Indoor pool, outdoor pool
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Reviews of Atrium Resort Hotel

3 out of 5
Atrium Resort Hotel
65 Ormsby Terrace, Mandurah, WA

Reviews

7.2

Good

Rating 10 - Excellent. 198 out of 1002 reviews" "
Rating 8 - Good. 377 out of 1002 reviews" "
Rating 6 - Okay. 228 out of 1002 reviews" "
Rating 4 - Poor. 141 out of 1002 reviews" "
Rating 2 - Terrible. 58 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Susan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Apr 2023
Response from Gardenia on 31 May,2023
Hi Susan, Thank you for taking the time to leave your feedback. I am sorry we did not meet your expectations, we do strive to provide a superior service and apologise we did not deliver this time. We hope you will give us the opportunity to be of service to you in the near future. Warm regards,

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service
For a 3 star property and price it’s great. We were happy with everything. It is dated but is kinda cool. There is only an indoor pool no outdoor.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovepy stay, room big just lacked gpos due to it being an old hotel.

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Resort is quite dated, as other travelers had commented. It was close to the few restaurants that were open (from Sunday to Tuesday!) but the downside for us was the lack of information that the hotel restaurant was closed the whole time we were there. A mention of this at reception, in the room or in the lifts would have helped! They even gave us copies of the menus, breakfast & dinner when we arrived, with times available, but no mention of what days they were closed!
Stayed 2 nights in Oct 2022

4/10 Poor

Tanya

It was a bit outdated bit boring and loud music..
Stayed 2 nights in Sep 2022

10/10 Excellent

Valerie

Stayed 1 night in Jun 2022

8/10 Good

Eduardo

Travelled with partner
Liked: Staff & service
Ok
Stayed 1 night in Aug 2022

8/10 Good

Christopher

Stayed 1 night in Jul 2022

4/10 Poor

Lisa

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated and disappointing
This place is old and dated. While staying there the place was being renovated so we could not use the facilities. The shower was small with cracked tiles and hair from the previous occupant. With Covid I would’ve thought bottled water to be included but it was not.
Stayed 1 night in Jul 2022

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Vicki

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
When we walked into out $200 a night room it smelt musty. The towel rails were falling off. The place in general is just very old and need modernising. The customer service was excellent so no complaint there
Stayed 1 night in Jul 2022

2/10 Terrible

Harry

Stayed 1 night in Jul 2022

2/10 Terrible

Helen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed, bathroom, clean.pans fat left on, no shelf in fridge, sofas dusty,crumbs, step carpet very worn n frayed, corridors taped as ceiling leaking in several places. No use of pool, restaurant, spa..very disappointing as a NZer taking Perth family to a resort after covid freedom. Asked for refund as cancelled 2nd night, went to Seashells which was amazing , paid alot extra, but wanted to make up for night before.
Stayed 1 night in Jul 2022

4/10 Poor

Joanne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
None of the amenities were available. A voucher or a discount to come back when their working would have been appreciated
Stayed 1 night in Jul 2022

6/10 Okay

Bradley

Travelled with partner
Liked: Cleanliness
We were informed over the phone prior to our stay that full dinner and breakfast dining would be available during our stay; IT WASN'T. If we were correctly informed we wouldn't have stayed at the Atrium. This dishonesty means we won't be staying there again. Also, the room we were in 320 was very tired looking and this area was very noisy throughout the night.
Stayed 1 night in Jul 2022

8/10 Good

Craig

Liked: Cleanliness, staff & service
The small balcony was the only issue .Great location with great views just not enough space to enjoy it9
Stayed 1 night in Jul 2022

4/10 Poor

Aaron

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very very old building
Stayed 2 nights in Jul 2022

2/10 Terrible

Shannon

Travelled with family
We couldn’t stay there cause our reservation hadn’t gone through to them but it had come through to me. So I was not a happy person with two kids
Stayed 1 night in Jul 2022
Response from Reservations Team on 19 Jul,2022
Hi Shannon, We do apologise about this, we have had some issues with the third party reservations lately. However, staff did try to accommodate to you and offered to fulfil the reservation and make it on the spot for you for the Twin room booked as per your reservation details. Kindest regards.

2/10 Terrible

David

Stayed 1 night in Jul 2022

2/10 Terrible

Craig

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately, on arrival to the room we discovered the toilet seat was broken and created a safety issue. Later in the evening when returning to the room, to our sheer horror! we noticed blood stains on bed sheets to one of the single beds. We obviously avoided that bed and had to make do with the small sofa. In the morning we reported all the above and was informed that they would look into this but have had no feedback from the hotel to date!
Stayed 1 night in Jul 2022

4/10 Poor

Victoria

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this accommodation, my only gripe would be there were 3 mirrors in suite but none of them had sufficient lighting around them to apply makeup proficienrly.... was hit and miss!
Stayed 1 night in Jul 2022

