Find Luxury Hotels in Surbiton

"The staff and main floor were excellent. The room left a lot to be desired. Stained floors and a broken sink greeted us. The bed was fine and it was mostly quiet. Disappointed in the room quality but the rest is fine. "

"Breakfast was very plentiful and fresh. Had separate ordering for food allergies especially gluten free "

"What a disappointing hotel. When I booked on hotels.com it looked a rather nice property and when I got there it was a 1970s building with the matching interior that's dated. The room has damaged/ worn furniture and the bathroom was very dirty. Also the hotel stairways stank of blocked toilets . The breakfast was not as described or shown.. sausages not nice and the no hash browns and not enough cereals for children. Staff don't know how to clean and if they are investing in a refit program they need to train the staff to clean properly. "

"Lovely hotel, room very clean cannot fault the hotel one bit."

"Evening staff not giving greetings And bathroom not checked Wash besan full choked when we use In bath tub no any soap liquid bottle.. So please check every thing… Thank you"

"The room was clean and spacious. The only improvement would have been a kettle to make a hot drink. "

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"Excellent breakfast and the food from room service was amazing. Location and cleanliness also fabulous"

"The staff were very friendly and genuinely interested in what we were doing during our stay. Check-in and check out was very easy. The standard room was very large compared to other hotels and everything was very clean."