Chalupe Hotels from S$41

"Clean room / staff/ kid-friendly/ family friendly "

"The shuttles were easy to find. Within 4 days we switched rooms theee times. The first room had roaches that was all over the bathroom. Second room had bed bugs that ate us up. When we approached the management team they could. Or do anything but with our room. Victor was horrible and unapproachable. Anyelo tried to help, but don’t believe us until I showed him pictures of the beds. He told us it was mold, then sand spiders, I asked if he wanted to see my legs with bites. He stated, No after I showed him the beds. The fact that this was supposed to be a relaxing time and a birthday celebration. Our whole time spent was not what we expected. Who wants to spend two days moving rooms and not enjoying your stay. "

"We had an incredible experience during our stay, and a huge part of that was thanks to our butler, Guzman. He was truly one of the kindest and most genuine people we met throughout our trip. From the moment we met him, Guzman went above and beyond to make sure we were comfortable and taken care of. He was always available, incredibly accommodating, and helped us seamlessly book all of our dinner reservations, making everything feel effortless and stress-free."

"A 5 star hotel is a complete misrepresentation of this hotel and the Privilege package should be investigated as fraud! Just had a disappointing 8 day stay and feel ripped off as we opted for the Privilege’ package! All the food at the restaurants was poor at best so your best option was actually the buffet! Although the pool areas where good for kids with the lazy river and water park being our main reason for booking for our 7yr old, lots of missing tiles led to a deep cut on our child’s foot!! Ocean Coral Spring in Jamacia was on our radar for Spring break next year..needless to say we will be taking all Ocean resorts out of consideration!"

"Great experience love the room "

"The rooftop jacuzzi room is a 3-star at best. Shoddy patchwork on walls and ceilings. The room had a sofa with stains all over it.The toilet room is so small you can barely move. The staff was not very friendly at all, other than our butler and a couple of the cooks. Vendors are EVERYWHERE and the property does nothing to control their harassment and begging. The food was edible. I would compare it to the food I had on deployment in the Persian Gulf. IF there was queso, it was always cold. The guacamole was virtually non-existent and instead of a true pepperoni pizza, they cut up slices of hot dog and slap it on a pizza crust. Who does that? The steak restaurant is comparable to Outback at best. The sushi is horrible in texture and the Italian restaurant is nothing more than Stouffer’s frozen lasagna, if that. The Adults Only section is NOT Adults Only! We will not be returning to the Majestic or to the Dominican. Once you leave the resort, the place is filthy with people dumping trash wherever there is an opening and is completely run down. "

"As a frequent Expedia traveler, I value the exclusive perks offered worldwide. However, I encountered several issues during my recent stay at this hotel. Firstly, we were subjected to a three-day experience in a hotel where the sea was closed due to a drowning accident. The reason for the closure was not provided, and there was a significant concern regarding the whereabouts of the lifeguards. Secondly, while the Dominican people are generally friendly, the hotel staff’s behavior was inconsistent. They were only polite when we showed interest in their breakfast or engaged in conversations about timeshare matters. Thirdly, the vacations were intended to celebrate my daughter’s fourth birthday, which falls on April 9th. She selected the hotel based on the beach (which was closed) and the children’s club, where she was denied entry because she was still three years old, despite being 361 years old. Fourthly, despite being a VIP guest, I was not recognized or provided with any of the exclusive perks that Expedia offers."

"Clean room. Great customer service. Food was not as great as i was expecting."

"Very good"