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Hotel East 21 Tokyo

4.0 star property
Upmarket hotel near Kiyosumi Garden

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your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Hotel East 21 Tokyo

Seasonal outdoor pool
Interior entrance
Down duvets, desk, blackout curtains, iron/ironing board
Lounge
View from room

Reviews

9.0

Wonderful

Popular amenities

  • Breakfast available
  • Restaurant
  • Pool
    PoolPool
  • Bar
    BarBar
  • Room service
    Room serviceRoom service
  • Parking available
    Parking availableParking available

Check-in time

2:00 PM

Check-out time

11:00 AM
The price is S$150
includes taxes & fees
26 Aug - 27 Aug

Explore the area

Map
6-3-3 Toyo, Koto-ku, Tokyo, Tokyo-to, 135-0016
  • Popular LocationTokyo Skytree5 min drive
  • Popular LocationSensoji Temple6 min drive
  • Popular LocationTokyo Big Sight7 min drive
  • AirportTokyo (HND-Haneda)27 min drive
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About the area

Tokyo

Hotel East 21 Tokyo is located in Koto, a neighbourhood in Tokyo and is near a metro station. Tokyo Skytree and Sensoji Temple are notable landmarks, and some of the area's popular attractions include Kiyosumi Garden and KidZania Tokyo. Enjoy an event or a match at Tokyo Dome, and consider making time for Disneyland® Tokyo—a top attraction that's not to be missed. Guests appreciate the hotel's convenience for public transportation: Toyocho Station is 7 minutes on foot and Kiba Station is 14 minutes.
Visit our Tokyo travel guideOpens in a new window

What's nearby

  • Ryogoku Kokugikan - 5 min drive
  • Tokyo Skytree - 5 min drive
  • Sensoji Temple - 6 min drive
  • Tokyo Big Sight - 7 min drive
  • Tokyo Disneyland® - 12 min drive

Getting around

  • Kinshicho Station - 3 min drive
  • Toyocho Station - 7 min walk
  • Tokyo (HND-Haneda) - 27 min drive

Restaurants

  • ‪サイゼリヤ - ‬1 min walk
  • ‪はなまるうどん - ‬1 min walk
  • ‪カクテルラウンジ パノラマ - ‬2 min walk
  • ‪すき家 - ‬5 min walk
  • ‪ゆで太郎東陽5丁目店 - ‬4 min walk

About this property

Hotel East 21 Tokyo

Upscale hotel near KidZania Tokyo
Located close to Kiyosumi Garden and Tokyo Skytree, Hotel East 21 Tokyo provides shopping on-site, a coffee shop/cafe and laundry facilities. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and French cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar.
You'll also enjoy perks such as:
  • A seasonal outdoor pool
  • Cooked-to-order breakfast (surcharge), free train station drop-off and self-parking (surcharge)
  • A round-trip airport shuttle (surcharge), wedding services and a lift
  • Free newspapers, multilingual staff and a 24-hour front desk
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 394 rooms feature comforts such as air conditioning, in addition to amenities such as free WiFi. Guest reviews highly rate the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with toilets with electronic bidets and shower/bath combinations
  • Fridges, electric kettles and daily housekeeping

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 8:00 AM to 4:00 PM at scheduled times
  • Free train station drop-off shuttle from 7:00 AM to noon
  • Train station shuttle at scheduled times
  • Parking on site (JPY 1,500 per night; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; JPY 3,050 for adults and JPY 1,500 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Brasserie Harmony
  • Kiba Teppanyaki
  • Sazanka
  • Toen
  • Un Bakery Shop

