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Reviews of Phoenix Pavilion Hot Spring Hotel

3 out of 5
Phoenix Pavilion Hot Spring Hotel
1 Tianzhu Lane, Wenquan Road, Beitou District, Taipei

Reviews

8.0

Very good

Rating 10 - Excellent. 163 out of 698 reviews" "
Rating 8 - Good. 365 out of 698 reviews" "
Rating 6 - Okay. 140 out of 698 reviews" "
Rating 4 - Poor. 23 out of 698 reviews" "
Rating 2 - Terrible. 7 out of 698 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Yen Fang, Staten Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is safe and walkable for dining and close to MRT train station....
Stayed 3 nights in Nov 2023

4/10 Poor

Julie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced Stay
We stayed in their premier room at a higher than usual rate as compared with other hotels nearby. It was disappointing because of the room was dusty and didn’t come with heat air conditioning. Hopefully their management will improve the room condition if they want to continue charging at premium price.
Stayed 1 night in Nov 2023

10/10 Excellent

Chee Fai

Stayed 1 night in Apr 2023

10/10 Excellent

Genie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
private hot spring n cozy room
Stayed 3 nights in Feb 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Overall ok
There’s no lift and very tiring to climb up and down. The room needs to be sound proof as the door is very thin and some hotel guests are very noisy at night. However, the driver of the free shuttle is very friendly and helpful and the receptionist is also very nice.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Great but no lift
Service is very good as the staff is very friendly and helpful. However, there’s no lift and it’s tiring to climb all the way up to the 3rd floor. The beds are one the hardest that I have ever slept on.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Wai Kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staffs. Good breakfirst. And each room have bathroom for family SPA
Stayed 2 nights in Dec 2019

10/10 Excellent

Lan, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit old style but comfy enough to stay. Big and nice spring spa tub outside made my trip special.
Stayed 1 night in Nov 2019

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot springs hotel
The hotel is up on a small hill among many other hot springs hotels. We have a room with a hot springs tub that white sulfur hot springs comes directly in. The people there were super nice. You call them when you get off the MRT station and they will send a car to pick you up. There is a bus stop by the hotel but is a small shuttle bus, don’t bring luggage onto the bus , there is no room for luggage. One can walk down to Beitou city centre about 10-15 minutes. Breakfast is included and it’s the Taiwanese style breakfast, no beacon nor sausages.
Stayed 5 nights in Nov 2019

10/10 Excellent

ShawnWong, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and unique. Very traditional Taiwanese feel stay. It feels like we are staying at our relative house than hotel. All staff take care of our families and friends like our relatives. I am truly impressed and touch by their effort and kindness. Will like to take this opportunity to thanks them and tell them I will definitely stay with them again.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff is very helpful and nice. The breakfast is homemade style. However the dish is a little bit salty. If the hotel can provided more vegetables,it would be nice!
Stayed 2 nights in May 2019

6/10 Okay

Shu

Disliked: Amenities
Bathing with hot spring water everyday. Bed a bit flimsy. No elevator/lift and spiral stair a bit danger.
Stayed 2 nights in Apr 2019

10/10 Excellent

Amelie

Liked: Cleanliness, staff & service, property conditions & facilities
2 bedrooms suite with private outdoor bath
We traveled as a family with 2 teens and booked the family suite as it had 2 bedrooms. It met our expectations. The outdoor private bath was a lovely feature. There is also an indoor tub in the bathroom but sounds carry from the hotel’s bath next door. The living room is a tatami, it would have been nice to have options to comfortably sit together. Wifi was okay. Breakfast buffet is Taiwanese style and The hotel is uphill and difficult to find the first time. We used the free shuttle feature a few times which was a nice feature. Beitou is a really nice area and worth visiting.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

nana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly. my parents flight need them to depart at 3:30am, the hotel gladly pack thier breakfast for them which is so sweet. They offered service to send you to beitou town as well. Highly recommended !
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle to MRT between 9-10, friendly staff, comfy bed, convenient store (walking distance 5 mins), simple breakfast. No lift and strong sulfur smell.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Jane, BangkoK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too late checking in at 5pm because there's nothing much at Beitou but staff let us checked in at 4.00pm. We stayed in private onsen.The room is clean and spacious. Simple breakfast porridge. You can call the hotel to pick you up at the Mrt station but the staff can't speak english so it's a bit difficult to communicate. Overall, nice to try for a stay.
Stayed 1 night in Feb 2019

10/10 Excellent

Wong, Johor

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
very good services, enjoyed the stay!
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Location is good. Near train station at new beitou. They provide transport to and fro the nearby station which is good. Breakfast is nice too, just that the sitting area is too small to cater to all the guests. However the in built hot spring bathtub in the room is rather disappointing.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Staff is nice n helpful. However there is no lift. We stayed at 3rd floor and my mother in law who has problem with her kneecap had great difficulties climbing the stairs. She was totally out of breathe when she reached her room. Not suitable for old folks.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private open area hot spring tub!
Accurate pictures. You do have your own private open area hot spring tub attached to your room! Situated in the hilly Beitou hot springs area, each room is uniquely designed to fit its location. Not boring as other one piece hotels, the multi-faceted building does not have an elevator, but the friendly hotel staff will help you to carry your heavy luggage both at check-in and check-out. And no worries about the hygiene of your hot spring tub - we happened to witness how the staff cleaned it and felt super confident of using it! :-)
Stayed 2 nights in Nov 2018

