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Reviews of Villawood Hotel

3 out of 5
Villawood Hotel
924 Woodville Rd, Villawood, NSW

Reviews

7.0

Good

Rating 10 - Excellent. 41 out of 171 reviews" "
Rating 8 - Good. 54 out of 171 reviews" "
Rating 6 - Okay. 37 out of 171 reviews" "
Rating 4 - Poor. 20 out of 171 reviews" "
Rating 2 - Terrible. 19 out of 171 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Harjot

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was old and there was no elevators to carry my luggage to the first floor. Plus I was not told that this property had a common restroom and bathroom shared with all other guests at the property. I had to pick up my heavy luggage to the 1st floor and there was no restroom in my room. If I knew it I would have not booked my room here
Stayed 1 night in Mar 2024

8/10 Good

Nathan

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 3 nights in Feb 2024

2/10 Terrible

Ved

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Process is not ok
Stayed 1 night in Feb 2024

4/10 Poor

Campbell

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First off, the good: the lady who checked me in was extremely friendly and helped find some dining in the area. Very happy with the customer service. The AC in the room was also amazing as I was there on two 40deg Sydney days. It is also close to the train station. However, the room was horrible. I paid extra for an ensuite. There was what appeared to be dried blood on the toilet seat. There was no door handle on the inside of the shower sliding door. Someone else’s soap bar was left over at the bottom of the shower. My sheets had dried blood on them. The bed was so uncomfortable, the springs were painful. The room was extremely dirty in general. I booked for 4 nights, slept there on the first night, found another place to stay on the second night and checked out that morning and got a different hotel. Thankfully I was refunded for the 2 nights I didn’t use. I also took photos of all of this should they wish to see. If the rooms were cleaned properly then it would be a very good value-for-money hotel. It’s right on top of a pub that is open late which is always a benefit. It has great potential but failed to deliver.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Khaliqyar

Stayed 3 nights in Jan 2024

6/10 Okay

YOSHINO

Stayed 3 nights in Dec 2023

10/10 Excellent

Malia Maketalena T

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Fogaupolu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Brandon

Stayed 1 night in Dec 2023

8/10 Good

Mick

Travelled with family
Liked: Cleanliness, staff & service, amenities
Booking accommodation through a third party confused the hotel's understanding of the guest's required needs. The manager did a great job rearranging and meeting some of the requested needs. The heavy room doors closing in the hallway did affect how we slept.
Stayed 1 night in Dec 2023

6/10 Okay

Auker

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I don’t like any thing only the condition
Stayed 1 night in Dec 2023

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
The King room was great with a big bathroom
Stayed 2 nights in Nov 2023

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only objection is no wheelchair access, no left, making hard to carry bags up and down stairs.
Stayed 4 nights in Nov 2023

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and accommodation were very good. Excellent for what I needed in a hotel this time but couldn’t see it being a regular place to stay unless it was a stopover between shifts etc…
Stayed 3 nights in Nov 2023

2/10 Terrible

Nicholas

Travelled with group
Disliked: Amenities, property conditions & facilities
Nothing
Stayed 1 night in Nov 2023

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
I have to say i found it rather enjoying, Appart from the shared bathroom at the end of the corridore i found it a reather relaxing quiet place to stay..
Stayed 2 nights in Oct 2023

4/10 Poor

George

Liked: Staff & service
Disliked: Cleanliness
Brandon was great but the bathroom was dirty and the room had stained carpet and mouldy blinds
Stayed 1 night in Oct 2023

4/10 Poor

Sara

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy at night by other guests. The shared toilets were terrible. Sticky floors and clogged toilets, it looked like they hadn't been cleaned in a while. The staff were very friendly and helpful.
Stayed 4 nights in Sep 2023
Response from John Nguyen on 12 Sept,2023
Hey Sara,Thank you for sharing your observations regarding your recent stay. We've taken note of your comments about the noise and the state of shared facilities, and we'll use this feedback to make necessary improvements. It's great to hear that you found our staff to be friendly and helpful, and we hope to welcome you back for an even better experience in the future.Kind Regards,John NguyenVillawood Hotel

8/10 Good

Trent

Stayed 1 night in Jul 2023
Response from John Nguyen on 12 Sept,2023
Hey Trent,Thanks for the 4 stars :) Kind Regards,Villawood Hotel

2/10 Terrible

George

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely worst place to ever go couldn’t stay the night it was that bad waste of money
Stayed 1 night in Jul 2023

