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Reviews of Hotel Resol Sapporo Nakajimakouen

3 out of 5
Hotel Resol Sapporo Nakajimakouen
4-4-10 Minamikujyonishi, Chuo-ku, Sapporo, Hokkaido

Reviews

8.4

Very good

Rating 10 - Excellent. 145 out of 371 reviews" "
Rating 8 - Good. 166 out of 371 reviews" "
Rating 6 - Okay. 46 out of 371 reviews" "
Rating 4 - Poor. 10 out of 371 reviews" "
Rating 2 - Terrible. 4 out of 371 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Thomas Junior

Stayed 3 nights in Jan 2024

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location - close to subway station and so many convenience stores. Helpful front desk staff. Being able to do laundry on-site was great too. Clear sidewalk (no ice!) in front of hotel was a relief.
Stayed 8 nights in Dec 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, comfy mattress...
Fantastic location, 20 min walk downtown. Parking is JPY1000 per night. No mention of this on hotel.com website, hopefully that will change now. The rear of hotel has scaffolding all the way up it so had to ask for another room. Requested non smoking but put on floor 10 which WAS smoking. Floor 11 is ALL non smoking which is handy to know. Requested extra pillow and had a knock at the door at 2am to deliver 😱
Stayed 3 nights in Dec 2019
Response from Hotel Resol Sapporo Nakajimakoen Konishi on 26 Feb,2020
Thank you for using with our hotel. Thank you for your precious review. We take seriously the reviews from you. Once again,thank you for using with our hotel.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean rooms.
Parking fee applies of 1000 JPY per night although not mentioned in hotel.com info. Very comfortable room, clean. Eslking distance of downtown ..20 mins. Breakfast chargeable. Did not try, handy SeicoMart and 7/11 next to hotel for cheaper breakfast.
Stayed 1 night in Dec 2019
Response from Hotel Resol Sapporo Nakajimakoen Konishi on 26 Feb,2020
Thank you for using our hotel. We're glad that you can use our hotel convenient. Taking this opportunity, I'm happy you like Sapporo. Once again,thank you for using our hotel. We hope we can meet at our hotel again.

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with big rooms. Nice bathroom with moderately sized bath and vanity. Beds and pillows are comfy and there was a couch in our room. Overall pretty good hotel, would recommend. Opposite a park and a short walk from the nightlife and restaurants of Susukino.
Stayed 2 nights in Dec 2019
Response from Hotel Resol Sapporo Nakajimakoen Konishi on 26 Feb,2020
Thank you for using our hotel. We are very glad to be praised our hotel’s location. When you come to Japan again,please stay at our hotel!! We are looking forward to meeting you again.

10/10 Excellent

Verified traveller

Stayed 6 nights in Apr 2019

10/10 Excellent

Chuks

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bath robes were a great touch and there was an extremely welcoming atmosphere.
Stayed 2 nights in Mar 2019
Response from Hotel Resol Sapporo Nakajimakoen on 4 Apr,2019
Thank you for staying with our hotel. We are so glad to hear your review. We will continue to be strive for guest's pleasure. Once again,thank you for using with our hotel.

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay we had a good time. If we have chances we will go back again
Stayed 3 nights in Dec 2018
Response from Hotel Resol Sapporo Nakajimakoen Konishi on 4 Jan,2019
Thank you for using our hotel. We are so glad to hear your review. When you come to Japan again,please stay at our hotel!! We are looking forward to meeting you again.

10/10 Excellent

Lior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in great place
Good hotel. Very nice lobby, very big room (compared to other hotels in Japan), nice bath. We sent our lagged to the hotel using Yamato service and it wait for us in the room when we checked in. The hotel is in a quiet area but 10 minutes walk from Sapporo's night life area and 2 minutes walk from subway station. Accidentally we ordered smoking room. The smell wasn't that bad and we were OK. We are very happy from our stay in this hotel.
Stayed 1 night in Aug 2018
Response from Hotel Resol Sapporo Nakajimakoen Konishi on 5 Sept,2018
Thank you for using our hotel. We are very glad to be praised our hotel’s location. When you come to Japan again,please stay at our hotel!! We are looking forward to meeting you again.

8/10 Good

Sabrina

Liked: Cleanliness, staff & service
Helpful/Friendly Reception staff.
Staff were very friendly and helpful during check in. Location was good , 2 mins walk away from subway station. Only 3 stations away from Sapporo Station.
Stayed 2 nights in Aug 2018
Response from Hotel Resol Sapporo Nakajimakoen Konishi on 27 Aug,2018
Thank you for using our hotel. We are so glad to hear your review. When you come to Japan again,please stay at our hotel!! We are looking forward to meeting you again.

8/10 Good

Shmuel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but a bit overpriced. Price includes room only, breakfast or parking are extra.
Stayed 2 nights in Jul 2018
Response from Hotel Resol Sapporo Nakajimakoen on 30 Jul,2018
Dear Shone Thank you for staying with our hotel. We will continue to be strive for guest's pleasure. We are looking forward to meeting you again.

