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Reviews of Veriu Randwick

4.5 out of 5
Veriu Randwick
65-71 Belmore Road, Randwick, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 116 out of 312 reviews" "
Rating 8 - Good. 132 out of 312 reviews" "
Rating 6 - Okay. 36 out of 312 reviews" "
Rating 4 - Poor. 20 out of 312 reviews" "
Rating 2 - Terrible. 8 out of 312 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Stayed 14 nights in Jan 2024
Response from Veriu Randwick on 21 Mar,2024
Hi Rachel, we are glad you had a great stay. We hope to see you again soon.Best wishes

10/10 Excellent

Philip

Liked: Cleanliness
Response from Veriu Randwick on 17 Jan,2024
Hi Philip, We are glad you enjoy your stay. We hope to see you again soon.Best wishes, Veriu Randwick

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, room comfort
Good
Very nice place, clean. Close to transport links, places to eat etc.
Stayed 10 nights in Nov 2023
Response from Veriu Randwick on 11 Dec,2023
Hi Trevor,We are glad to hear you enjoyed your stay at Veriu Randwick. We hope to see you again soon.Best wishes,Veriu Randwick

2/10 Terrible

Kara

Business traveller
Disliked: Room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Francis

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The unit was lovely and had full kitchen and a washing machine. Close to shopping and light rail.Worst thing was paid onsite parking..very expensive and entry and exit so narrow almost impossible to use without damage to car. Parking spaces very small also.
Stayed 3 nights in Sep 2023
Response from Veriu Randwick on 24 Oct,2023
Hi Francis, Thanks so much for staying with us and sharing your review of Veriu Randwick. We are very happy that our accommodation was to your liking and the location enjoyable. We appreciate your comments regards parking and we do all we can to provide assistance with parking to those who need it. Thank you again for staying and for your comments. Best wishes from the Veriu Randwick Team

2/10 Terrible

Stuart

Business traveller
Disliked: Room comfort
Pigeons cooing all night, no barrier to lights coming from the hallway. Overall a restlessness night sleep. Pigeon poop all over the outdoor areas - gross.
Stayed 3 nights in Sep 2023
Response from Veriu Randwick on 3 Oct,2023
Hi Stuart,3 / 3Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the pigeons and hallway lights. We'll address these issues promptly to ensure a more comfortable stay for you in the future. Best regards,Veriu Randwick

8/10 Good

Kristal

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Overall good stay. Close to tram and bus. Supermarket and restaurants near by
Stayed 5 nights in Sep 2023
Response from Veriu Randwick on 22 Sept,2023
Hi Kristal, We are glad you enjoyed your stay at Veriu Randwick.We hope to see you again soon.Kind regards,Veriu Randwick

6/10 Okay

Julie

Business traveller
Liked: Cleanliness
I found it very difficult to get a park long enough to check in and parking was difficult. Thankfully a very helpful staff member forewarned me that parking was only 1.9m before I came and so I brought the right vehicle. I found it difficult to work out the entry to reception the first time. The balcony door was broken and couldn’t be locked on my room so I worried about security when I was away. The rooms were clean and restocked, (tea etc) and room very comfortable. The location was walking distance to racecourse for function which was helpful.
Response from Veriu Randwick on 14 Sept,2023
Thank you for your feedback. We apologize for the parking challenges and the issue with the balcony door. We're glad our staff could assist you, and it's great to hear you found the room comfortable and the location convenient for your event. We'll address the maintenance concerns promptly to improve your experience next time.

