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Reviews of Carnarvon Lodge

2.5 out of 5
Carnarvon Lodge
10 Parkes Street, Kirribilli, NSW

Reviews

5.8
Rating 10 - Excellent. 14 out of 198 reviews" "
Rating 8 - Good. 52 out of 198 reviews" "
Rating 6 - Okay. 62 out of 198 reviews" "
Rating 4 - Poor. 36 out of 198 reviews" "
Rating 2 - Terrible. 34 out of 198 reviews" "

5.4/10

Cleanliness

5.4/10

Staff & service

6.2/10

Amenities

4.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the family room! Had everything we needed - comfy beds for 4 people, en suite and air-con. Large, spacious, quiet and perfect location for exploring Sydney.
Stayed 2 nights in Feb 2024

8/10 Good

Smitha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located very conveniently. Decent stay. Room smells off, but otherwise very friendly and safe.
Stayed 3 nights in Dec 2023

2/10 Terrible

Ronald Heman

Liked: Staff & service
Disliked: Property conditions & facilities
Someone drunk person was knocking our door and we were scared
Stayed 1 night in Oct 2023

6/10 Okay

Sandy

Travelled with partner
Liked: Cleanliness
A hairdryer would have been good, as would something to stir a morning coffee/tea.
Stayed 1 night in Jul 2023

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Nothing to add - was good value for money.
Stayed 1 night in Apr 2023

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
In a great spot - right on the top of a hill in kirribilli to catch the breezes and within walking distance of the train and great places for breakfast. Clean and safe however no airconditioning. It was breezy enough and it has ceiling fans. I came from Brisbane February humidity so i was fine with it, but if you come from a southern state you might find this an issue in Summer.
Stayed 2 nights in Feb 2023
Response from T on 24 Feb,2023
thank you ! you are right .If have air-condition in room would be better.

4/10 Poor

mark

Disliked: Cleanliness, amenities
The property is well located, however being in Sydney the rooms need air conditioning - a fan on hot humid days is ineffective. The room cleanliness was also lacking - the sheets were thin and the floor was covered in other peoples various hair colours and lengths - very off putting. The water pressure was also low and no hot water in the bathroom basin.
Stayed 3 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Clean premises and good mattress in room Bathroom was located close to room
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty!
Stayed 1 night in Apr 2021
Response from Tina on 5 Apr,2021
Hello. As you have not provided any of your contact details, we do not know what we could have done to make your stay better. To our understanding, we have maintained optimal hygiene and cleanliness standards, and we pride ourselves in giving the best possible guest experience. I’m sorry we fell short in this instance. However, we believe that you may be an individual who has been constantly making complaints, contacting our staff inappropriately and who has been causing difficulties with our other guests - if you are this individual and your intention is to make it difficult for our lodge then we ask you to take a hard look at your actions and whether or not they are appropriate. If you are a genuine guest who has experienced a sub-optimal experience with us then we truly apologise and hope you will contact us to let us know how we may improve in the future.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
The staff are rude
Stayed 1 night in Mar 2021
Response from Carnarvon Lodge Management on 5 Apr,2021
Dear guest, you stole linen, a hair dryer, an ash tray, and other amenities from your room. You also inappropriately triggered the fire alarm which caused us to have to pay $1700 for a false fire brigade call. Our staff pride themselves in being kind and understanding, and we hope to uphold our standard for courteous interactions always. Given your actions I believe it is you who needs to return and offer an apology.

2/10 Terrible

SEAN, sydney

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
staff could not speak English. Room poorly prepared. No written info .TV did not work which one of staff admitted when we enquired, no work desk as advertised . bad energy so did not stay . Went elsewhere . Refund processed by WOTIF Thankyou
Stayed 4 nights in Feb 2020
Response from Carnarvon Lodge Management on 8 Apr,2021
Hi Sean, we are sorry this was your experience with us. We have since changed staff and ensured that these issues will not reoccur. Thank you for leaving your feedback.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The only item that concerns me is leaving an envelope that is not sealed at the desk with my name and room number and security code in it. Anyone could open it take note of the room number and code and I would never know.
Stayed 1 night in Feb 2020
Response from Carnarvon Lodge Management on 8 Apr,2021
Dear guest, thank you for staying with us and leaving a review. We will take your concerns on board and continue to improve our services to ensure future stays are as comfortable as possible. Thank you again for your feedback.

