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Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 340 out of 998 reviews
5 - Excellent 34%
Rating 4 - Good. 466 out of 998 reviews
4 - Good 47%
Rating 3 - Okay. 150 out of 998 reviews
3 - Okay 15%
Rating 2 - Poor. 31 out of 998 reviews
2 - Poor 3%
Rating 1 - Terrible. 11 out of 998 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

3/5 Okay

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 room family holiday
Great location,great accommodation would recommend it
Stayed 8 nights in Mar 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for family
Great hotel, friendly staff! Top likes: laundry and dryer at the hotel itself (important for those travelling with kids), complimentary fresh coffee at lobby, very clean room. 2 things that weren't ideal (not bad comments just things that didnt suit us): its a 10mins walk uphill from the nearest train station (Akasaka station). We found a shortcut through the TBS building (there is a lift that public can use) but still a 5 min uphill walk from there. Also, strict rules on check in and check out times, which i think is common in Tokyo (you can check in early with a fee). Overall , love the place , definitely will stay here again. Beds were comfy for all 4 of us (2 adults , 9 yr old, 5 yr old).
Stayed 4 nights in Mar 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
from subway station would have helped
Stayed 3 nights in Feb 2020