2/10 Terrible

Danny

Disliked: Property conditions & facilities
We stayed for 2 nights, first night no problem, second night was the worst night in my hisory of staying in a hotel, as we literally had no sleep due to the next door guests which were partying all night and morning. Called after hours care taker but didn't make a difference. Knocking and kicking our door. Singing on balcony. Spoke to Atrium manager , she will give 1 night compensation refund. (understatement)
Stayed 2 nights in Jun 2022

8/10 Good

Margaret

Stayed 1 night in Jun 2022

8/10 Good

Fenny

Stayed 1 night in Jul 2022

10/10 Excellent

Bryan

Stayed 1 night in Jul 2022

10/10 Excellent

Margaret

Stayed 1 night in Jun 2022

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommended
Atrium Hôtel is very conveniently located within walking distance to the foreshore, marina, Dolphin Quay and city centre. The room is very spacious with small private balcony. The staff is very Court and friendly.
Stayed 1 night in Jun 2022

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was clean and plenty of room
Stayed 2 nights in Jun 2022

8/10 Good

Warren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sSas
Stayed 1 night in Jun 2022

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with this hotel.
Very comfortable. Happy with everything.
Stayed 1 night in Jun 2022

4/10 Poor

Jingyan

Stayed 2 nights in Jun 2022

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Steve

Liked: Staff & service
Spa under renovation,seems small cramped hotel
Stayed 1 night in Jun 2022
Response from Front Office Supervisor on 15 Jun,2022
Hi Steve, Hopefully our spa will be back up and running the next time you visit I do apologise for any inconveniences this may have caused. Kind regards, Rachael

4/10 Poor

Robyn

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Budget not Business
Budget accommodation which would be ok for families wanting something affordable. Not suitable for business; the desk and 'stool' are different heights so you can't work at the desk. The heater in my room didn't work and is quite old so not surprising. The onsite restaurant is only open 4 nights a week and nothing can be booked to your room. I won't be back.
Stayed 3 nights in Jun 2022

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was very noisy but it is family style accommodation so that has to be expected. Was disappointed the spa wasn’t running. Room although quite out dated was comfortable and clean. Great price. Would definitely return
Stayed 3 nights in Jun 2022

2/10 Terrible

Angela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great redevelopment site
Stayed 1 night in Jun 2022

8/10 Good

Yvette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s appropriately priced for a comfortable stay
Stayed 2 nights in Jun 2022
Response from Front Office Supervisor on 15 Jun,2022
Hi Yvette, Thank you for the feedback, Hopefully we will see you again sometime in the near future. Kind regards, Rachael

4/10 Poor

Ian

Liked: Staff & service, amenities
Nice looking, but the room was very dated and the noise level from the rooms either side where very disturbing, one side was four people watching tv while shouting at it and then the other side where a couple noisily making love(sex) could here all was not happy at all .
Stayed 1 night in May 2022

2/10 Terrible

Yasmin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the atrium but this time I payed extra than I normally do because I wanted something a bit luxurious but instead I still got a standard room that I normally pay for, it wasn't the room I seen in the photos that I payed for... The only thing it was actually smaller and had new carpets 😑😮‍💨
Stayed 1 night in May 2022

8/10 Good

Amit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and conveniently located hotel to nearby bars, restaurants and marina.
Stayed 1 night in May 2022

4/10 Poor

catherine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Starting with the positive, the check in staff were nice. Literally dumped my bag inside the room and left for a function, lesson learned. When I got back I was tempted to call an Uber back to Perth . Absolutely nothing Deluxe about this room , standard would be a stretch, it stunk like a public swimming pool, dated decor , cracked and mouldy tiles in the bathroom, questionable stains on the carpet, no power points close to bed to charge devices, only one bedside table for a king size bed and the lamp was broken, no climate control in the room and what I can only assume was the ancient sounding industrial aircon unit sounded like road works, had enough by 2am so checked out.
Stayed 1 night in May 2022

8/10 Good

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and everything is in walkable distance. Staff really friendly. Great for families.
Stayed 2 nights in May 2022

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service
Room was clean, didnt eat there. Was pleasant staff, staff were very friendly and helpful.
Stayed 1 night in Apr 2022

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities
Great staff
Stayed 4 nights in Apr 2022

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness
Plenty of parkin.. checkin was a breeze.
Stayed 2 nights in Apr 2022

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa not working, the heated pool not working, rooms very old and dirty, the 3 bedroom is not 3 bedroom it's 2 bedrooms. very bad experience. the photos are different don't waste your money .
Stayed 1 night in Apr 2022

4/10 Poor

Tracy, Ellenbrook

Travelled with partner, Travelled with group
Disliked: Amenities
Upkeep of the property needs to happen , facial of air conditioner missing in our room, shower is not clean, strands of hair. Kids screaming in the pool early in the morning, we find it hard to sleep.
Stayed 2 nights in Apr 2022

2/10 Terrible

Colette

Travelled with family
Disliked: Amenities
Spa broken and closed no ping pong , pool shut early and no buffet breakfast
Stayed 1 night in Apr 2022

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the plants. The staff were lovely and friendly. Great eateries close by and boat cruises.
Stayed 2 nights in Apr 2022