8/10 Good

Ray

Liked: Cleanliness, amenities, property conditions & facilities
The inside is brand new so nice stay . Jus not really sound proof . An beds not made properly, an needed to find my own towel
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Amenities
Building is in mid reno. The bits they have completed are great - the rest is in construction..
Stayed 1 night in Nov 2019

8/10 Good

harwinder singh

Liked: Cleanliness, room comfort
Disliked: Staff & service
the room was good but the lighting was not good
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Liked new bathroom-good water flow and hot water Location great for Sydney marathon Conditioner no good in shower Bed was very hard, slightly stained transparent sheets, could hear everyone passing through place-very thin walls Fridge smelt of mould,no cutlery for making tea/coffee Place was being renovated but the smoke detectors were disabled throughout the building Was similar to being in an active construction site
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Staff & service
Excellent location. Met expectations. Would stay here again
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
Reception spoke very little English. Room was dirty, doona cover and sheet and pillows cases not changed from last person. No towels or face cloth no soap for shower. Not that I could use shower filthy dirty window wouldn’t close so therefore unable to lock it. Floor in communal area hadn’t seen vacuum in years. Fan in bedroom was so black and dirty that it couldn’t be used. Dirty would have been clean compared to this.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was dirt in the hallways, dirty cushions in the cupboard, and a pubic hair in the fridge. Everything felt grubby, cramped and in need of repair. I knew this would be budget accommodation, but I don't think it is too much to ask for a place to be clean.
Stayed 4 nights in Mar 2019

4/10 Poor

Lesley

Liked: Cleanliness, staff & service, room comfort
Kirribilli
Good location and price, comfortable but needs fitted sheet, hot water and towel rack in bathroom. If it had hot water and fitted sheet would have a higher rating.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Slash

Disliked: Cleanliness, staff & service, property conditions & facilities
If you just need a place to sleep at night when you get back from visiting places, then this place will do. Kirribilli is a nice place with a lot of small cafe shops with good food. The walk from the train is about 8 minutes with a slight incline to this place. The room was okay, no AC just fan. The entrance is slippery when it rains and I slipped one time. The bottom line, cheap, sleep and on the go. Doors don’t have locks, but a door stop. Walls are very thin. Let’s just say on Sunday morning, you could hear them doing it and it was loud.
Stayed 5 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The bathroom was full of mould and very run down. The mattresses were extremely hard and uncomfortable. Air-conditioning didn't work. When I did the booking I was told parking was $10 for the night but when I got there the hotel staff told me I had to pay $15.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Average.
Service was good but was told their doing renovations with material in hallway so be careful when going to room. Good to see they are renovating the rooms because there a bit run down. There was no bottled water which was advertised and a kettle with no tea or coffee with it. Good thing was it was close to the function I was attending and a short walk for breakfast the next morning.
Stayed 1 night in Dec 2018

6/10 Okay

ANTHEA

Disliked: Staff & service, room comfort
Very convenient to Kirribilli however my room overlooked the street and on a Friday night it was quite noisy. Room was very basic but OK. Didn't know about the WiFi until I dropped key back. On check-in was only handed a key in an envelope with no information either in envelope or in room.
Stayed 1 night in Nov 2018

2/10 Terrible

Lindy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as booked
I booked a room with ensuite for 2 adults, separate beds and a cot for the 11 month child. I was initially given 2 non adjoining rooms each with a double bed and ensuite; no cot and no room for one. I was then offered a family room with no ensuite (shared bathroom across the hall) 3 separate beds and no cot. I had specifically rung and texted before booking with regards to the cot and told yes it was available. only 1 light/fan worked, baby had to sleep on the floor on a doona and I could not shower as I could not contain the baby. No flyscreens, paint cracked off as windows were opened, walls cracked etc. Location was ideal for the party my daughter was to attend This was not as I had booked and it was not cheap. I cannot recommend this place and I will not book with Hotels.com again.This accommodation spoilt my special time with my daughter and granddaughter
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2018

8/10 Good

Kristal

Liked: Cleanliness, staff & service, room comfort
Canarvon lodge
Great location, great water pressure, but thin walls, so a bit loud. They gave us 2 tea bags, but no milk.
Stayed 1 night in Nov 2018

10/10 Excellent

Simo, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in a 1 bed apartment which had its own ensuite. I thoroughly enjoyed it! Location was amazing, the room was really cosey with lots of natural light and views of Kirribilli’s beautiful tree lined streets. The bathroom was clean with a big shower. The bed was super comfy. This place is fantastic value for money, it’s not fancy or anything but it has its own charm. It’s perfect if you’re not going to spend a great deal of time in the apartment. Would stay there again!
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Rebecca

Disliked: Property conditions & facilities
Dilapidated hotel but good views of the harbor
Location was alright, but had to walk 1 km for coles and aldi to get groceries. Very outdated building. If staying in winter, would recommend to bring warm clothes and hot water bag as there is no heating and the windows let in a lot of the cool air. The linen could have been cleaned better as there was a stain on the doona cover and the pillow cases did not seem fresh. Due to this, we had to buy pillows in order to sleep on the bed. The walls of the room were grubby and should have been scrubbed down before we came. Overall this hotel was a little dilapidated and messy, however for $80 a night and with views of the harbor bridge, it was not a bad find.
Stayed 2 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked for 1 night Stayed for 10 minutes Cleanliness well below average Would not recommend at all
Stayed 1 night in Jun 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kirribilli Comfort
Very good location. Clean and neat. Enjoyable stay.
Stayed 1 night in May 2018

