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Hotel East 21 Tokyo

Photo gallery for Hotel East 21 Tokyo

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Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Down duvets, desk, blackout curtains, iron/ironing board

Overview of Hotel East 21 Tokyo

Hotel East 21 Tokyo

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
6-3-3 Toyo, Koto-ku, Tokyo, Tokyo-to, 135-0016

Explore the area

  • Popular LocationKiba Park9 min walk
  • Popular LocationKiyosumi Garden3 min drive
  • Popular LocationKinshi Park3 min drive
  • AirportTokyo (HND-Haneda)16 min drive

Choose dates to view prices

About this area

Tokyo

In the city centre, Hotel East 21 Tokyo is in Koto, a neighbourhood in Tokyo with great shopping. Tokyo Sky Tree and Sensล-ji Temple are notable landmarks, and some of the area's popular attractions include Kiyosumi Garden and KidZania Tokyo. Enjoy an event or a match at Tokyo Dome, and consider making time for Disneylandยฎ Tokyoโ€”a top attraction that's not to be missed.
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Map

What's nearby

  • Kiba Park - 9 min walk
  • Kiyosumi Garden - 3 min drive
  • Kinshi Park - 3 min drive
  • KidZania Tokyo - 11 min drive
  • LaLaport Toyosu Mall - 12 min drive

Getting around

  • Kinshicho Station - 3 min drive
  • Toyocho Station - 7 min walk
  • Tokyo (NRT-Narita Intl.) - 44 min drive

Restaurants

  • Where to eat
  • Brasserie Harmony โ€“ Restaurant offering French cuisine. Serves breakfast, lunch and dinner daily.
  • Taoyuan โ€“ Restaurant offering Chinese cuisine. Serves lunch and dinner daily.
  • Sazanka โ€“ Restaurant offering Japanese cuisine. Serves lunch and dinner daily.
  • Kiba Teppanyaki โ€“ Restaurant offering Japanese cuisine. Serves lunch and dinner daily.

About this property

Hotel East 21 Tokyo

4-star Tokyo hotel in Koto, near Kiyosumi Garden
This hotel features 4 restaurants, an indoor pool and a health club. Free WiFi in public areas and free train station drop-off are also provided. Other amenities include a bar/lounge, a coffee shop/cafรฉ and self parking. All 394 rooms offer free WiFi and free wired Internet, plus fridges and TVs. Room service, down duvets and hairdryers are among the other amenities available to guests.
Hotel East 21 Tokyo offers 394 forms of air-conditioned accommodation with complimentary slippers and a hairdryer. Beds feature down comforters. Guests can surf the web using complimentary wired and wireless Internet access.

Bathrooms include a combined bath/shower unit, toilets with an electronic bidet and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a health club.

Guests aged under 18 years old are not allowed in the health club or fitness facility.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (JPY 1500.00 per night; includes in/out privileges)
  • 24-hour return airport shuttle (surcharge)
  • Free train station drop-off shuttle from 7:00 AM to noon
  • Train station shuttle at scheduled times

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AMโ€“10:30 AM on weekdays and 7:00 AMโ€“10:30 AM on weekends: JPY 3050 for adults and JPY 1500 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Health club
  • Indoor pool
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Indoor pool
  • Laundry facilities
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • English
  • Japanese

Business services

  • Meeting rooms 7

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Designated smoking areas
  • Shared microwave

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down duvet

Bathroom

  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • TV

Food and drink

  • Fridge

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Slippers

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Hotel
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4 star
4 star
Pool
Pool
Air conditioned
Air conditioned
Guest rating 4+
Guest rating 4+

Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Check-in times vary by room type. Guests booked in room types indicating 9 PM check-in should arrive at that time.
Children under 3 years old are not permitted in the outdoor garden pool.
Meals are not included in the room rate for children ages 6 and younger included in the reservation.
The seasonal outdoor pool is open July 10-September 23, 2021. Access to this propertyโ€™s outdoor pool is currently limited to allow social distancing. Admission is allowed on a first-come, first-served basis with a per-person fee that ranges from JPY 2,750 to JPY 13,200. Admission ends at 3 PM.

Renovations and closures

The following facilities or services will be unavailable from December 23 2020 to September 30 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Shuttle services
The following facilities are closed seasonally each year. They will be closed between October and June:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between 1 July 2020 - 30 September 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • Service fee: 10 per cent

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: JPY 3050 for adults and JPY 1500 for children (approximately)
  • Airport shuttle fee: JPY 950
  • Airport shuttle fee per child: JPY 480 (one-way)
  • Self-parking fee: JPY 1500.00 per night (in/out privileges)
  • Pool fee: JPY 5500 per day
  • Facilities fee: JPY 13200 per person, per day and includes use of: swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests are charged a fee per visit for fitness facilities, including indoor and outdoor pools.
For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.
To access the health club facilities (pool, fitness center, sauna, spa tub), guests must pay the listed per person service fee, and the listed facility fee per entry. The service fee comprises the initial health club member fee and the yearly membership fee. Non-members are not permitted to use the health club.

We should mention

The seasonal pool will be open from July to September
Pool access available from 10:00 AM to 4:00 PM
One child aged 6 years old or younger stays free per registered adult when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the health club or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

East 21 Tokyo
Hotel East 21 Tokyo
Tokyo East 21
Tokyo East 21 Hotel
Hotel East 21
East 21 Tokyo Koto
East 21 Tokyo Hotel
Hotel East 21 Tokyo Japan
Hotel East 21 Tokyo Hotel
Hotel East 21 Tokyo Tokyo
Hotel East 21 Tokyo Hotel Tokyo

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 573 out of 996 reviews
5 - Excellent 58%
Rating 4 - Good. 338 out of 996 reviews
4 - Good 34%
Rating 3 - Okay. 61 out of 996 reviews
3 - Okay 6%
Rating 2 - Poor. 17 out of 996 reviews
2 - Poor 2%
Rating 1 - Terrible. 7 out of 996 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Sep 2019

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flexible and generous staff during an unusual stay
Upon check in we found out that two of the main reasons we reserved this hotel were closed due to the National State of Emergency in Tokyo.... the POOL and famous BREAKFAST BUFFET. The disappointing looks on the faces of my children were clearly seen by the staff who jumped in to provide a discount coupon for dinner and an upgraded room on the 19th floor with a view. This was greatly appreciated by our family!!
Stayed 1 night in Apr 2021

3/5 Okay

Travelled with family
the room a bit small than i expected... not so comportable
Stayed 2 nights in Sep 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Japanese Concept Room was perfect! It had top floor Tokyo Skytree views from the bedroom and the Japanese style bathtub. Bathroom and bedroom were huge with thoughtful interior design. Room service was delicious and they gave us free breakfast which was also very good. We didn't use the health club as it did require a separate fee. The staff weren't as friendly as most other hotels in Japan, but they were still professional and it wasn't an issue.
Stayed 1 night in Mar 2020