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be better if the room is slightly bigger
8days trip with 2 friends, the hotel is very accessible to restaurant and shopping. However the superior room with a sofa bed for 3 adults is abit too tight. Reception is friendly and patience to answer all our queries.
Response from Hotel Resol Sapporo Nakajimakoen Konishi on 30 Mar,2018
Dear　Ivy Thank you for staying with our hotel. We are so glad to hear your review. We take seriously the reviews from you. We will continue to be strive for guest's pleasure. Once again,thank you for using with our hotel.

8/10 Good

napaon

Liked: Cleanliness, staff & service, property conditions & facilities
Overall is good hotel in heart of the city with very convenient nearby subway like 2 min walk!!! Though the bed mattress we stayed in a triple single is too soft and causing bit of backache.
Stayed 2 nights in Nov 2017
Response from Hotel Resol Sapporo Nakaj on 30 Nov,2017
Thank you for using our hotel. We are very glad to be praised our hotel's location. About problem of room,We'll check and fix soon. We are sorry about that. When you come to Japan again,please stay at our hotel!! We are looking forward to meeting you again. Sincerely yours, Hotel Resol Sapporo Nakajimakoen Aoki

8/10 Good

Kate, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and good location Near the station... When I travel to Sapporo next time, will stay this hotel again.
Stayed 1 night in Jun 2017
Response from Hotel Resol Sapporo Nakajima Koen on 10 Jul,2017
Thank you for staying with our hotel. We are so glad to hear your review. We will continue to be strive for guest's pleasure. Once again,thank you for using with our hotel. Sincerely yours, Hotel Resol Sapporo Nakajimakoen Aoki

10/10 Excellent

Rick, cleveland Ohio USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close by the subway its awsome
Love the staff of the hotel very helpful especially the front desk , mr. Aoki very helpful he easy to understand what we need and one gentlemen who works at night who helping me to contact outside calls using his own personal phones my call back to USA . They are all very pleasant to us what a good experience in that hotel it's very recommended to my friends and relatives in US I would like to say thank you to all of you . From Mr. Ricardo Judico Cleveland Ohio USA
Response from Aoki on 29 May,2017
Dear Rick Thank you for staying with our hotel. We are so glad to hear your review. We will continue to be strive for guest's pleasure. Once again,thank you for using with our hotel. Sincerely yours, Hotel Resol Sapporo Nakajima Koen

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

James, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Good Value
We came to Sapporo for a romantic weekend without any idea of the city. The hotel is conveniently located to a metro station 3 stops from the central train station and is a block away from a streetcar stop. It's near to the entrance to Nakajima Park, which has lovely waterways and a concert hall. We were lucky to be there to see the sakura (cherry blossoms) in all their glory. The hotel and room are very basic but clean and well-maintained. The breakfast buffet includes Japanese, Chinese and Western food. The staff were friendly and polite and their English was generally good.
Response from Hotel Resol Sapporo N on 13 May,2016
Dear　Mr.James Thank you for staying with our hotel. We are so glad to hear your review. We are happy to hear that you can see the cherry blossoms in the Nakajima park. We will continue to be strive for guest's pleasure. Once again,thank you for using with our hotel. Sincerely yours, Hotel Resol Sapporo Nakajimakoen Aoki

10/10 Excellent

Cheng Fat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Nice hotel to stay to tour around Sapporo
The only discomfort is that the hotel heating temperature set at 25C, even there is a temperature panel for adjustment, it would not reduce the hot air blowing into the room. It was 1C outside, I need to wear a T shirt in order not to sweat. The room is small, but at the rate being charged, I still think it is good value for the money.
Response from Hotel Resol Sapporo N on 6 Nov,2015
Thank you for staying with our hotel. We are so sorry about room of temperture. Doesn't have a cold because of temperature difference between the outside and the room? We take your review seriously, and we will aim to making a hotel that more useful. Once again,thank you for using with our hotel. Sincerely yours,

8/10 Good

CHI PO, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice if Sapporo station nearby isn't a must
Good location with low room rate
Response from Hotel Resol Sapporo N on 21 Oct,2015
Thank you for staying with our hotel. Our hotel isn't nearby Sapporo station,but NAKAJIMA KOEN subway station is so near location! From NAKAJIMA KOEN subway station to our hotel:about 1 minutes by foot. Our hotel can go to Susukino(Downtown) by foot, but guests can sleep quiet at night. We are happy if you recommend our hotel to your friends. Once again,Thank you for staying with us and We hope to see you soon. Sincerely yours,

8/10 Good

CHI PO, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Small room with good location
Very small room,
Response from Hotel Resol Sapporo N on 21 Oct,2015
Thank you for staying with our hotel. We are so glad that you gave us good review about location. When you come to Japan,please use our hotel again. Once again,thank you for using with our hotel. Sincerely yours,