4/10 Poor

Francesca

Disliked: Staff & service, property conditions & facilities
No reception, no one to ask questions. Weird.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Virgil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location but question the service
I would not recommend anyone to stay at this place my light bulb burned out in the room I was staying and cannot get a hold of front desk since they only work certain hours and I had to replace the bulb myself by switching it from the hallway light bulb.
Stayed 3 nights in Mar 2018

8/10 Good

Todd F., Huntington Beach

Great location. Simple accommodations.
Great location near downtown and just a short walk to a ferry stop. Simple room was small and modest. Small refrigerator in room,. Shared bathroom. No air conditioning but room had a small fan. Shared kitchen, shared living room with big TV. On site covered parking for extra fee. On site manager was helpful. No daily room cleaning.
Stayed 3 nights in Feb 2018

2/10 Terrible

Lord Byron, NSW South Coast

Disliked: Cleanliness, property conditions & facilities, room comfort
Seedy, cockroach infested dump.
I hope the cockroaches pay rent. The owners would be rolling in it. Showering was excruciating as hot water came on and off for long periods. Room did not feel clean. TV remote was missing. Perhaps the cockroaches took it. Worst accommodation I've stayed in. NEVER AGAIN.
Stayed 1 night in Feb 2018

4/10 Poor

Georgie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very, very basic
Zero sound proofing. Rude manager. Very basic and none too clean. No wifi. No tv remote. Only thing going for it is the location
Stayed 2 nights in Jan 2018

8/10 Good

Karen, Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value - basic rooms but great in a budge
Needed some last minute accommodation for 6 people. The lodge is basic but it was clean and suited our purposes. The location was also perfect for our needs as it was close to where we were working in North Sydney. It is budget accommodation, but it does come with a budget priceline. Choose from ensuite rooms or rooms with shared bathroom facilities. Family rooms available. Over all very happy with our stay and although there was no-one on site when we arrived to check in, the key was available for us and the staff member I spoke to over the phone could not have been more helpful. Will stay again if the need arises to be in this area.
Stayed 1 night in Dec 2017

4/10 Poor

Graham, Sydney

Disliked: Property conditions & facilities, room comfort
Somewhere to sleep
If you only require a bed for the night and don't look too hard, it's ok. There's a lot of no's - for example there was no toilet paper, no milk in fridge, no air conditioning or tv. We asked and were given 4 tea bags, we bought milk but there were no mugs or cups & saucers although there was a kettle. The pluses were the location, very basic clean room with ensuite and a ceiling fan.
Stayed 1 night in Nov 2017

2/10 Terrible

LIAL, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches on bedside table and in the ensuite.
I wasn’t expecting much after reading the reviews but I didn’t think I’d have to share my room with other creatures. It was pretty gross. The curtains were filthy and cigarette smoke wafted through the corridor. Bed was ok but only a fitted sheet and doona, no top sheet.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Cheap accommodation near the city
If you are looking for cheap accommodation near the city then this is ok. It is very basic and dated with minimal facilities, but if you are just looking for a room to stay it is ok.
Stayed 5 nights in Nov 2017

8/10 Good

marnie, tamworth

Close by nice area
On arrival went in and my key was ready to go in an envelope on the reception door - Love that! No standing around talking waiting signing papers etc My room size was just right for 2 people I had the one with ensuit Room cleanliness seemed fine to me just older style , but that didn’t bother us as we are there just to sleep and get ready to do outings Had a bar fridge, toiletries tea bags and jug ,a large enclosed balcony- perfect! It is an older style hotel but location was perfect for where we needed to go , such a nice area When leaving just sat my key back in the box on reception door , again- love not having to have to wait or sign papers and talk Parking is just out front on street , luckily we got in and got a spot. I’d stay again :)
Stayed 1 night in Nov 2017

8/10 Good

kim, nsw

Liked: Cleanliness, room comfort
Disliked: Staff & service
close to all facilities
For cheap accommodation it was fine . No staff around but there was a mobile number to ring if you need any help. Free parking on the side of the road. Quiet clean and cozy
Stayed 1 night in Sep 2017

8/10 Good

Martin, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Budget hotel, great location
THe room is newly renovated, nice and clean. Good stay for a budget price.
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't do online reviews. But this place was so bad I am making an exception. Rooms dilapidated, soiled linen, never been dusted. No security, people screaming in adjacent room had to call police after situation escalated. No sign of any staff anywhere
Stayed 1 night in Aug 2017

2/10 Terrible

Lily, Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an awful experience - The towels smelt awful; the carpet had not been vacuumed for some time; no fly screens; the pillows reeked of cigarette smoke; the kettle needed cleaning etc etc