- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Photo gallery
Guest reviews
Good
229 reviews
Guests rated this property 3.8/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant
Map
Jalan Nusa Dua Selatan Lot SW 03, Nusa Dua, Bali
Explore the area
Bali National Golf Club10 min walk
Puja Mandala9 min drive
Bali Nusa Dua Convention Centre10 min drive
Denpasar (DPS-Ngurah Rai Intl.)25 min drive
Choose dates to view prices
Deluxe Room, Terrace, Pool View
Photos of Deluxe Room, Terrace, Pool View
Deluxe Room, Terrace, Pool View
5/5 guest room ratingMore detailsRoom amenities
- 24 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
1 Double Bed
24 square metres m2 room, balcony with pool views
Internet – Free WiFi
Entertainment – LCD TV with cable channels
Food & Drink – Fridge, coffee/tea maker, 24-hour room service and free bottled water
Bathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, desk and phone; rollaway/extra beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Deluxe Room, Terrace, Garden View
Photos of Deluxe Room, Terrace, Garden View
Deluxe Room, Terrace, Garden View
4.2/5 guest room ratingMore detailsRoom amenities
- 24 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
1 Double Bed
24 square metres m2 room, balcony with garden views
Internet – Free WiFi
Entertainment – LCD TV with cable channels
Food & Drink – Fridge, coffee/tea maker, 24-hour room service and free bottled water
Bathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, desk and phone; rollaway/extra beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Superior Room, Pool View
Photos of Superior Room, Pool View
Superior Room, Pool View
3.8/5 guest room ratingMore detailsRoom amenities
- 24 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
1 Double Bed
24 square metres m2 room with pool views
Internet – Free WiFi
Entertainment – LCD TV with cable channels
Food & Drink – Fridge, coffee/tea maker, 24-hour room service and free bottled water
Bathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, desk and phone; rollaway/extra beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Superior Room, Garden View
Photos of Superior Room, Garden View
Superior Room, Garden View
More detailsRoom amenities
- 24 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
1 Double Bed
24 square metres m2 room with garden views
Internet – Free WiFi
Entertainment – LCD TV with cable channels
Food & Drink – Coffee/tea maker, 24-hour room service, free bottled water and fridge (on request)
Bathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, desk and phone; rollaway/extra beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Junior Suite
Photos of Junior Suite
Junior Suite
5/5 guest room ratingMore detailsRoom amenities
- 40 sq m
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 3Max children: 1
Room details
1 Double Bed and 1 Double Sofa Bed
40 square metres m2 room, balcony with garden views
Internet – Wired Internet access
Entertainment – LCD TV with cable channels
Food & Drink – Fridge, coffee/tea maker, 24-hour room service and free bottled water
Bathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, double sofa bed and desk; rollaway/extra beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Deluxe Room, Terrace, Pool View
Photos of Deluxe Room, Terrace, Pool View
Deluxe Room, Terrace, Pool View
More detailsRoom amenities
- 24 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
2 Single Beds
24 square metres m2 room, balcony with garden and pool views
Internet – Free WiFi
Entertainment – LCD TV with cable channels
Food & Drink – Coffee/tea maker, 24-hour room service and free bottled water
Bathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, desk and phone; rollaway/extra beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Deluxe Room, Terrace, View
Photos of Deluxe Room, Terrace, View
Deluxe Room, Terrace, View
More detailsRoom amenities
- 24 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
2 Single Beds
24 square metres m2 room, balcony with garden views
Internet – Free WiFi
Entertainment – LCD TV with cable channels
Food & Drink – Coffee/tea maker, 24-hour room service and free bottled water
Bathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, desk and phone; rollaway/extra beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Superior Room, Garden View
Photos of Superior Room, Garden View
Superior Room, Garden View
More detailsRoom amenities
- 24 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
2 Single Beds
24 square metres m2 room with garden views
Internet – Free WiFi
Entertainment – LCD TV with cable channels
Food & Drink – Coffee/tea maker, 24-hour room service and free bottled water
Bathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, desk and phone; rollaway/extra beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Superior Room, Pool View
Photos of Superior Room, Pool View
Superior Room, Pool View
More detailsRoom amenities
- 24 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
2 Single Beds
24 square metres m2 room with pool views
Internet – Free WiFi
Entertainment – LCD TV with cable channels
Food & Drink – Coffee/tea maker, 24-hour room service and free bottled water
Bathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, desk and phone; rollaway/extra beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Non-Smoking
About this area
Nusa Dua
Mercure Bali Nusa Dua is located near the beach and in an area with good shopping. Bali Nusa Dua Theater and Garuda Wisnu Kencana Cultural Park are cultural highlights, and travellers looking to shop may want to visit Bali Collection Shopping Centre and Beachwalk Shopping Center. Waterbom Bali and Finns Recreation Club are also worth visiting.