10/10 Excellent

Alma

Stayed 4 nights in Aug 2023
Response from Veriu Randwick on 22 Sept,2023
Hi Alma, We hope you enjoyed for stayed and we hope to see you again soon.Best wishes,Veriu Randwick

10/10 Excellent

Jeremy

Stayed 1 night in Aug 2023
Response from Team Veriu Randwick on 9 Aug,2023
Hi Jerermy, Thanks so much for leaving your review - we are really happy that you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 Excellent

Kanjana

Stayed 7 nights in Jul 2023
Response from Veriu Randwick on 13 Jul,2023
Thank you for staying with us.We hope you enjoy your stay and we hope to see you again in the future.Best wishes,Veriu Randwick

6/10 Okay

Morgan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We found the customer service, particularly of management to be very poor. Be advised that while it says ‘pay at property’, they will charge your card in full (not a hold) 3 days prior. We challenged this as we had intended to pay on another card at check in. We were refunded but it took a lot of follow up and were not refunded the service fee. We also had to cancel our last night with several days notice. We could not get a response from management about this for 2 days and when we finally did, they wanted to charge us more for the reduced nights despite appropriate notice being given. They also lied about trying to contact us and that my husband had agreed to pay more for less nights. This was all very stressful as we were staying with them while I was hospitalised and they had no empathy for this. While we had a great experience with Nathan on the weekend and the accomodation itself was perfect, we certainly left feeling very disappointed in the experience overall.
Stayed 5 nights in Jul 2023
Response from Veriu Randwick on 13 Jul,2023
We apologize for any inconvenience you experienced during your stay. We always strive to accommodate our guests to the best of our ability. We understand that there were issues with the payment process and the refund, and we apologize for any confusion caused. We appreciate your feedback regarding the lack of timely communication and empathy from our management team. We take these matters seriously and will address them internally to improve our services. We're glad to hear that you had a positive experience with Nathan and enjoyed the accommodation itself. We apologize for falling short of your expectations and hope to have the opportunity to provide you with a better experience in the future.Best wishes,Veriu Randwick

8/10 Good

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable appartment
Stayed 1 night in Jun 2023
Response from Veriu Randwick on 4 Jul,2023
Hi Natalie,Thank your staying with us.We hope to see you again soon.Best wishes,Veriu Randwick Team

6/10 Okay

Anne

Liked: Amenities
Stayed 3 nights in Jun 2023
Response from Veriu Randwick on 4 Jul,2023
Hi Anne, Thank you for staying with us.We hope to see you again soon.Best wishes,Veriu Randwick Team

10/10 Excellent

Li Ming

Travelled with family
Liked: Cleanliness, room comfort
Cooking Facilities
The cooking facilities are adequate but can be further improved though
Stayed 10 nights in May 2023
Response from Veriu Randwick on 23 May,2023
Hi Li Ming, Thank you for your honest review.We appreciate you taking the time to share your experience and we will take into consideration your suggestion about the cooking facilities.We hope to see you again soon.Warm regards,

10/10 Excellent

dorothy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The accommodation was excellent
Stayed 4 nights in Apr 2023
Response from Veriu Randwick on 2 May,2023
Hi Dorothy,We are glad you enjoy your stay at Veriu Randwick.We hope to see you again soon.Best wishes

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
As a single female traveller I felt very safe staying here. Well positioned for easy travelling into Sydney by Tram or bus. Room was well equipped and very clean. Nearby food shops and plenty of great places to grab a coffee.
Stayed 19 nights in Mar 2023
Response from Veriu Randwick on 3 Apr,2023
Hi Caroline,We appreciate you taking the time to share your experience staying with us at Veriu Randwick. We are glad you found it a comfortable and clean place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to Veriu Randwick in the future. Best wishes,Veriu Randwick Team

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, property conditions & facilities
Local to where we live for families to come from overseas to stay
Stayed 17 nights in Mar 2023
Response from JOJO on 3 Apr,2023
HI Dave,Thank you for your recent visit to Veriu Randwick. We are glad your experience was positive and look forward to welcoming you back to the hotel. We appreciate you taking the time to share your review.Best wishes from all at Veriu Randwick.

6/10 Okay

Cherie

Stayed 2 nights in Mar 2023
Response from JOJO on 3 Apr,2023
HI Cherie,We are glad your experience was positive and look forward to welcoming you back to Veriu Randwick in the future. We appreciate you taking the time to share your review.Best wishes from all at Veriu Randwick.