6/10 Okay

Tara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Villawood Hotel Management Team on 12 Sept,2023
Hi Tara,Thank you for the review! Kind RegardsVillawood Hotel

4/10 Poor

Adam

Liked: Staff & service
Disliked: Cleanliness
Not worth the money
Stayed 1 night in May 2023

8/10 Good

Christine

Stayed 1 night in Apr 2023

2/10 Terrible

Tajinder

Stayed 1 night in Mar 2023

8/10 Good

Brittney

Stayed 1 night in Feb 2023
Response from Villawood Hotel Team on 23 Mar,2023
Hi Brittney,Thanks for taking the time to provide us with your feedback! Hope you choose to stay with us again

10/10 Excellent

Ilaisaane Tupou

Stayed 2 nights in Feb 2023
Response from From the Team at Villawood Hotel on 15 Mar,2023
Hi Ilaisaane,Thanks for the great review, we hope to see you again soon.

8/10 Good

Alexi

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from From the Team at Villawood Hotel on 15 Mar,2023
Hi Alexi,Thank you for taking the time to review our hotel. Your efforts are much appreciated, come stay again soon.

2/10 Terrible

Shanil

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend this place.

10/10 Excellent

Daniel

8/10 Good

MIRIA

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Margaret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasant stay. I did not use any amenities so can’t comment. Location and facilities were what I expected for my budget. Staff were excellent.
Stayed 1 night in Nov 2022

8/10 Good

Abdufattah

Travelled with group
Pleasantly surprised, friendly staff. Shared toilets not ideal
Stayed 2 nights in Nov 2022

8/10 Good

Rob

Stayed 1 night in Oct 2022

10/10 Excellent

Noni

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Was pleasently clean however area was not desirable and a little noisey
Stayed 1 night in Oct 2022

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and very friendly staff. Will definately stay there again if needed.
Stayed 2 nights in Sep 2022

10/10 Excellent

Osaiasi

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jul 2022

4/10 Poor

Sarahjane

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve stayed here nearly weekly for many years but never again. The toilets had toilet paper everywhere, the floor in my room was dirty, the sheets had black marks all over it. I rang to complain as people were noisy until 1am and nothing was done. Noisy people having arguments late until the night and doors slamming has happened three stays in a row. Why would I stay somewhere where I get a terrible nights sleep.
Stayed 2 nights in Jul 2022

2/10 Terrible

Harjinder

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are not clean properly and toilet and bathroom very dirty not recommended
Stayed 1 night in Jun 2022
Response from Villawood Hotel on 20 Jun,2022
Hi Harjinder, We value your feedback on your recent stay. Please contact us at the hotel if you would like to discuss on 9724 4231. Regards, Villawood Hotel Team

8/10 Good

Osaiasi

Stayed 1 night in May 2022

8/10 Good

Shae

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pretty good stay, however alarms kept going off around 4am-7am and there were empty alcohol bottles left under the sink and empty soft drink bottles
Stayed 1 night in Apr 2022

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 2 nights in Mar 2022
Response from kristy on 4 Apr,2022
Hi Leigh, Thankyou for your 5 star review ! See you again soon !

8/10 Good

Jaymie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022
Response from kristy on 4 Apr,2022
Hi Jaymie , We are glad you enjoyed your stay ! See you again soon.

6/10 Okay

Rena

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The room was tidy and the linen was fresh. Soap and shampoo were readily available. Nice space to hang clothes
Stayed 2 nights in Mar 2022
Response from Kristy on 4 Apr,2022
Hi Rena, We are glad to hear you had a positive experience at the hotel. See you again soon !

10/10 Excellent

Sarahjane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and safe
Stayed 1 night in Mar 2022
Response from Kristy on 29 Mar,2022
Hi Sara, Thankyou for your positive review ! See you again soon. From the Villawood hotel team.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

2/10 Terrible

Mohsin

Stayed 1 night in Mar 2022
Response from Kristy on 9 Mar,2022
Hi Mohsin, As you did not check in for your booking with us we would like to know how we could further assist you. Can you please contact the hotel direct to discuss your review 02 9724 4231. Kind Regards, Villawood Hotel Management

2/10 Terrible

mazen

Stayed 1 night in Feb 2022

8/10 Good

Mohamed

Travelled with group
Liked: Cleanliness, staff & service, amenities
The place nice and the staff very friendly
Stayed 4 nights in Dec 2021