8/10 Good

Sarah, Misawa, Japan

Liked: Cleanliness, staff & service, room comfort
Good Overall
This hotel was ok, location was easy access to Susukino, we were given a huge room with a huge bathroom (free upgrade), biggest complaint was water temperature in shower kept varying between luke warm and scalding hot with no warning.
Response from Hotel Resol Sapporo Nakajima Koen on 16 Oct,2015
Thank you for staying with our hotel. We are really feel sorry about shower. Soon,We are check that shower and fix it. We take your review seriously, and we will aim to making a hotel that more useful. Once again,thank you for using with our hotel. Sincerely yours,

8/10 Good

stephen, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Comfortable stay and excellent service
Hotel location is quite convenient, the staffs are friendly and very helpful. Room is spacious and clean. Minor issue was slow drainage in bathtub.
Response from Hotel Resol Sapporo N on 2 Sept,2015
Thank you for using our hotel. We are very glad to be praised our hotel's staff and location, and the room. About problem of bathttab,We'll check and fix soon. We are sorry about that. When you come to Japan again,please stay at our hotel next time too!! We are looking forward to meeting you again. sincerely yours, Hotel Resol Sapporo Nakajimakoen

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

TAKASHI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
安く利用できて満足でした。
Stayed 1 night in Apr 2024

8/10 Good

Ryota

Liked: Staff & service
Stayed 2 nights in Apr 2024

4/10 Poor

?

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
エアコン？が暖房か冷房しか使えないしその設定をホテル側がやってるからこの時期はまだ外は寒くても太陽光とかで部屋の中が暑すぎたけど暖房しか使えなかったから全然快適ではなかった
Stayed 1 night in Apr 2024

8/10 Good

kotomi

Stayed 1 night in Mar 2024

10/10 Excellent

Masamitsu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
昨年12月に初めて利用させていただき感じが良かったので今回も利用しました スタッフの感じの良さ 清潔な部屋、朝食も美味しく対応スタッフも感じ良かった 昨年、会員登録したからか部屋もアップグレードされてたようです
Stayed 2 nights in Mar 2024

8/10 Good

ケンイチ

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

kojiro, toyonaka

Stayed 1 night in Feb 2024

8/10 Good

よしみつ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
丁寧な対応でした。事前確認の電話連絡を入れた際に珍しい名前だからか、確認に多少時間がかかる事があり、予約ミスかと思ってしまいましたが、問題無く取れていて良かったです。当日もフロントで若干、予約名の確認に時間を要しました。自分の名前のせいかと思っております。駐車場での対応もスムーズでした。降雪の際もしっかり除雪されてました。部屋予約は喫煙室しか空いてなかった為、臭いなど多少の覚悟はしておりましたが、気にならなかったです。念のため備え付けの消臭スプレーを少し使わせてもらいました。アメニティも基本的に持ち込みするので、それ以外必要な物だけを一階ロビーで選んでいけば良いスタイルで充分でした。 残念なのが、部屋トイレのウォシュレットのノズルの作動不良がありましたが、チェックアウト時に伝えるのを忘れてしまいました。チェックイン後から外での用があり深夜に戻り、チェックアウト前にわかったため、フロントへの連絡を忘れてしまいました。ノズルがスムーズに出ない状態で、ペーパーを使用して、ノズル先端を挟みつまみ、少し引き出すとスムーズにノズルが出る状態でした。数回動作確認しましたが、スムーズに作動する事もありましたが、出ない事もありました。 トイレ、ノズル部もキレイに清掃、維持されてはいましたが、そこだけかと。 チェックアウト時の対応も良かったです。
Stayed 1 night in Feb 2024

8/10 Good

Naoki

Stayed 1 night in Feb 2024

10/10 Excellent

しんいち

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Eri

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Masamitsu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
シングルルームは丁度良い広さ 清潔 バランスの良い朝食
Stayed 2 nights in Dec 2023

8/10 Good

Sayaka

Liked: Cleanliness, staff & service, amenities
朝食がとても美味しく、また泊まりたいと思いました！部屋の中は周囲の音もしなかったのでぐっすり眠れました。
Stayed 1 night in Nov 2023

8/10 Good

???

Stayed 1 night in Sep 2023

8/10 Good

かずみ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
昨年も利用させてもらいました。中島公園やコンサートホールkitaraへ行くのも近くてよかったです。
Stayed 1 night in Sep 2023

10/10 Excellent

masaya

Business traveller
Liked: Property conditions & facilities
朝食会場のスタッフの対応がすばらしい
Stayed 1 night in Aug 2023

4/10 Poor

itsuo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ウォシュレットが正常に作動しなかった。 ぜひ修理をお願いします。
Stayed 1 night in Jul 2023

10/10 Excellent

Tetsuya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
良かったです。
Stayed 1 night in Jun 2023

6/10 Okay

natsuko

駅から近いので便利でした。ススキノも徒歩圏です。コンビニも両隣にあります。エコについては、部屋のゴミやタオルの出し方の説明が不十分だと思う。あと、タオルやスリッパに髪の毛ついていたのが気になりました。
Stayed 1 night in Apr 2023

8/10 Good

CHIKAKO

Stayed 2 nights in Apr 2023

10/10 Excellent

YUZU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Pang Fei

Stayed 3 nights in Feb 2023

10/10 Excellent

CHIHIRO