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 7 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 21 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Children ages 0-3 are not permitted in the seasonal outdoor pool. Children ages 0-16 are not permitted in the pool from 5-9 PM.
This property offers airport shuttle pickup and drop off service from Haneda and Narita Airport.
Check-in times vary by room type. Guests booked in room types indicating 9 PM check-in should arrive at that time.
Children under 3 years old are not permitted in the seasonal outdoor garden pool.
Meals are not included in the room rate for children ages 6 and younger included in the reservation.
Pool hours are 10 AM-9 PM July 15-31. The pool is closed 4-5 PM daily for maintenance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately JPY 3050 for adults and from JPY 1500 for children
  • Airport shuttle fee: JPY 1100 per person (one-way)
  • Airport shuttle fee per child: JPY 550 (one-way), (from 6 to 12 years old)
  • Self-parking fee: JPY 1500 per night (in/out privileges)
  • Pool fee: JPY 9000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The outdoor pool hours are noon to 9 PM from June 29-July 12 and September 2-30, and 10 AM-9 PM from July 13-September 1, 2024. The pool is closed 4-5 PM daily for maintenance.
Health club facilities (pool, fitness center, sauna, spa tub) are available only to members (surcharge). Guests who wish to access these facilities must pay an initial health club member fee as well as the yearly membership fee. Non-members are not permitted to use the health club facilities.

We should mention

The seasonal pool will be open from July to September
Pool access available from noon to 9:00 PM
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests with tattoos are not able to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

East 21 Tokyo
Hotel East 21 Tokyo
Tokyo East 21
Tokyo East 21 Hotel
Hotel East 21
East 21 Tokyo Koto
East 21 Tokyo Hotel
Hotel East 21 Tokyo Japan
Hotel East 21 Tokyo Hotel
Hotel East 21 Tokyo Tokyo
Hotel East 21 Tokyo Hotel Tokyo

Frequently asked questions

Does Hotel East 21 Tokyo have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from noon to 9:00 PM.

How much does it cost to stay at Hotel East 21 Tokyo?

As of 27 Jul,2024, prices found for a 1-night stay for 2 adults at Hotel East 21 Tokyo on 26 Aug,2024 start from S$149.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel East 21 Tokyo pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel East 21 Tokyo?

Self-parking is available for JPY 1500 per night.

What time is check-in at Hotel East 21 Tokyo?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Hotel East 21 Tokyo?

Checkout is at 11 AM.

Does Hotel East 21 Tokyo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8:00 AM-4:00 PM at scheduled times. A fee of JPY 1100 per person applies.

Where is Hotel East 21 Tokyo located?

Located in Koto, this hotel is within 3 mi (5 km) of Kiyosumi Garden, KidZania Tokyo and Tokyo Skytree. Sensoji Temple and Tokyo Imperial Palace are also within 6 mi (10 km). Toyocho Station is 7 minutes by foot and Kiba Station is 14 minutes.

Hotel East 21 Tokyo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 613 out of 1005 reviews" "
Rating 8 - Good. 287 out of 1005 reviews" "
Rating 6 - Okay. 72 out of 1005 reviews" "
Rating 4 - Poor. 25 out of 1005 reviews" "
Rating 2 - Terrible. 8 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is absolutely amazing, but it does cost extra to use. Metro is a 10 minute walk away, which is a little annoying.
Stayed 11 nights in Jul 2024

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the property. Staff was very friendly . Easy to walk to the train station. Taxis are pricey feom this location
Stayed 4 nights in Jul 2024

6/10 Okay

Gaston

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Overall a good hotel, but not great. The facilities are well kept, except for the carpets that have seen better days, but not a deal breaker, they were clean. The room was bigger than the average room size by Tokyo standards but not huge. There are restaurants and convinience stores within the property making it easy to find a place to eat. Getting around is great. They are at a walking distance from the subway, plus they have a free shuttle that takes you there as well and runs several times a day. There is also an airport shuttle to Haneda, our cost was $21 USD for 3 people, a great deal compared to ~$100 that a taxi would have cost. What's no so great: - Breakfast buffet was average at best, and it gets really busy, one day we almost couldn't get in (on a weekday). - Customer service is poor, well mannered but not very friendly. - The AC did not work properly. The staff stated that it was not an issue with my room only but on other rooms as well. The solution they provided was a standing fan for the room. - The worst experience was with the pool, the main reason why we booked at this hotel. It is not included in the price, around 7,000~9000 yen per person (per day) depending of the day of the week, and if you leave you can't re-entry. Also, you can only stay until 4 pm, when they kick you out for maintenance. They have a night time session for adults only, but you'll have to pay again if you want to go back in. We tried to reason with the staff and manager to no avail.
Stayed 4 nights in Jul 2024