10/10 Excellent

margaret

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. The room was clean, excellent condition with comfy bed. Everything you need within a block radius and the communication was excellent
Stayed 2 nights in Mar 2023
Response from Veriu Randwick on 7 Mar,2023
Hi Margaret,We are glad your experience at Veriu Randwick was positive and look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 8 nights in Feb 2023
Response from Veriu Randwick on 21 Feb,2023
We are glad your experience at Veriu Randwick was positive and look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience. We look forward to seeing you on your next stay.

8/10 Good

Nida

Travelled with family and small children
Liked: Cleanliness
Cl is sr to public transport ,groceries & restaurants
Stayed 5 nights in Jan 2023
Response from Veriu Randwick on 10 Feb,2023
Thank you Nida for this helpful review.We look forward to welcoming you back in the near future!

8/10 Good

Viv

Liked: Amenities, property conditions & facilities
Location to the SCG was good. Reception was friendly. Car parking was easy. There is a need for a fluorescent strip on the step between room and balcony as it is hard to see (a potential health hazard).
Response from Veriu Randwick on 14 Jan,2023
Hi Viv,Thank you so much for taking the time to leave us this review. We are delighted to have you as our guest and appreciate your insightful feedback. We look forward to welcoming you back in the near future.

2/10 Terrible

Martin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Very ordinary.
Response from Veriu Randwick on 16 Dec,2022
Hi Martin,We are disappointed that your stay was not up to our usual high standards. We do hope we are able to welcome you back in the near future.

10/10 Excellent

Christine

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Loved staying here! Lovely apartment, with own cooking facilities & laundry. Makes you feel more at home.
Stayed 3 nights in Oct 2022
Response from Veriu Randwick on 20 Oct,2022
Thank you so much for taking the time to leave us this lovely review.We look forward to welcoming you back in the near future.

6/10 Okay

Russell

Travelled with partner
Great location. Close to public transport and shops. The room was pretty ordinary. Leaking water in bathroom. Bed sheets didn’t fit well. Not enough pillows. Glasses smeared and didn’t look clean. Dirty face washer under sink. Didn’t smell fresh. Bit disappointed for the money paid.
Stayed 3 nights in Sep 2022
Response from Veriu Randwick on 7 Oct,2022
Thank you for taking the time to leave us this honest and helpful review. We have passed all your feedback onto top level management, and we hope to welcome you back in the near future.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked the central location, ideal for busses and Light Rail system into the city. Easy walk to Centennial park. One or two plumbing problems, which were booked for repair, otherwise would have been 5 stars. All staff were brilliant.
Stayed 7 nights in Aug 2022
Response from Veriu Randwick on 7 Oct,2022
Thank you for taking the time to leave us this honest and helpful review. We have passed all your feedback onto top level management, and we hope to welcome you back in the near future.

4/10 Poor

Nathan

Business traveller, Travelled with partner
I am quite disappointed overall! The hot water in our room ran out on the first shower! It was only like a 10 min shower! The kicker is they don’t even give you a proper doona, just sheets and a blanket! The TVs are outdated With only free to air options. Overall 2/10
Stayed 2 nights in Sep 2022
Response from Veriu Randwick on 7 Oct,2022
Thank you for taking the time to leave us this honest and helpful review. We have passed all your feedback onto top level management, and we hope to welcome you back in the near future.

2/10 Terrible

Keen Yoong

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The house keeping is terrible , we booked 2 studios , there are cockroaches, washing machine not working, clogs , hinges are rusty, we expected more for a service apartment , this is a total disgrace. It definitely not a 4 stars.
Stayed 6 nights in Aug 2022
Response from Veriu Randwick on 7 Oct,2022
Thank you for taking the time to leave us this honest and helpful review. We have passed all your feedback onto top level management, and we hope to welcome you back in the near future.

