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Mercure Bali Nusa Dua

Photo gallery for Mercure Bali Nusa Dua

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Beach nearby, free beach cabanas, sun-loungers, beach umbrellas
Outdoor pool, free pool cabanas, pool umbrellas
Outdoor pool, free pool cabanas, pool umbrellas
Outdoor pool, free pool cabanas, pool umbrellas

Overview of Mercure Bali Nusa Dua

UNESCO Sustainable Property

Mercure Bali Nusa Dua

4 out of 5

3.8/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
Jalan Nusa Dua Selatan Lot SW 03, Nusa Dua, Bali, 80363

Explore the area

  • Popular LocationBali National Golf Club10 min walk
  • Popular LocationBali Collection Shopping Centre16 min walk
  • Popular LocationMengiat Beach17 min walk
  • AirportDenpasar (DPS-Ngurah Rai Intl.)25 min drive

Choose dates to view prices

About this area

Nusa Dua

Mercure Bali Nusa Dua is located near the beach and in an area with good shopping. Bali Nusa Dua Theater and Garuda Wisnu Kencana Cultural Park are cultural highlights, and travellers looking to shop may want to visit Bali Collection Shopping Centre and Beachwalk Shopping Center. Waterbom Bali and Finns Recreation Club are also worth visiting.
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Map

What's nearby

  • Bali National Golf Club - 10 min walk
  • Bali Collection Shopping Centre - 16 min walk
  • Mengiat Beach - 17 min walk
  • Geger Beach - 3 min drive
  • Puja Mandala - 10 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 25 min drive

Restaurants

  • Where to eat
  • On-site dining venue โ€“ Restaurant offering international cuisine. Serves breakfast, lunch and dinner daily. Open 24 hours.

About this property

Mercure Bali Nusa Dua

Beach spa retreat, walking distance from Bali National Golf Club
Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre and massage/treatment rooms. All 198 rooms offer free WiFi, 24-hour room service and LCD TVs with cable channels. Guests will also find coffee makers, free bottled water and hairdryers.
Mercure Bali Nusa Dua offers 198 forms of accommodation with a safe and complimentary bottles of water. LCD televisions come with cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Nusa Dua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi, Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free local area shuttle up to 2.00 km

Food and drink

  • Breakfast available for a fee: IDR 100000 for adults and IDR 50000 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Bike rentals
  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Spa services

Family friendly

  • Children's pool
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Indonesian

Business services

  • Business centre
  • Conference space (2153 square feet)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Similar properties

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Nusa Dua
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Hotel
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Guest rating 3.5+
Guest rating 3.5+
4 star
4 star
Washer and dryer
Washer and dryer
Free WiFi
Free WiFi
Business-friendly
Business-friendly

Policies

Check-in

Check-in from 2 PM - 6 PM
Express check-in

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this propertyโ€™s food and beverage options may be limited.
In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per stay.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 100000 for adults and IDR 50000 for children (approximately)
  • Fee for in-room wired Internet: IDR 950000 per stay (rates may vary)
  • Airport shuttle fee: IDR 195000 per vehicle (one-way)
  • Rollaway bed fee: IDR 350000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Bali Mercure
Bali Mercure Nusa Dua
Mercure Bali Nusa Dua Hotel
Mercure Bali Nusa Dua Hotel
Mercure Bali Hotel Nusa Dua
Mercure Bali Nusa Dua
Mercure Nusa Dua
Mercure Nusa Dua Bali
Nusa Dua Mercure
Mercure Bali Nusa Dua Nusa Dua
Mercure Bali Nusa Dua Hotel Nusa Dua

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 58 out of 229 reviews
5 - Excellent 25%
Rating 4 - Good. 104 out of 229 reviews
4 - Good 45%
Rating 3 - Okay. 32 out of 229 reviews
3 - Okay 14%
Rating 2 - Poor. 26 out of 229 reviews
2 - Poor 11%
Rating 1 - Terrible. 9 out of 229 reviews
1 - Terrible 4%

3.8/5

Cleanliness

4.0/5

Staff & service

3.9/5

Amenities

3.7/5

Property conditions & facilities
Write a review

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

3/5 Okay

Liked: Staff & service
Staff were very nice and very polite. Food at restaurant very good. Beach shuttle needs to run more often. Need fans in reception and restaurant. Linens not new or very white anymore. May even say look dirty. 1 hour wait and 3 calls to change dirty pillow at 10.30pm. Breakfast offerings not replenished very well. No juice glasses on 3 out of 4 times. No milk 2 out of 3, and asked for bowl for cereal 3 times and am still waiting. 1 hour wait for pool towel on more than one occassion.
Stayed 4 nights in Dec 2019

3/5 Okay

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself is very nice and the property is Immaculate. However the staff service is very poor. A lot of the staff donโ€™t speak very good English so ordering was an ordeal every time. Just waiting to give your order could take Up to 15 minutes sometimes and that is with lots of staff walking around seemingly doing nothing. Room service was a total joke, you would put your please make up room sign on the door and the staff would be on your floor when u left the room at 10am. You would return home at 5pm and the room Wouldnโ€™t be touched and then at 6pm when u are relaxing or getting ready they would knock and ask if they could make up the room, Iโ€™ve been all over the world and never seen room service come at 6pm. The hotel prices are expensive for Bali and are pretty much Australian prices without the service or quality of Australia. Overall the hotel is a lovely place and good location but staff training over all areas are needed. The staff are smiley and friendly But service skills are extremely lacking. Wouldnโ€™t advise people to stay here but we had a good time overall.
Stayed 11 nights in Dec 2019

3/5 Okay

Stayed 3 nights in Dec 2019

2/5 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was very small and there wasn't a separate bathroom. The sink wad next to the bed. Alot of noise from doors banging and the hallways were dirty. We had paid for 7 nights but checked out after 3 nights.
Stayed 7 nights in Dec 2019