Chalets in North America

"The staff were very friendly and helpful. Our air conditioner wasnt working so they switched us right away. Our room was clean and comfortable. The staff was so helpful with directions in the city."

"Staff has been very helpful. Room was amazing, view was absolutely perfect for the occasion. Satisfied for the experience. "

"This was our second time at this property, which has excellent location within Times Square. On this 7 night trip, we were given a room on the 43rd floor, which was quiet. The beds were great and large bathroom had good lighting. We loved being able to walk to almost every neighbourhood to shop/sightsee daily. The theatres are all close together and there are endless dining options nearby. The noise from the streets below did not transfer into room like our previous NY hotel. The high floor location and the constant use of elevators did give me vertigo initially. The dining room/bar are a quick option as well, and we were able to use our $40/day credit here. This credit offset the daily resort fee payable. We didn’t realize we were also given one free ticket per night stayed (7 for us) to various local attractions. This was definitely a bonus! We were able to do the hop on/off, wax museum, and natural history museum at great savings. There is a handy gift shop in the hotel if you need snacks/souvenirs, but most items were not priced, which was frustrating. At the register, they rang in at very high prices! While the Starbucks in the lobby was also convenient, the prices are higher than if you go to a regular Starbucks down the street. Staff were very friendly in all areas within the hotel, especially the housekeepers and concierge. We really appreciated the cleanliness of the room, water provided, umbrella borrowed, and mini fridge for leftovers. Will return!"

"Was hoping for a breakfast to be included, that was disappointing "

"Location location! Everything was so close. The hotel is older but beautifully maintained. We would have liked a mini fridge or microwave, but overall we were comfortable and safe. "

"The hotel is in a great area - walking distance to MOMA, 5th Avenue, Central Park, and restaurants nearby. The hotel has a breakfast buffet that is expensive (probably fair by NYC prices) but has a wide selection and was very convenient for hungry kids in the morning. Overall, very good and would stay there again."

"Very friendly and helpful staff"

"A proper old-school hotel; stunning interior design, brilliant staff and good facilities. Restaurants and food options superb, the service impeccable. The room was comfortable, with everything you need. My only gripe is that more electrical outlets would be useful, maybe with USB sockets. Overall a great experience, and a good location."

"First time to NYC. Rooms were very clean and the view of the Empire state building was spectacular. Location was perfect for Time Square, subway going to the Today show. The staff with very friendly and accommodating. The best were the 2 guys the stood out front to make sure you were a guess. Breakfast was very nice and the topper car service to the airport on our departure. "