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Reviews of Swan River Hotel

4 out of 5
Swan River Hotel
1 Epsom Avenue, Ascot, WA

Reviews

8.2

Very good

Rating 10 - Excellent. 393 out of 1000 reviews" "
Rating 8 - Good. 375 out of 1000 reviews" "
Rating 6 - Okay. 134 out of 1000 reviews" "
Rating 4 - Poor. 66 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Morgan

Travelled with partner
Liked: Staff & service
Our bathroom could have been cleaner and some of the fixtures need to be updated. It could be amazing with a few little updates and a touch extra cleaning.
Stayed 1 night in Feb 2024

2/10 Terrible

Debra

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Never Never Ever again
We will definately never stay here again , no food or beverage services on a public holiday . We had to go to a service station to buy a sandwhich . The resturant was very average .
Stayed 3 nights in Jan 2024

6/10 Okay

Anthony

Stayed 1 night in Jan 2024

8/10 Good

Bert

Liked: Staff & service, property conditions & facilities
Overall nice place to stay
Stayed 1 night in Jan 2024

8/10 Good

COREY

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Dec 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location with ample parking, and not too far from key attractions, City Centre, Crown Complex etc.
Stayed 1 night in Dec 2023

8/10 Good

Alison

Stayed 1 night in Dec 2023

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all. Beautiful spot
Stayed 2 nights in Dec 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The quietness, easy access to hotel ,didn't like the lift not working, or the price of alcohol
Stayed 2 nights in Dec 2023

8/10 Good

Seandouglas

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had missed my flight, I was able to secure a room, was tired from the days evens and missing my flight home after 4 day away & got room service. In the morning used the gym prior to getting 7:30am flight - great service and facility. Thank you!
Stayed 1 night in Nov 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
The property is conveniently located if going to the races, optus stadium, casino or airport. A couple of negatives, there was no milk in the fridge to make a tea or coffee. If you take food back to the room there isn't any cutlery or plates. The doors slam all night, so not the quietest place to stay.
Stayed 1 night in Nov 2023

4/10 Poor

Carolyn

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overpriced for what is it. Poor accessibility to rooms with bags. room service just awful. Had to send back toast as not cooked. And when it came back it was burnt .. cold both times. How do you get toast wrong ? Not convenient location to access city. Only good thing was lovely lady at reception who help us change rooms. our first room looked straight into the gym .. so everyone could see right into our room !!! For any privacy would’ve had to close curtains 24/7. I wouldn’t stay here again.
Stayed 2 nights in Nov 2023

6/10 Okay

Heath

Liked: Cleanliness, property conditions & facilities
great but average
it was nice but wasn’t anything majorly special, room service was quite slow & getting ahold of both the hotel, room service & reception was a little hard as no one would pick up the phones. the bathroom was very nice & the hotel was clean but overall it was pretty average. the tv had no movie selections & it was pretty much just TV so not really any entertainment inside of the room.
Stayed 1 night in Nov 2023

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff assisted me on finding my room quite easy, and also assisting me on taking for cash for my bond, instead of credit card
Stayed 1 night in Oct 2023

8/10 Good

MIKE

Stayed 1 night in Oct 2023

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend, will certainly stay again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Steven, Perth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, in very convenient and quiet location but still very close to many shopping, dining and entertainment options. Close to Perth CBD, airport and casino. Plenty of secure parking spots for residents which is rare and very handy. Hotel has good facilities and very good management. I will be staying here again in future
Stayed 1 night in Jul 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Trevor

Travelled with partner
On arrival the greeting was not delivered well. There was hair on the bed head board and in the draws too. Heavy dust on the mosaic wall feature and other locations. Two beds were pushed together to create what seemed to be a massive king bed but was always drawn to falling in the gap which made it uncomfortable. There was no bottom sheet, only a mattress protector which was fitted wrong anyway. There was only two pillows which showed a lack of creativity and consideration. Breakfast was enjoyable, the guy serving us was exceptionally helpful.
Stayed 1 night in Apr 2023

6/10 Okay

James

Travelled with family
Liked: Cleanliness
Wicked
Stayed 1 night in Apr 2023

6/10 Okay

Kate

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

2/10 Terrible

Greg

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
On duty manger lack of high managment to sort out issues
Stayed 1 night in Mar 2023