8/10 Good

Eunice, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful to take care of our luggage after we had checked out and wanted to explore the area more. In addition, she helped to arrange transport for send our luggage to the arranged point once we had finished with our trip.
Stayed 1 night in Oct 2018

10/10 Excellent

Eden, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like the hotspring hotel room & special for us a family hotspring so relax, happy to stay, high recommend
Stayed 1 night in Oct 2018

10/10 Excellent

Shyamali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is adorable!
Our room was cute and cozy, not huge but big enough for two people plus luggage to stay in comfortably. Our outdoor hot tub was delightful, and excellent for relaxing to get over our jet lag. Service was great overall. We had help with our luggage. At breakfast, they offered us different things until they learned what we liked. Not much in the immediate area (though we enjoyed the Puji temple and Beitou Museum), but the hotel shuttle bus to the subway station was convenient and worked like a charm.
Stayed 3 nights in Sep 2018

6/10 Okay

Angeline, Malaysia

Nice hotel with traditional design
Hotel has tatami and deep bath tub with hot spring water. However, there's some rust at air ventilation in the toilet. There's pickup service to and from MRT station as well. Just need to call the hotel.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
The staff was friendly and the shuttle was nice. Clean room. Maybe some of the rooms have windows, but mine just had two small windows.
Stayed 1 night in Apr 2018

8/10 Good

Ching-Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

6/10 Okay

Day, HK

Liked: Staff & service
Price worth hotel
The hotel located far fromt the station but hotel provided free transport. The staff are all very friendly and helpful. Hotel was a little bit old but the room was clean and tidy. Only breakfast was providied but taste good. Overall it was worth with the room price.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Staff & service
Good value for the price, staff friendly and considerate. Family run hotel.
Stayed 1 night in Jan 2018

6/10 Okay

Yu-Ting

An ok experience
It's an ok experience for an economic stay.
Stayed 1 night in Jan 2018

8/10 Good

Kiang Kheng

Liked: Cleanliness, property conditions & facilities
Acceptable for the price
stay is okay and I think there's a lot of improve needed. Staff can be more friendly. Overall acceptable
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel provides shuttle service to Metro station; friendly staff.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, feel relax staying at the hotel. Nice hot bath area.
Stayed 2 nights in Dec 2017

8/10 Good

KT, singapore

Liked: Cleanliness, staff & service, room comfort
Hot spring hotel
Even though the hotel is small but the stay is pleasant. Plus point is that the room has a bath tub deep enough for you to soak with the hot spring water.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with hot spring but not expensive
I went BEITOU with my family of 5 in Dec. We spent a nice night at this hotel. Although it is old but the hot spring service are very nice. We ask for extra service and they provide us free.
Stayed 1 night in Dec 2017

8/10 Good

Eng Hwee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

kbw, Singapore

Liked: Staff & service, room comfort
Good for value hotel with nice staff
Appear to be a family run hotel with foreign helpers for housekeeping works. Key staff are friendly and jovial, but the foreign helpers looked new and cant communucate in chinese, only some english.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is worth for value
Location convenient. Staffs are friendly. Room so far OK for 3 person stay.
Stayed 1 night in Nov 2017

8/10 Good

Allison, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely private hot spring retreat
My fiance and I spent a quiet romantic evening at Pheonix Pavillion Hot Spring Hotel in a room with a private outdoor hot spring bath. The room had a classic Japanese feel to it and the hot spring bath was wonderful and relaxing. The room definitely felt a little old fashioned, and the bathroom looked a little worn out, but everything was spacious and comfortable. Hotel staff was incredibly warm, friendly, and helpful. While most of them spoke only a little English, they went out of their way to make sure we had everything we needed and always found someone who could translate if necessary. We had a flight early the next morning and they also arranged for the hotel shuttle to take us all the way to Beitou station at 6 AM, and arranged a huge breakfast for us to take with us as well. The hotel feels very quaint, a charming reminder of Beitou's past, and the hospitality of the staff was unbeatable. If you want a polished, modern environment look elsewhere in Taipei, but I felt so comfortable and welcomed staying here.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Old hotel that needs upgrade but friendly services
The owner (I think?) told us the hotel is about 50-60 years old so it's an older building that the city did not allow them to install an elevator...which means be prepare to walk some stairs (there are 3 floors). I strongly recommend the owner to at least upgrade ALL the carpet (or simply replace to tiles/granite) to match with the lobby/reception area because the carpet looks old and might have an odor especially when the weather is wet and humid. The room we stayed has wooden floor so that's OK. The bed is hard while the pillows are high so sleeping wasn't too comfortable. Great shuttle service (just need to make a phone call) at either the Beitou or Xinbeitou train stations, we even get a ride to the station early in the morning 7am so we could catch our plane :-)

6/10 Okay

T, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
3 star hotel with poor maintenance
The room was dusty. The windows right next to the bed (<30cm) had spider webs and clumps of dust. Could see that no one had cleaned it in a long time. The cupboard could not be opened. The bathtub taps were rusty or oxidized. There was only one power point next to the bed.

8/10 Good

Jackson, HongKong

Liked: Staff & service
You get what you pay
We choosen the cheapest room package, the room is small, facility is old, do not expect very clean. The staff is kind and helpful this is real. Among all hot spring hotel this is cheapest, you get what you pay for. One night stay is perfect, more than that i would suggest go to town area you can get cheaper hotel everywhere.