Hotels near Moc-Che

"Everything was amazing "

"Excellent staff"

"Yes"

"Yes it was visible "

"It’s a beautiful resort but not a lot to do there. There was only one restaurant open when we were there (rooftop). The food is marvellous but very pricey. The staff were really friendly but there were operational issues with the way that food and utensils were provided. Rather than leave salt and pepper, napkins, hot sauce etc on the tables we had to ask for them each time. So they might bring salt but not pepper, or forget syrup for pancakes. I think serving staff needed more training and better overall systems. . "

"Lovely vacation. Food and entertainment were top notch "

"It’s a lovely hotel on a super part of the beach. Not too big so easy to get around. Rooms are large and well appointed. The buffet and poolside restaurant are great - much better than the specialty restaurants. Staff are incredibly helpful. 3 things could use improvement (1) there is not enough shade on the beach - getting a palapa was a competitive sport - if you left to get lunch the hotel might take your stuff away - we upgraded to the cabana experience for most of our stay ($$) just to get reliable shade (2) the club class occupies part of the beach and pool and the constant sales pitches for club class membership was annoying (3) the gym has terrific equipment but it feels crowded for such a huge hotel and is dark (the hotel is bright and airy). It would be so much better if it occupied a larger brighter space with room to stretch. But we had a lovely holiday. "

"Pool was great "

"Highlights of 4 night stay: - Lovely, well maintained grounds and facilities - like being in the jungle, but with beach access - Surprisingly good, varied, and innovative restaurants - and almost always able to get in with short notice. Shout outs: the cuisine at Fuego and Bassano. Most surprising: great pool food, both at the beach and lagoon pools - Fantastic bathroom - great design and light - Top notch spa - Amazingly consistent and strong service across all resort venues - it's clear that every employee here has been "Hyatt-ized" to greet guests warmly and professionally and always be helpful - Best upgrade? Butler service! Being able to group chat on WhatsApp was much easier than a concierge. Special shout out to Edgar for incredible helpfulness and availability. Helped with restaurant and outing reservations (on and off site), transportation access, maintenance issues (super fast response), and even finding and delivering Dramamine to our room. We were blown away! - Bikes everywhere (to take to the beach pool area, etc.) and the everpresent shuttles. Fair warning: The beach is .5 mile away, but it's very easy to get to, even in the evening for bar/restaurant reservations. Only weak points were check in - took WAY too long and wasn't very welcoming or helpful - and check out, which felt impersonal after such a great stay. Check in was redeemed when we were upgraded to butler service, noted above. We look forward to a return trip."