Premium bedding, desk, iron/ironing board, free WiFi
Check availability

Reviews of Greenacre Hotel

3 out of 5
Greenacre Hotel
166 Waterloo Rd, Greenacre, NSW

Reviews

7.2

Good

Rating 10 - Excellent. 85 out of 341 reviews" "
Rating 8 - Good. 120 out of 341 reviews" "
Rating 6 - Okay. 73 out of 341 reviews" "
Rating 4 - Poor. 30 out of 341 reviews" "
Rating 2 - Terrible. 33 out of 341 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was dirt and dust on the floor and the bathroom/shower looked disgusting we were quite disappointed with how the shower looked
Stayed 1 night in Apr 2024

4/10 Poor

Jonathan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The location is convienent. For those who like to party this hotel is for you because it has its own bar downstair. But for those who want peace and quiet then look for another hotel becuase we can't hardly sleep. There's too much noise from people coming in and out the hotel banging the entrace door til 4 in the morning. Talking loudly while walking towards their room. It's like you are staying in a flat with noisy neighbor. In addition, there's too much insect in our room. We even brought back a cockroache in NZ.
Stayed 3 nights in Apr 2024

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit noisy, but that's Greenacre.
Stayed 1 night in Apr 2024

8/10 Good

Darryl

Business traveller
Liked: Staff & service
Disliked: Amenities
Was a good experience for the price didnt helpnthat i didnt know much about sydeny tho the area is full on easstern country people and the area cateers to them not much choose of food around unless yiu like eastern food they had a 2 week feetival going in while i was there parking was a pain there is meant to be parking behind the hotel free for giest but the peolle in the area would take then up hours at a time but iverqll was good for the price but probally wouldnt go back
Stayed 8 nights in Apr 2024

2/10 Terrible

DAHIANA, san juan

Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worse hotel. The carpet and bathroom was full of food and filthy. Toilet cap was with urine and dirt towels behind the doors.
Stayed 3 nights in Mar 2024

2/10 Terrible

Rufus

Stayed 1 night in Mar 2024

10/10 Excellent

Keeraya

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

4/10 Poor

Daniel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilet and shower facility were terrible. Only one working shower, locks on doors not working. Toilets not flushing properly. Place looks rundown. Stained carpets, chipped cups etc. No screens on windows.
Stayed 4 nights in Feb 2024

2/10 Terrible

Kursti

Disliked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Alaa

Stayed 1 night in Jan 2024

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is awesome no frills and comfortable
My fiancé and I had such a comfortable stay here. Not only were the facilities clean and staff welcoming; the bed was super comfortable and room was clean and fresh looking. Shower and toilet were close by and was great. Location is great with so many choices for food drink and shopping. Very multicultural I love it!
Stayed 1 night in Jan 2024

4/10 Poor

Oliver

Disliked: Cleanliness, property conditions & facilities
Turns out the hotel doesn't do food. My pillow was wet and the room smelt the showers needed to be cleaned properly.
Stayed 3 nights in Jan 2024

6/10 Okay

Catherine

Stayed 1 night in Jan 2024

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service
Okay
Stayed 2 nights in Jan 2024

8/10 Good

Dee Jay

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Its a good location for, its just very noisy at night because of cars and bike.
Stayed 2 nights in Dec 2023

8/10 Good

Cuong

Stayed 1 night in Dec 2023

10/10 Excellent

Faiyaz Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Michelle

Stayed 1 night in Dec 2023

4/10 Poor

Robert

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Eva

Stayed 2 nights in Nov 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Mohd Noor Azam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything's good enough
Stayed 2 nights in Nov 2023

6/10 Okay

carlos fabián

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Lauao

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The king size bed was very comfy. Bathroom, shower and old hanging shower curtain made taking showers a dread. Aircon above single bed leaked onto the bed so we didnt use it !!! Theres more these are the worst bits...
Stayed 3 nights in Nov 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled by myself and had single room with shared bathroom and stayed two nights. Both were very clean and comfortable. Like most hotels there were stairs but usually someone was around to help me with my bag and walker. Missed having a bistro in hotel but plenty of cafes around property - a very busy nightlife outside but didn’t worry me or keep me awake as I was very tired from travelling. Bar staff and housekeeper were very kind and helpful.
Stayed 2 nights in Nov 2023

10/10 Excellent

jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly on arrival and my us feel very welcome especially with special needs. Fridge had some treats and the room was clean and tv worked no problems.
Stayed 1 night in Nov 2023

4/10 Poor

abdul raoof

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
toilets are common and not so clean, hot water jar is very dirty even when i switch it with other is the same condition. noisy area limited facilities
Stayed 2 nights in Nov 2023

4/10 Poor

David

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathrooms filthy
Stayed 1 night in Oct 2023

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent budget accomodation
Excellent budget accomodation; bed was super comfortable and so was the pillows and room. This hotel is perfect for a base to explore Sydney and surrounds and the bathroom outside of the room didn't really bother me at all as it was clean and well maintained. I will most def stay here again. It was quiet as well inside the room pub noise for a sat night wasn't bad at all
Stayed 1 night in Oct 2023

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a good stay they spoke with respect they were helpful
Stayed 3 nights in Oct 2023

10/10 Excellent

Kikkoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient
Stayed 1 night in Oct 2023
Response from Greenacre on 3 Oct,2023
Hi Kikkoo,Thank you so much for the great review, we really do appreciate it.Hope to welcome you again soon.Kind regards,Greenacre.