What's nearby
- Bali National Golf Club - 10 min walk
- Puja Mandala - 9 min drive
- Bali Nusa Dua Convention Centre - 10 min drive
- Nusa Dua Beach - 12 min drive
- Tanjung Benoa - 13 min drive
Getting around
- Denpasar (DPS-Ngurah Rai Intl.) - 25 min drive
Restaurants
- Where to eat
- On-site dining venue – Restaurant offering international cuisine. Serves breakfast, lunch and dinner daily. Open 24 hours.
About this property
Property amenities
Internet
- Available in all rooms: Free WiFi, Wired Internet (surcharge)
- Available in some public areas: Free WiFi
Parking and public transport
- Free self parking
- Free valet parking
- 24-hour return airport shuttle (surcharge)
- Airport shuttle on request
- Free local area shuttle up to 2.00 km
Food and drink
- Breakfast available for a fee: IDR 100000 for adults and IDR 50000 for children
- 1 restaurant and 1 coffee shop/cafe
- 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar
- 24-hour room service
Things to do
- Bike hire
- Children's pool
- Fitness centre
- Outdoor pool
- Spa services
Family friendly
- Children's pool
- Dry-cleaning service
- Free local area shuttle
- Laundry facilities
- Outdoor pool
- Rollaway/extra beds (surcharge)
Conveniences
- Banquet hall
- Free newspapers in reception
- Library
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Tour/ticket assistance
Languages spoken
- English
- Indonesian
Business services
- Business centre
- Meeting rooms
- Conference space (2153 square feet)
Outdoors
- Beach loungers
- Beach umbrellas
- Free beach cabanas
- Free pool cabanas
- Garden
- Pool umbrellas
- Terrace
Spa
- 3 treatment rooms
- Aromatherapy
- Body scrubs
- Couples treatment room(s)
- Facials
- Massage - deep-tissue
- Massage - hot stone
- Massage/treatment rooms
- Reflexology
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Accessible bathroom
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
More
- Beach towels
- Smoke-free property
Room amenities
Bedroom
- Climate control (air conditioning)
- Rollaway/extra beds (surcharge)
Bathroom
- Free toiletries
- Hairdryer
- Shower
Entertainment
- TV channels
- LCD TV
Food and drink
- Coffee/tea maker
- Free bottled water
More
- Desk
- Iron/ironing board (on request)
- Phone
- Safe
Policies
Check-in
Check-in between 2 PM and 6 PM
Express check-in
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to get details
Renovations and closures
In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per stay.
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: IDR 100000 for adults and IDR 50000 for children (approximately)
- Fee for in-room wired Internet: IDR 950000 per stay (rates may vary)
- Airport shuttle fee: IDR 195000 per vehicle (one-way)
- Rollaway bed fee: IDR 350000.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
We should mention
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Frequently asked questions
Guest reviews
3.8
Cleanliness
4.0
Service and Staff
3.9
Amenities
3.7
Property condition
- Liked: Staff & service
Staff were very nice and very polite. Food at restaurant very good. Beach shuttle needs to run more often. Need fans in reception and restaurant. Linens not new or very white anymore. May even say look dirty. 1 hour wait and 3 calls to change dirty pillow at 10.30pm. Breakfast offerings not replenished very well. No juice glasses on 3 out of 4 times. No milk 2 out of 3, and asked for bowl for cereal 3 times and am still waiting. 1 hour wait for pool towel on more than one occassion.
Stayed 4 nights in Dec 2019
- Liked: Amenities, property conditions & facilities
- Disliked: Staff & service
The hotel itself is very nice and the property is Immaculate. However the staff service is very poor. A lot of the staff don’t speak very good English so ordering was an ordeal every time. Just waiting to give your order could take Up to 15 minutes sometimes and that is with lots of staff walking around seemingly doing nothing. Room service was a total joke, you would put your please make up room sign on the door and the staff would be on your floor when u left the room at 10am. You would return home at 5pm and the room Wouldn’t be touched and then at 6pm when u are relaxing or getting ready they would knock and ask if they could make up the room, I’ve been all over the world and never seen room service come at 6pm. The hotel prices are expensive for Bali and are pretty much Australian prices without the service or quality of Australia. Overall the hotel is a lovely place and good location but staff training over all areas are needed. The staff are smiley and friendly But service skills are extremely lacking. Wouldn’t advise people to stay here but we had a good time overall.
Stayed 11 nights in Dec 2019
This traveller didn’t leave comments with their review
Stayed 3 nights in Dec 2019
- Disliked: Cleanliness, property conditions & facilities, room comfort
The room was very small and there wasn't a separate bathroom. The sink wad next to the bed. Alot of noise from doors banging and the hallways were dirty. We had paid for 7 nights but checked out after 3 nights.
Stayed 7 nights in Dec 2019
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