Hotels with Views in Riviera Maya

"The staff was amazing - cleaning, restocking the mini bar, wait staff, activities people, transport drivers - courteous, eager to please. We took a tour and a mini Spanish lesson with Ximena. She was knowledgeable, charming and went at our pace. AND the food! Wow. Tons of choice, all excellent. I liked how they had the pools divided according to who was using them - kids, party people, quieter people. Smart. Many loungers available everywhere, esp the beach. Loved having the market on site, bicycle tours on site. Loved the transport system. The only drawback was the ocean. The sargassum is piled up on the beach and stinks. We found an article that said it absorbs heavy metals. We felt congested when we were near it. It's in the water, too. We were there in March and the water was rough (red flags the whole week) and knocked you around and off your feet. The waves and the sargassum made it difficult to navigate the coral bottom which was hazardous even with water shoes. Guest services staff should continue to learn English and the computer systems eg booking meals at each of associate resorts"

"This hotel was phenomenal. Everything you can think of is here. Enjoyed my swim out room"

"Staff were friendly and awesome. They work tirelessly to make your stay enjoyable."

"The rooms were not clean when we arrived and they were old a little other than this everything was good"

"Stayed March 1-11, 2026 The beach was terrible with sargassum never seen before. I realize this is a natural phenomenon but no effort was made to reduce it. The Sargassum started to rot making a smell so bad it permeated most of the resort. Bathrooms needed upgrading. Staff amazing. Pool areas wonderful. If you are a “beach” person stay away…..if you are a pool person it’s good. "

"Rooms were clean but dated, drinks were watered down, food choices were limited and quality was quite poor. A la carte's were fully booked and could not secure a reservation. Front desk staff were no help. No direct access to the beach only by shuttle and the quality of the beach was bad. Short shoreline, sea weed everywhere with little to no maintenance, waves were rough in this area."

"Our family just returned from an incredible stay at this all-inclusive resort in Mexico, and it was easily one of the best vacation experiences we’ve ever had. We traveled as a group of 11—adults and kids—and everything from start to finish exceeded our expectations. The food was fantastic, the rooms were comfortable and spotless, and the entire property was beautifully maintained. The staff truly made the trip special with their attentiveness and kindness. A huge shout out to Carlos and Aldo from the Travel Club, who were so welcoming and helpful throughout our stay, and to Ali Garduno from Concierge, who went above and beyond to make sure our group had everything we needed. Traveling with a big family can sometimes be tricky, but the team here made it seamless and enjoyable for everyone. We’re already talking about coming back! 🌴☀️✨"

"Lobby was beautiful and smelled so good! Property lush and full of palm trees and flowers and well maintained. Room was clean and ocean view was amazing. Beach on Palms side gorgeous and nice for snorkeling. Shows at night fun and well organized (loved fire show!) Beach BBQ and Arrifces delicious…highly recommended. Didn’t like the food at Mia Casa nor La Caretta….skip those. Staff was amazing!! All of them! Housekeeping and room service both great. Pools clean and fun and plenty of seating options!"

"Food was very good - staff were hit and miss - some friendly - some not so much "