4/10 Poor

Mary

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location was overshadowed by poor service and delapidated fixtures. The shower leaked, many doors were difficult to open, the lighting was poorly fixed or unsafely plugged in. A family booking for two rooms was provided on 2 different floors with no flexibility to change rooms to the same floor. Parking was very narrow and expensive, and the elevators barely wide enough to fit a pram or wheelchair. Next time we’ll stay somewhere else.
Stayed 3 nights in Aug 2022
Response from Veriu Randwick on 7 Oct,2022
Thank you for taking the time to leave us this honest and helpful review. We have passed all your feedback onto top level management, and we hope to welcome you back in the near future.

10/10 Excellent

David

Liked: Amenities, property conditions & facilities
Walk to the light rail and then a few minutes to the SCG
Stayed 1 night in Jul 2022

6/10 Okay

Cara

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
easy access and great suburb- everything in walking distance.
Stayed 3 nights in Jul 2022

4/10 Poor

Nick

Disliked: Amenities, property conditions & facilities
I expected a clean modern mini-apartment delivered in the usual professional manner. I was keen to add a car space to my booking. I phoned for much of the afternoon, including to the chain's central number, but this property could not be contacted, and did not return the call, so I had to park on the street, a long distance from the property. The doors to the room do not automatically lock on the way out. Returning to my room in the middle of the night, there was a problem with the property's front door, and they had hired a very nice young man to stand in the foyer and point people to a way they could enter around the corner. He was there on a long, all night shift, and had no toilet he could use. I had to let him come and use mine! We got the wrong door, which was obviously unlocked because of the earlier problem, and accidentally walked in on someone who had left their door open. I think a lot of people mistakenly leave their door open in this way, which unsafe. The bathroom was too pokey to get around. There was no milk for tea and coffee, and various design flaws.The bedding was comfortable, at least, but enough basic, easily avoidable flaws to make this place disappointing compared to what it advertises.
Stayed 1 night in May 2022
Response from Nathan Stewart - Hotel Manager Veriu Randwick on 31 May,2022
Hey Nick, Thanks for taking the time to leave a review. This is clearly an experience that we need to learn from and have since started making Improvements from. particularly around communication, with our guests and those who assist us with outside contract work like security guard's. The front door issue was quickly resolved the next day and we have shared this review with our housekeeping to show the importance of consistency in their in-room par levels. We hope maybe one day again in the future, you might consider Veriu again, as our teams do work hard each day to deliver a clean and consistent product to all our guests. Regards, Nathan Stewart Hotel Manager Veriu Randwick

10/10 Excellent

Simone

Very handy to shops, staff lovely.
Stayed 1 night in Apr 2022
Response from Veriu Randwick Team on 7 May,2022
Thank you for your lovely review. We hope to welcome you back in the near future!

8/10 Good

Ianthe

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The property is excellently located.and 2 or 3 years ago would have been lovely to stay in. Unfortunately it hasnt been cleaned properly in that whole time- the carpet and furniture are stained and grimy, and pigeons have taken residence on the balconies making it impossible to open the windows. There are no curtains on the windows which is just odd. Washing machine and dishwasher sound like a jet plane taking off. Overall would be much better if they just gave the place a proper clean!!
Stayed 4 nights in Apr 2022
Response from Veriu Randwick Team on 7 May,2022
Thank you for your valuable review. We hope to welcome you back in the near future!

4/10 Poor

Bhavika

Stayed 11 nights in Mar 2022
Response from Veriu Randwick Team on 7 May,2022
Thank you for your honest review. We hope to welcome you back in the near future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property had all you could possibly require available in the room. Location was extremely convenient. Multiple messages were received to outline procedures to check in check out.
Stayed 2 nights in Apr 2022
Response from Veriu Randwick Team on 10 Apr,2022
Hi John. Thank you so much for leaving us this lovely review. We look forward to welcoming you back to Veriu Randwick in the near future :)

8/10 Good

colin

Liked: Cleanliness
Quiet position.
Stayed 6 nights in Mar 2022
Response from Veriu Randwick Team on 23 Mar,2022
Hi Colin, Thank you for taking the time to leave us a review. We hope to welcome you back in the future.

