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Overview of The Prince Gallery Tokyo Kioicho, A Luxury Collection Hotel

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Featured image
Indoor pool, open 6:30 AM to 10:00 PM, lifeguards on site
Indoor pool, open 6:30 AM to 10:00 PM, lifeguards on site
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

The Prince Gallery Tokyo Kioicho, A Luxury Collection Hotel

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationAkasaka Sacas12 min walk
    Popular LocationTokyo Midtown3 min drive
    Popular LocationTokyo Imperial Palace6 min drive
    AirportTokyo (HND-Haneda)28 min drive

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About this area

Tokyo

Located in Chiyoda neighbourhood, The Prince Gallery Tokyo Kioicho, A Luxury Collection Hotel is connected to a railway/underground station. Tokyo Takarazuka Theatre and Imperial Garden Theatre are cultural highlights, and travellers looking to shop may want to visit Tokyo Midtown and Roppongi Hills. Shinjuku Gyoen National Garden and Tokyo Tower are not to be missed. Guests appreciate the hotel's convenience for public transportation: Akasaka-Mitsuke Station is 3 minutes on foot and Nagatacho Station is 5 minutes.
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Popular Location

What's nearby

  • Akasaka Sacas - 12 min walk
  • Hibiya Park - 3 min drive
  • Tokyo Midtown - 3 min drive
  • Nippon Budokan - 4 min drive
  • Tokyo Imperial Palace - 6 min drive

Getting around

  • Akasaka-Mitsuke Station - 3 min walk
  • Yotsuya Station - 12 min walk
  • Tokyo (NRT-Narita Intl.) - 49 min drive

About this property

The Prince Gallery Tokyo Kioicho, A Luxury Collection Hotel

Luxury hotel connected to a railway/underground station in Tokyo with 2 restaurants
This hotel features 2 restaurants, a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, 2 bars/lounges, a fitness centre and valet parking are on-site. All 250 rooms boast tablet computers, and offer 24-hour room service and LCD TVs. Guests will also find fridges, minibars and separate baths and showers.
The Prince Gallery Tokyo Kioicho, A Luxury Collection Hotel offers 250 forms of accommodation with tablet computers and minibars. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a rainfall showerhead, slippers, toilets with an electronic bidet and hairdryers.

50-inch LCD televisions come with digital channels. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

SPA KIOI has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (JPY 3000 per day; includes in/out privileges)
  • Valet parking on site (JPY 5000 per day)
  • Return airport shuttle (surcharge) from 6:30 AM to 7:30 PM
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7 AMโ€“10 AM: JPY 4680 for adults and JPY 2400 for children
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Lifeguards on site

Family friendly

  • Indoor pool
  • Laundry facilities
  • Fridge

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities

Languages spoken

  • English
  • Japanese

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Lifeguards on site

Spa

  • Body treatments
  • Facials
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Electronic bidet
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • 50-inch LCD TV
  • Digital channels
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Safe
  • Slippers

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between 1 July 2020 - 30 September 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: JPY 4680 for adults and JPY 2400 for children (approximately)
  • Airport shuttle fee: JPY 3100 per person (one-way)
  • Airport shuttle fee per child: JPY 1550 (one-way), (from 6 to 11 years old)
  • Covered self-parking fee: JPY 3000 per day (in/out privileges)
  • Valet parking fee: JPY 5000 per day
  • Facilities fee: JPY 2500 per person, per night and includes use of: sauna; spa tub

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children 4-12 years old for breakfast when sharing existing bedding.
For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.
This property charges a facility fee to access the spa tub, sauna, and lockers. The facility fee does not apply to guests booked in Club, Grand Deluxe, and Suite room types.

We should mention

Pool access available from 6:30 AM to 10:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Prince Gallery Tokyo Kioicho Luxury Collection Hotel
Prince Gallery Kioicho Luxury Collection Hotel
Prince Gallery Tokyo Kioicho Luxury Collection Hotel
Prince Gallery Luxury Collection Hotel
Prince Gallery Tokyo Kioicho Luxury Collection
Prince Gallery Luxury Collection
The Prince Gallery Tokyo Kioicho a Luxury Collection Hotel
Prince Gallery Collection

Frequently asked questions

4.7
Exceptional
Rating 5 - Excellent. 260 out of 341 reviews
5 - Excellent 76%
Rating 4 - Good. 64 out of 341 reviews
4 - Good 19%
Rating 3 - Okay. 9 out of 341 reviews
3 - Okay 3%
Rating 2 - Poor. 4 out of 341 reviews
2 - Poor 1%
Rating 1 - Terrible. 4 out of 341 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities
Write a review

3/5 Okay

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
My reservation was for March 13. They closed most of their facilities on March 2 yet they never informed me (with 11 days until I arrived) that they had shut down half of their hotel because of Coronavirus. I understand why they closed their facilities, yet they surprised me with the information after I had already checked in. I stay at this property every time Iโ€™m in Japan and it is not cheap. The price I pay is not only for the room. It is for the fitness center, the pool, the buffet, etc. None of these facilities that I already paid for were available when I checked in. They did not offer anything to me to make up for the fact that I couldnโ€™t use the facilities that I paid for. They wouldnโ€™t give me late check out, they wouldnโ€™t let me stay for tea time, they didnโ€™t offer a room upgrade. Nothing. They just said everything is closed and thatโ€™s it. They set a reopening date of March 15 for the facilities which is the day after I stayed there. If they would have informed me about the closures in advance I could have rescheduled my booking to a date after March 15. I was extremely disappointed in how they handled the situation and I got very poor value for my money. This used to be my favorite hotel.
Stayed 1 night in Mar 2020

2/5 Poor

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked a three-night stay in a Club Deluxe Twin room at the Prince Gallery and checked in on Tuesday 3 March 2020. Upon checking in I was told that all facilities at the fitness center and pool were closed because of the coronavirus. I was also told that service in the club lounge had been severely restricted โ€“ no breakfast and no buffet for afternoon tea or evening cocktails. Indeed the food served for evening cocktails consisted of a small plate of cold and very unappetizing dishes. None of this information was communicated to me in advance of my stay. Also at no time during my stay was I offered any compensation like a free room upgrade or a complimentary meal at one of the restaurants. I thought as a Marriott BonVoy Gold Elite member, I would be entitled to a room upgrade subject to availability at check-in but the upgrade benefit was not offered period and no explanation was given. I had paid full price for full service but did not receive any of the main benefits I had paid for. It is like paying in advance for a four-course meal but then being told that three of the courses have been cancelled. This is completely unacceptable. I feel both cheated and insulted. I was very unhappy about the poor way I was treated at the hotel. It was all take but no give!
Stayed 3 nights in Mar 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enormous window in room providing a lot of natural light and a beautiful view, with a kind of 'day bed' in the bay window. Excellent bar downstairs. Walking distance from Ginza and Shinjuku, with some great amenities nearby too.
Stayed 5 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel used to be Akasaka Price hotel. I didn't realized that until I arrived to the hotel. This hotel became so beautiful. I stayed at Conrad, Andes Tokyo during this trip and all those hotels were beautiful. However The Price Gallery hotel was my favorite hotel because of the view, comfortable bed. I'll stay this hotel again.
Stayed 1 night in Jan 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and amenities
Impeccable luxury hotel in Tokyo, with spotless high tech and design-oriented features. Service and amenities were top notch. Convenient central location atop an office building right above a train station; a 15 minute drive to Shibuya, Shinjuku, Roppongi, or Skytree areas.
Stayed 5 nights in Jan 2020