10/10 Excellent

Karen

Travelled with partner
Always on point
Stayed 1 night in Mar 2023

6/10 Okay

Louise

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was clean and comfortable but the decor is very outdated.
Stayed 1 night in Mar 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Room was beautiful & great surroundings, awesome property to stay, highly recommend
Stayed 1 night in Feb 2023

6/10 Okay

Hayden

Stayed 1 night in Feb 2023

4/10 Poor

William

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room had cobwebs , coffee table covered with marks from previous guests classes hadn't been cleaned. Wine glasses in room were filthy with lipstick marks on them. No complementary water in the fridge.
Stayed 2 nights in Feb 2023

10/10 Excellent

GEORGE

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great site on the river with walk by the Race Track. Restaurant patio overlooks river
Stayed 2 nights in Feb 2023

2/10 Terrible

Shaun

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Accidently booked for the wrong date. I wasn't able to get a refund or change my booking date. So I paid for a room without staying there
Stayed 1 night in Jan 2023

10/10 Excellent

Stewart

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and staff friendly
Stayed 1 night in Jan 2023

4/10 Poor

Allan

Disliked: Staff & service
Nothing open
There is nothing open at this motel, bars restaurants etc all deserted. Seems to be run by ghosts
Stayed 2 nights in Jan 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean and comfortable
Stayed 1 night in Jan 2023

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Highly recommended.

8/10 Good

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

Melanie

Liked: Room comfort
Disliked: Cleanliness, staff & service
High end trimmings but poor service
The lobby looks awesome. The room was spacious. Plenty of parking. But this hotel was a poor man’s attempt at being classy. Some things they could improve: - Lack of towels in our room when we arrived. Asked housekeeping for a hand towel, got a facecloth. - Our room was not serviced Day 1. We were ok with that, but called the desk on Day 2 to ensure we were not missed again. We were given assurance that they would make up our room. When we came back in the afternoon, our room still had not been cleaned. Had to call again. It was finally done very late that day. So bring your own toilet paper :) - The room has a bar fridge and even a wine fridge, but no tv channels. ABC and one or two other channels was pretty lame. - No tidy bin in the room. - Cobwebs on the ceiling - First room I’ve stayed in with a set of scales, yet they didn’t work. - No bar snacks or drinks, but weird a list of charges for the kettle, chair, toilet paper bag etc (see photo) - Console table has a stationary holder, yet it is empty - no pen or paper. - Doors absolutely slam. They are loud and buzz if left open. - Room service was good. - Additional to Hotels.com fee, they charged a credit card fee at check-in. I would try other hotels if in the area again. While it wasn’t awful, it certainly wasn’t great. It felt like some foreigner has bought a hotel, but doesn’t know how to run it. They also need to understand the Australian market.
Stayed 3 nights in Dec 2022

6/10 Okay

Noel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was not clean
Stayed 2 nights in Dec 2022

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was stunning. The staff were impeccable and the breakfast was delicious. Highly recommend!
Stayed 1 night in Dec 2022

2/10 Terrible

Catherine

10/10 Excellent

Genevieve

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Need attention to maintenance. Our room was like a prison cell- not able to open the venetians on the door facing the river. Very peaceful place

6/10 Okay

Robert

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
sorry--not for us! Like a run-down 60's venue much needing a good spring clean and over haul.
Stayed 1 night in Nov 2022

10/10 Excellent

RUTH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn´t use the pool as it was in manteinance
Stayed 1 night in Nov 2022

8/10 Good

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what I didn't like is that Dad had to pay an extra $70 to check in at 12.30pm when clearly the room was available for him
Stayed 1 night in Nov 2022

8/10 Good

Rob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2022

10/10 Excellent

Hamidah

Stayed 1 night in Nov 2022

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service
Staff were very accommodating when we requested a room change. Could provide hand towel and maybe biscuits could be supplied with tea and coffee in room.

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel is a little dated and requires a lot of maintenance. Rooms are small and not worth $280 asking price. Amazing breakfast, good value. Dinner is a little expensive. Was quiet and could sleep once the pipes stopped creaking.
Stayed 1 night in Oct 2022