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"The staff were welcoming and helpful. I found Derek to be the highlight there. He was efficient in helping with luggage, assisting us and very efficient in getting things done. No time wasted. The hotel has a great restaurant that’s really popular. I also liked the gender hot springs and vending machine. It’s close to a laundromat, pubic transit, 7-11 and many places to eat. Highly recommend and would come back again. "

"The Grand Forward Hotel is at the great location. It's near the subway station which makes travel easy. It's also close the shopping area. A lot of great restaurants nearby. The hotel staffs are great! I was greeted with nice smiles every day and they are very helpful if I have any questions."

"The hotel is close to the airport and next to the metro station. Shuttle to the airport is easy and every half hour. It has a beautiful pool and water spa for relaxation. Dinner buffet was affordable but mid. There is no bellboy to help with your baggages which is odd for a upper tier hotel. The bathroom has glass walls and doors and the glass door crackles lougly when it's opened/closed. Overall a good stay with some minor insufficiencies."

"Excellent location, close to the main train station. "

"People are nice and professional! The only problem that I encountered was the safe box that didn’t work properly. The safe wouldn’t not open after the correct password was entered."

"Great Breakfast buffet, -- Bar "

"The room cleaning staff was very efficient and nice. "

"I love everything about this hotel. Staffs are very friendly, polite and helpful. Breakfast’s amazing with lots of selections, my 2 teenagers love it. Rooms are clean. Love the contactless delivery of fresh towels daily. Free supply of drinking water because I always try to stay hydrated while traveling. Love the Gym with different dumbbells weight selections for each muscle groups. Wish there’s barbells as well. Lots of eateries around neighborhood. And a night market. There’s a freshly handmade pineapple cake shop just around the corner. Will definitely come back here again. "

"Clean room , staffs are nicely with good service "