Mercure Bali Nusa Dua

The hotel itself is very nice and the property is Immaculate. However the staff service is very poor. A lot of the staff don’t speak very good English so ordering was an ordeal every time. Just waiting to give your order could take Up to 15 minutes sometimes and that is with lots of staff walking around seemingly doing nothing. Room service was a total joke, you would put your please make up room sign on the door and the staff would be on your floor when u left the room at 10am. You would return home at 5pm and the room Wouldn’t be touched and then at 6pm when u are relaxing or getting ready they would knock and ask if they could make up the room, I’ve been all over the world and never seen room service come at 6pm. The hotel prices are expensive for Bali and are pretty much Australian prices without the service or quality of Australia. Overall the hotel is a lovely place and good location but staff training over all areas are needed. The staff are smiley and friendly But service skills are extremely lacking. Wouldn’t advise people to stay here but we had a good time overall.

Aircon was good. Buffet breakfast facility was too small and could not keep up with high season tourist demands. Kept running out of cutlery and cups, and facility was small and cramped.