Reception

Reviews of The Bocardo Hotel

4 out of 5
The Bocardo Hotel
24-26 George Street, Oxford, England

Reviews

8.0

Very good

Rating 10 - Excellent. 16 out of 33 reviews" "
Rating 8 - Good. 7 out of 33 reviews" "
Rating 6 - Okay. 5 out of 33 reviews" "
Rating 4 - Poor. 3 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Dave

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Bocardo Reservations Team on 18 Apr,2024
Dear Dave,Thank you for taking your feedback. We are glad you enjoyed staying with us and you like the location of our property.Your feedback is valuable to us as it will encourage us to providing better experience for our future guests.We hope to have an opportunity to accommodate you again on your next visit.Best RegardsThe Bocardo Hotel Team

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities
Vert convenient central location.
Stayed 1 night in Apr 2024
Response from George Street Hotel on 11 Apr,2024
Dear Alan,Thank your for your feedback. We hope to hosting you again in future.Kind Regards,

10/10 Excellent

Jenn-yeu, Woodcliff Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connivence to shopping, walkable to town center, all colleges, & history landmarks.
Stayed 1 night in Apr 2024
Response from Reservations Team on 6 Apr,2024
Dear Jenn,Thank you for taking out your time and your kind words for our location. We appreciate your positive feedback as it will encourage us to improve more better for our future guests. Warm RegardsThe Bocardo Hotel Team

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was lovely. Oxford itself is loud in the evenings, and rather costly. If you're there to enjoy late nights, this central hotel is great for a solo traveller. Getting to and from the airport is extremely easy via bus only 1 block away.
Stayed 6 nights in Mar 2024
Response from Bocardo Reservations Team on 16 Mar,2024
Dear Henry,Thank you for taking out your time and writing us such a positive feedback. We value your feedback as it will help us in performing more better for our future guests. We look forward in welcoming you back in near future.Kind RegardsThe Bocardo Hotel Team

8/10 Good

Phillip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PG on 13 Jan,2024
Dear Phillip,Thank you for your time to share your valuable feedback. We appreciate your input and are committed to continually enhancing our services. We look forward to welcoming you back soon.Warm RegardsThe Bocardo Hotel Team

8/10 Good

Anthony J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central located Hotel in Oxford
Nice Hotel in the centre of Oxford with pleasant staff. We stayed in room 9 and were woken at 5am with a lorry being unloaded near the room. Don't know how often this would occur.
Stayed 1 night in Dec 2023
Response from The Bocardo Hotel on 8 Jan,2024
Dear Guest, Thank you for the review. We appreciate your feedback and looking forward to hosting you again. Kind Regards, The Bocardo Hotel.

6/10 Okay

Nikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable hotel. Not luxurious, but everything you need. Location is convenient to restaurants, shops, and Oxford colleges, but it is not quiet at night. There is a lot of street noise from buses, cars, and bars in the area. If you are looking for a quiet location, this is not the place for you. Staff was friendly and helpful.
Stayed 2 nights in Dec 2023
Response from The Bocardo Hotel on 8 Jan,2024
Dear Guest, Thank you for the excellent review. We appreciate your feedback and looking forward to hosting you again. Kind Regards, The Bocardo Hotel.

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from George Street Hotel- HC on 8 Jan,2024
Thank you for your feedback. We are looking forward to hosting you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from George Street Hotel- HC on 8 Jan,2024
Thank you for your excellent feedback. We are looking forward to hosting you again.

10/10 Excellent

Timothy

Stayed 1 night in Nov 2023
Response from George Street Hotel- HC on 8 Jan,2024
Thank you for your excellent feedback. We are looking forward to hosting you again.

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, but can get noisy.
Hotel was nice, staff were nice, everything was fine - except the hotel is on a main road, and my room was facing this busy road - so it was very noisy all night.
Stayed 1 night in Nov 2023
Response from Sanj Gidda on 6 Nov,2023
Thank you for your feedback. We aim to look after all guests as well as possible. As a city centre hotel, it can sometimes can noisy outside, however we do provide ear plugs to help and where possible are happy to offer rooms to the rear of the property. We look forward to welcoming you back soon.

10/10 Excellent

Dominic

Stayed 1 night in Oct 2023
Response from The Bocardo Hotel on 28 Oct,2023
Thank you for your positive feedback! We're glad you enjoyed your stay with us and we look forward to welcoming you again! Best RegardsReservation Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from KO on 23 Oct,2023
Dear Guest, Thank you for such a positive feedback. We're glad you enjoyed your stay with us and we look forward to welcoming you again! Warm Regards Bocardo Reservations Team.

