Okura Hotels & Resorts, Otsu hotels

"Great location. Nice breakfast buffet"

"A very excellent experience overall. Staff was spectacular! Our private onsen was fantastic and the room was fine, it actually has softer beds which is a huge difference from other hotels in Japan from my experience. Kaiseki dinner was great, getting greeted with a cup of Yuzu Tea while we wait for check in was also great. I only have one request if you are reading this: be exceptionally nice to the staff. We watched the ladies checking people in get mocked for how they walked in their traditional dress, even though they were going above and beyond to make sure the people staying there were receiving great service. I genuinely felt terrible for them. We will be back one day! We loved our experience "

"Felt very luxury for the price point. Lots of guest treats including breakfast, a light meal, guest lounge with snacks and drinks and welcome drink. Highly recommend!"

"Stayed at 3 different hotels during my trip and this one was my favorite. Nice location with just a 2-mins walk from Kyoto station. 711 is connected to the lobby. Spacious and clean room. Comfortable PJs. Nice shower with very hot water and good water pressure. Fast wifi and tons of info on the TV and the website. The only area that could be improved is the laundry room. There was no trash can, and I found some leftover trash in the washer from the previous user. The dryer also wasn’t very effective as our clothes were still wet afterward, so we had to hang them to dry in our room after. There was one light in our room that couldn't be turned off so we had to sleep with that light on every night. "

"Amazing time. Great hospitality. No problems"

"Loved the positivity and position of hotel "

"Very courteous staff with a spacious room for 3. "

"Staff are very friendly; great services"

"The staff were great!! They speak vey well English"