4/10 Poor

Catherine

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
the property is in a good position, the only thing wrong was room was not cleaned very well and a sour smell about it.
Stayed 2 nights in Feb 2022
Response from Veriu Randwick Team on 4 Mar,2022
Hi Catherine, Thank you so much for taking the time to write us this honest and valuable feedback. We are very disappointed to hear that your stay was not up to our usual standards, and have passed on your review to top-level management. We hope to welcome you back sometime in the future.

10/10 Excellent

Valerie

Stayed 6 nights in Feb 2022

10/10 Excellent

Verified traveller

Stayed 6 nights in May 2021

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2021
Response from Bella on 15 May,2021
Dear Suzanne, Thank you for your feedback. We are delighted to hear you enjoyed your stay. Look forward welcoming you back in near future. Regards, Veriu Randwick team

10/10 Excellent

Ben

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2021
Response from Sean on 27 Apr,2021
Dear Ben, Thank you so much for your great feedback, I am so happy to find that you did enjoy your stay at Veriu Randwick. Our team look forward to welcoming you again in near future. Best regards, Sean Shan

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room itself was fine, parking was an issue. Kept getting calls to move our car as a tradesman couldn’t get into his van parked next to us. Very very small spaces. Also balcony was covered in pigeon poo
Stayed 1 night in Apr 2021
Response from Sean on 26 Apr,2021
Dear Guest, Thank you for staying with us, and do appreciate your feedback that our room meet your expectation. In regards to car parking, please accept my apology for any inconvenience that caused. We do understand our condition of car parking, and do everything we can help out our guests. Best regards, Sean Shan

8/10 Good

Bruno

Business traveller
Liked: Cleanliness, room comfort
CENTRAL STUDIO
Very central location. Studio was a bit tight but worked well nevertheless. Will stay again
Stayed 7 nights in Apr 2021
Response from Sean on 14 Apr,2021
Dear Bruno, Thank you so much for your feedback, and great to hear that you did enjoy your stay at Veriu Randwick. Our team look forward to welcoming you again in near future. Best regards, Sean Shan

8/10 Good

voula

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2021
Response from Sean on 14 Apr,2021
Dear Voula, Thank you for your feedback. Our team look forward to welcoming you again in near future. Best regards, Sean Shan

10/10 Excellent

Peter, Shoalhaven

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
COVID safe was very evident down to even all glasses, cutlery, coffee cups and plates all kept in dishwasher which was still warm from running with COVID safe sticker sealing it. Very impressed.
Stayed 2 nights in Jan 2021
Response from Sean on 25 Jan,2021
Hi Peter, Thank you for your feedback. We glad you enjoyed your stay and found our Health First commitment important. Again, do appreciate for sharing all your very positive review. Regards, Sean Shan

8/10 Good

Man Wai

Liked: Cleanliness, room comfort
Stayed 13 nights in Mar 2020
Response from IndreL on 6 Apr,2020
Thank you for your feedback. Hope to seeing you next time. Regards, Veriu Randwick Team

10/10 Excellent

Alison

Stayed 3 nights in Mar 2020
Response from Indre L on 2 May,2020
Thank you for your feedback. Looking forward to welcoming you again. Regards, Veriu Randwick Team

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, room comfort
More then amazing !!!
Couldn't ask for a better place to stay :) The Veriu Randwick was our home away from home for full 10 days. The room we got was everything we needed & more. The staff were all super nice & helpful. Location was great, right near UNSW & all transportation to everywhere. We will stay there again if & when coming back.
Stayed 1 night in Mar 2020
Response from Sean on 22 Mar,2020
Dear Iris, Thank you so much to have your feedback, I am so glad that you had great time with us. Our team look forward to welcoming you again in near future. Best regards, Sean Shan Duty Manager