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Reviews of Laos Haven Hotel

3 out of 5
Laos Haven Hotel
047 Vieng Keo Village, Vang Vieng

Reviews

7.4

Good

Rating 10 - Excellent. 45 out of 195 reviews" "
Rating 8 - Good. 85 out of 195 reviews" "
Rating 6 - Okay. 39 out of 195 reviews" "
Rating 4 - Poor. 10 out of 195 reviews" "
Rating 2 - Terrible. 16 out of 195 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My recent stay at this hotel had its pros and cons. On the positive side, the owner was friendly, and the bed was comfy. However, the negatives were hard to overlook. The shower consistently had cold water, and the bathroom had a persistent odour. The reception area had a strong cat urine odour, with about 4 adult cats and 3 kittens. A less-than-pleasant surprise included encountering cat faeces on multiple occasions in the lobby and hallway. Contrary to expectations, there's no pool, and breakfast options are basic, limited to toast, bananas, and instant coffee. The wifi was also subpar. While the owner's hospitality and a comfortable bed were highlights, the drawbacks might make you reconsider this hotel. It's worth exploring other options in the area.
Stayed 4 nights in Dec 2023

6/10 Okay

Madison

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Run by a friendly man from Singapore, this is a perfectly acceptable budget hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Quiet respite after kayaking, trekking
Truly a “haven” in the midst of a busy town! The open air reception, the hand carved wooden tables, the smiling staff and owner … all charmed us and made our stay lovely! After hours of kayaking and traipsing thru the downtown area, we enjoyed warm showers and a relaxing, spacious room. The location was perfect: an easy walk to many restaurants and yet a quiet place to retire and recharge. We are definitely going back to this hotel!
Stayed 3 nights in Jan 2023
Response from Michael on 6 Feb,2023
Thank you for your positive review and we sincerely look forward to be of service to you again

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
We Had booked 2 nights in Vangvieng but stayed 18 hrs. The town is a dusty dump, filled with silly Chinese tourists renting noisy motor boats going up and down the river, and driving DuneBuggies on the city roads. The hotel is falling apart, even the somewhat new building part. Bathroom is dirty and repaired with a piece of plywood. On one side, The backpacker hostel next door is noisy until late; on the other side there is a construction site that’s in operation 12 hrs a day. The internet doesn’t work on room floors despite multiple routers. Only the lobby and pool ones are reliable. The only positive was a decent mattress (still firm but not hard) and fresh new nice smelling bed linen (amazingly). If your budget is low, it beats an hostel, but for few dollars more you can find better. And keep in mind they don’t provide breakfast (easy to find on Main Street). Left early the next morning to go to Vientiane...
Stayed 2 nights in Jan 2020
Response from Owner/Michael on 26 Mar,2023
The town is dusty during the dry season so visit LAO du ring the rainy season. Vang Vieng economy depend on tourism so from your comments you definitely in the wrong place so next time research the place you plan to visit and prepare your mindset before embarking on your journey

10/10 Excellent

Janos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019

8/10 Good

Bria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place !
Would reccomend this place. Good location and having a pool is good touch. Our sink was leaking and they fixed it when they cleaned our room without us having to ask or even tell them that it was leaking which I thought was very thoughtful
Stayed 7 nights in Apr 2019
Response from Owner/Michael on 27 Mar,2023
Thank you for your positive review and hope to be of service to you again

8/10 Good

PK

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool, room was spacious and good value for money, staff were very friendly and helpful!
Stayed 5 nights in Mar 2019
Response from Owner/Michael on 26 Mar,2023
Thank you for your positive review and we sincerely look forward to be of service to you again

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from Owner/Michael on 26 Mar,2023
Thank you for your vote of confidence

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room in center of town
Room was clean and a good size right next to small night market. Staff was helpful.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
We were given a villa room that was enormous and quite new so it was great. There's no mountain views - a new building has been built blocking it now. Location is handy for everything and a coffee shop next door as no breakfast is provided. Reception area smelled of cat pee as there's a number of cats living there, but it didn't affect us. There was never anyone at the pool which was clean but cold.
Stayed 4 nights in Jan 2019
Response from Owner/Michael on 26 Mar,2023
Thank you for your positive review and we sincerely look forward to be of service to you again

8/10 Good

Verified traveller

Liked: Staff & service
great location as it is right next to the walking street. we spent two nights here during christmas 2018. The young guy at the reception is very friendly. Room was ok. Floor was dusty and hotwater was not constant. Overall i was pleased with this hotel and would recommend this to anyone.
Stayed 2 nights in Dec 2018
Response from Owner/Michael on 26 Mar,2023
Thank you for your candid and positive review and we will work toward improving on what you mentioned and we do look forward to be of service to you again

8/10 Good

Paeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel one and not far from market & restaurants
Stayed 3 nights in Dec 2018
Response from Owner/Michael on 26 Mar,2023
Thank you for positive review and we sincerely look forward to be of service to you again

4/10 Poor

Sol

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There were hairs on the floor and bedding when we checked in. The stafffs were responsive but our first impression was terrible. The bathroom hot water was not working well. It is outdated and not a three star hotel you would expect usually. Not like the pictures. The staffs were friendly and nice but the facility was not so good.
Stayed 2 nights in Dec 2018
Response from Owner/Michael on 26 Mar,2023
Sorry to disappoint you