10/10 Excellent

GILLIE

Travelled with family
Liked: Cleanliness, staff & service, amenities
So convenient for Oxford Centre- the staff were very nice. Room was up lots of stairs but it was surprisingly big and good bathroom with hot shower.
Stayed 2 nights in Oct 2023
Response from Sanj Gidda on 19 Oct,2023
Thank you so much for your kind words. We look forward to welcoming you back soon!

4/10 Poor

Maria Grazia

Stayed 1 night in Oct 2023
Response from Sanj Gidda on 6 Nov,2023
Thank you for your feedback

10/10 Excellent

David

Liked: Property conditions & facilities, room comfort
Excellent hotel!!
We highly recommend the Bocardo Hotel for it's great location, service , and obviously excellent room. This hotel is Greta for couples, young adults, and families with children over 6-7 years. Because of its long staircase, I wouldn't recommend it for elder adults that need assistance to walk or families using strollers, it will take you a big effort to carry up your luggage, strollers, and kids in arms. Otherwise, I definitely recommend it !
Stayed 1 night in Oct 2023
Response from AT on 10 Oct,2023
Dear David,Thank you for your feedback on your recent stay at the Bocardo Hotel. We appreciate your recommendation and are delighted you enjoyed our prime location, service, and rooms.We appreciate and apologies if the staircase have caused an issue, We value your input and will use it to improve our facilities.We look forward to welcoming you back in the future for an even better experience.Best regards,Bocardo Hotel

4/10 Poor

Matthew

Travelled with family
Disliked: Room comfort
No hot water for 2 days, no discount
Stayed 2 nights in Sep 2023
Response from Bocardo Reservations Team on 7 Oct,2023
Dear Guest, We apologize for the hot water issue which were beyond our control. We regret any inconvenience caused and We'll review our procedures. We hope to welcome you again.

2/10 Terrible

Travis

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are very small, not well represented by the photographs. The hotel is located on a noisy intersection. We had no running hot water in the morning; our room also had a dank smell. We were dissatisfied with this stay. This is one to avoid.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 30 Sept,2023
We apologise for the issue with hot water. Unfortunately, there has been a gas supply issue on George Street which affected multiple restaurants and hotels in the area. We have been coordinating with the gas company to get a resolution and have been informed engineers have been working on this. Sadly, this is outside of our control as the problem is under the road which requires emergency excavation to resolve. We hope this will be resolved quickly.Our standard rooms are of adequate size, however the Superior rooms are our largest for guests requiring more space.

10/10 Excellent

Naoko

Travelled with family and small children
Liked: Cleanliness, staff & service
スタッフが親切
Stayed 1 night in Mar 2024
Response from Bocardo Reservations Team on 24 Mar,2024
Dear NaokoThank you for choosing us for your last stay and taking out your time to write us such a positive feedback.We appreciate your feedback for our staff. Your feedback is valuable to us as it will help us to improve more for our future guests.Best RegardsThe Bocardo Hotel Team

10/10 Excellent

LAURA

Stayed 2 nights in Nov 2023
Response from Bocardo Reservations Team on 1 Dec,2023
Dear Laura, Thank you for your wonderful review. We're delighted to hear about your positive experience. Your feedback motivates us to keep delivering excellent service. We look forward to hosting you again soon. Best regards, The Bocardo Hotel

6/10 Okay

Miila

Liked: Staff & service
Disliked: Room comfort
Ristiriitaiset fiilikset
Sijainti on erinomainen ja henkilökunta yrittää parhaansa. Mutta ei aaimiaista, yöllinen melu kadulta on kovaa, huoneessa haisee kummalliselle ja lämmitystä on hankala säätää kohdilleen.
Stayed 1 night in Oct 2023
Response from Bocardo Reservations Team on 22 Oct,2023
Thank you for your feedback. We're pleased you found our central location convenient and enjoyed your stay. We apologize for any inconvenience caused by the noise out side the street and the room's smell. Your comfort is important, and we'll address these issues promptly. We hope to welcome you back for an improved experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from KO on 13 Sept,2023
Dear Guest, Thank you for such a positive feedback. We're glad you enjoyed your stay with us and we look forward to welcoming you again!Warm Regards Bocardo Reservations Team.