Accor Hotels, The Rocks hotels

"The rooms were dirty and very dated. We complained that our room was grubby and in need of a full refurbishment. The staff were friendly and offered us another room but this was equally dated and smelt terrible. We eventually accepted a smaller room with less facilities as it was just bearable. The manager offered us the penthouse suite for our last night, this was a very nice offer but overall, the whole hotel is in need of modernising, I would not recommend anyone to stay here. The staff were patient and accommodating to our complaints."

"The staff was incredibly accommodating! You can walk directly to the international Terminal. Ascot (restaurant) was delicious and was able to provide safe meals for a Celiac. Very appreciated!"

"Nice location. Quite comfortable with lovely staff. Just quite dated… overall - very reasonable for Sydney!"

"The room had no view despite asking for an upgrade. "

"Everything s ok.."

"Excellent location and service. Breakfast is delicious. Room is comfortable and clean. "

"Great location so close to all the harbor activities. Staff was super friendly and helpful. The room was clean and comfortable. Things are a bit worn in the hallways and common areas. Needs new carpet. Very convenient for cruise ship stop over. "

"Consistently one of the best hotels in Sydney. We live in Sydney and have used the Grace Hotel extensively over the years. Great location and very good value."

"Friendly staff, clean room and good location. "