10/10 Excellent

Pauliasi

Disliked: Amenities
Good
Stayed 1 night in Sep 2023
Response from Greenacre on 3 Oct,2023
Hi Pauliasi,Thank you so much for the great review, we really do appreciate it.Hope to welcome you again soon.Kind regards,Greenacre.

4/10 Poor

Junho

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Greenacre on 3 Oct,2023
Hi Junho,Thank you so much for the great review, we really do appreciate it.Hope to welcome you again soon.Kind regards,Greenacre.

2/10 Terrible

Javier

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
I was really disappointed, the bedroom smelled of a mix of humidity and cigarettes, I booked 5 nights but only stayed 1 because I didn't feel comfortable. I contacted Hotels.com to cancel the booking, they told me not to worry, and that they would contact the hotel, but they couldn't. I also tried to contact them by phone as I was in a seminar and had no answer. In the end I stayed somewhere else and ended up losing my money. would not recommend it.
Stayed 5 nights in Sep 2023
Response from Greenacre on 3 Oct,2023
Sorry to hear that Javier. Wish you could have spoken to us and we could have sorted something out.

4/10 Poor

Jackson

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff were rude and did nothing while making me wait over 30 minutes to check in
Stayed 1 night in Sep 2023
Response from Greenacre on 13 Sept,2023
Hi Jackson,Sorry to hear about your unpleasant experience. Unfortunately the Manager went down to the cellar to change a keg just as you arrived at the check in counter. Lucky it only took 11 minutes to check you in instead of the 30 you stated. I can understand how the shared bathrooms can be confusing to understand. Hope to welcome you again soon.Kind regards,Greenacre.

8/10 Good

Jeevadaramu

Liked: Staff & service, amenities, property conditions & facilities
very central to the city. worth stying
Stayed 1 night in Sep 2023
Response from Greenacre on 13 Sept,2023
Thank you for your review, we do appreciate it

6/10 Okay

James

Liked: Cleanliness, staff & service
Was fine to sleep at, but the carpark was totally dark
Response from Greenacre on 13 Sept,2023
Thank you for your review, we do appreciate it.

8/10 Good

Yunkyung

Stayed 1 night in Aug 2023
Response from Greenacre on 13 Sept,2023
Thank you for your review, we do appreciate it.

4/10 Poor

Scott

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room was tidy. Exhaust fan in room was extremely loud, as was another room nearby. The self closing door hinge had fallen off the back of my door and was hanging by the mount above the door. Hotel downstairs has no food, so it's drinks and TAB only.
Stayed 6 nights in Jul 2023
Response from Greenacre on 12 Aug,2023
Hi Scott.Thanks for the great review, we really appreciate it. Hope to welcome you again soon.Kind regards,Greenacre.

8/10 Good

Jennie

Business traveller
Liked: Staff & service, property conditions & facilities
Really friendly staff, easy to access, free parking.
Stayed 4 nights in Jun 2023
Response from Greenacre on 12 Aug,2023
Hi Jennie,.Thanks for the great review, we really appreciate it. Hope to welcome you again soon.Kind regards,Greenacre.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff and the most comfortable beds I have ever slept in and cheap!
Stayed 1 night in May 2023

10/10 Excellent

Junroe

Stayed 1 night in May 2023

8/10 Good

Derrick

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy all hours of the night
Stayed 1 night in May 2023

10/10 Excellent

David

Stayed 1 night in Mar 2023

6/10 Okay

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms were fine. Shared bathroom was not good. Toilet door had broken lock. One was blocked. Other was dirty.
Stayed 1 night in May 2023

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was spacious and clean Shared bathroom is very old and not very nice at all, dirty towels on the floor and no soap No milk in the room Plenty of parking and lots of good places nearby to eat
Stayed 1 night in Apr 2023

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2023

8/10 Good

Andre

Liked: Staff & service, amenities
Good tv, iron available, very friendly staff. Muslim neighbourhood, bad view, carpet smelled like vomit.
Stayed 7 nights in Apr 2023

2/10 Terrible

Manoj Kumar

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing, couldn’t sleep well for three days due to noise generated from cars, staff entered in my room without telling me and just opened window. No daily room service and when I asked rude response. Pathetic place…
Stayed 3 nights in Mar 2023