10/10 Excellent

Anling, Conroe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet is good!
Stayed 4 nights in Jul 2024

8/10 Good

Ale

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Mixed missing about the hotel, in one way it was so close to nice food options and cheap, walking distance to the station etc. However, my little son couldn’t go to te pool because he was under the age allowed, even though we book in this hotel for the option of the pool, Apart from the lobby there were not place to be except your room, for a young family of 4 being in a small room is insane, specially when we got so much rain!
Stayed 8 nights in Jul 2024

10/10 Excellent

Alberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 6 nights in Mar 2024

10/10 Excellent

Miki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel!
Stayed 11 nights in Jul 2024

2/10 Terrible

Chanh C, Huntington Beach

Disliked: Cleanliness, staff & service, property conditions & facilities
The photos on the website doesn't represent the existing condition of the hotel. The room was filty dirty and cramped with beds, hardly any space to walk around.
Stayed 4 nights in Jul 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2024

4/10 Poor

John

Liked: Cleanliness, staff & service
Disliked: Amenities
The pool was not part of the stay, and cost extra money. This was not disclosed by Expedia.
Stayed 2 nights in Jul 2024

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be outstanding if breakfast was included in the price.
Stayed 6 nights in Jun 2024

10/10 Excellent

Ashleigh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel before and the experience is still spectacular! They are very kind and helpful. During our stay one of my sisters lost a hoodie right after we checked out and one of the employees was kind enough to take me back to look for it and even looked around for the housekeeper that was in charge of our room. 10/10 great experience and customer service. I recommend this hotel for anyone.
Stayed 8 nights in Jun 2024

8/10 Good

JEONGSUN

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and very clean
Stayed 4 nights in Jun 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hospitality
Stayed 7 nights in Jun 2024

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family vacation to Tokyo. Easy access to nearby subway stations and bus stop in front of the hotel. We enjoyed the both Western and Japanese breakfast buffet option. The lunch menu was great offering seven different options from sandwich, hamburger steak, pork, fish or veg course. Staff was very friendly and courteous!
Stayed 11 nights in Jun 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet!
Stayed 6 nights in Jun 2024

10/10 Excellent

Mandy C Lierly de

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience. A short walk to the Tokyo Metro Station and plenty of places to eat close by.
Stayed 7 nights in Jun 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

hiep, harrisburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good, clean, convenient and good location.
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Stayed 3 nights in May 2024

4/10 Poor

Zuzanna

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities
The hotel feels really old, the rooms should be renovated. Beds not so comfy and small for 2 people. The location could be better, 12min walk to the closest subway station. I found some black long hair in my bathroom on the floor and in the bath so definitely the staff should improve their cleaning. It’s shocking that even if you’re a hotel guest you have to pay approx $30/per person to use hotel facilities like gym&pools. And you actually can’t use it anyway if you have tattoos, even little ones - that’s a pure DISCRIMINATION!!!!!!!! To sum up: the hotel is so overpriced (we stayed in 2 different hotels in Tokyo much cheaper but so much better in every aspect and this one supposed to be the best but unfortunately was the worst….) ! Definitely not recommending! The only good thing is a breakfast, a lot of different options.
Stayed 3 nights in May 2024

6/10 Okay

Caroline, Montreal

Liked: Property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

WEILONG

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel staff spoke very little English and they were not willing to help me. I tried very hard to communicate with them but they were obviously impatient with me.
Stayed 2 nights in May 2024

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is pretty nice. It’s clean and have a lot eating option around the area. The only negative is the closest Train station is about 12 minutes walk away.
Stayed 7 nights in May 2024