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"We stayed in the updated family suite with tatami beds. It had a peaceful feel and ambiance. We slept well on the mats. The customer service was excellent. They took care of us immediately when we stepped out of the elevator, sending our luggage onto the airport shuttle and informing us of the correct terminal for our airline. The airport shuttle bus was a wonderful service that was provided at no additional cost. The 24 hour store on site was very convenient to pick up everything we needed during the night and before leaving each day."

"Good price for being so close to the parks. Good restaurants on property. Easy to get to transportion."

"Awesome service and English availability."

"Highly recommend!"

"Loved the location very close to the airport and the staff was incredibly nice"

"Great onsen you can access. Convenience store in the hotel, shuttle, clean room"

"This was our second stay at this hotel. Overall, we are happy with the hotel, location, and close proximity to the train station. We enjoy the view of watching the trains at nights instead of looking over Skytree which was another room option."

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"Excellent customer service and a clean room."