10/10 Excellent

Maying, California

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
The hotel was nice, walking distance to Night Market. No elevator and a little noise due to the hostel next door. Other then that the hotel was nice and roomy.
Stayed 1 night in Dec 2018

8/10 Good

Tiziana

Liked: Staff & service, room comfort
Vang Vieng Stay
A well priced hotel and cat lovers get bonus attention from the four legged residents. The owner was very helpful with our requests.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Higher quality in Vang Vieng for a decent price
Nice hotel, deluxe room <$30 USD a night. Owner was very nice, was allowed to check in early, arranged an early bus back to Vientiane to assure I didn't miss my flight. The hotel is conveniently located. Only downsides were the laundry was overpriced compared to other places in town, and my room was not cleaned during my stay. Overall would recommend.
Stayed 2 nights in Oct 2018

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good place to stay
As Vang Veng expands, Laos Haven is suffering, with a noisy Backpacker hostel next door. The hotel is still good quality with very friendly staff and management. Still a good place to stay. With the new night market close by
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laos Haven Hotel
Owner’s wife is a cat lover, saw cats at the reception when I check in. Friendly & helpful, wifi is slow at times but overall is a pleasant stay for me.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Second stay, will go back again. Although the hotel had some extension works in progress, it did not effect the hotels running, comfort etc. I would highly recommend this hotel.
Stayed 3 nights in Nov 2017

10/10 Excellent

Jay, Cornwall Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very well located in town. Room overlooked the pool so no road noise. Manager and all staff we met were only too willing to help or deal with our questions. would certainly stay there again if in area.
Stayed 2 nights in Mar 2018
Response from Owner/Michael on 26 Mar,2023
Thank you for your positive review and we sincerely look forward to be of service to you again

8/10 Good

Charlotte, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Vang Vieng
Location was fantastic as the hotel is right near all the restaurants and bars and only a short walk away from the river. The room was spacious and clean. The pool was an added bonus! Only issue was the pool side toilets smelt like drains a lot so we just used the toilet in our room.
Stayed 3 nights in Mar 2018
Response from Owner/Michael on 26 Mar,2023
Thank you for your positive review and will address the issue you mentioned

8/10 Good

KHOON AIK

Liked: Cleanliness, staff & service
For transit
Just for one night on transit to Luang Prabang.
Stayed 1 night in Jan 2018

10/10 Excellent

Jahganathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Nice manager, location,
Stayed 2 nights in Jan 2018

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VV stay
Not a bad hotel this one, however still a little under development when we stayed there. Staff were very nice and the rooms were good for what we needed. We did request to move rooms away from facing the road due to the noise and they accommodated that no problem. One main issue to be aware of is that there was a lot of loud music coming from properties near by which were being developed, not sure if this is a regular thing but worth considering if peace and quiet needed after long day of adventure. Surrounding nature is excellent so you may not be in the room much anyway.
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vientiane Hotel
The hotel is located in downtown Vientiane quite close to the river. Easy walk to restaurants and night market on river. The room was well appointed an comfortable. Breakfast was excellent with western, Lao and Chinese options.
Stayed 1 night in Dec 2017

8/10 Good

Mullika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

2/10 Terrible

traveller, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Major construction taking place at hotel
Lots of construction work being carried out at Laos haven as well as neighbouring property BEWARE
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Staff & service
Theft!
My friend who had a room separate from me had $1000 stolen from his in-room safe. Only the owner/manager had a key to the safe and he claimed innocence(of course). Stay at this hotel at your own risk! Beware!
Stayed 4 nights in Jul 2017

8/10 Good

hannah

Liked: Cleanliness, property conditions & facilities, room comfort
Good location. Nice rooms and pool.
Stayed 2 nights in Jul 2017

10/10 Excellent

Talmor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

6/10 Okay

Kugs29, Alberta, Canada

Decent for the Price
There isn't a lot of middle of the road options for Vang Vieng. This hotel was okay. The front desk staff were friendly enough, and the room was OK. The air conditioning did not work well. I wouldn't have wanted to stay more than one night but it did the trick - room was nice a big with a balcony. It was CRAZY loud with pounding music outside until about 3am then the roosters started.
Response from Owner/Michael on 26 Mar,2023
Thank you for taking time to review our hotel and sorry for the loud music from our neighboring hostels and pubs

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Leen, Kuala Lumpur

Liked: Staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
After 3 hours late departure from Luang Prabang, finally we arrived at the hotel around 9 pm. The hotel is near the tourists spot (eg. hotel/ hostel, cafes and restaurants). The staff are very friendly especially Michael and very helpful too. We booked tour packages with him which consists of tubing in Water Cave, Ziplining, 1.5 hours kayaking in Nam Song River, tour to Elephant Cave and Blue Lagoon with very good prices. The next morning we all set to go and the funny thing was we are not wear suitable attires for the activities. Michael are very thoughtful and he lend us water proof bag. They also help us with the laundries since our clothes all wet because of the activities with affordable price and they managed to finish it just before we leaving Vang Vieng.
Response from Owner/Michael on 26 Mar,2023
Thank you for your positive review and we look forward to be of service to you again

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Good value hotel with attentive owners
Nice hotel in quieter part of Vang Vieng. The owners were attentive and helpful. The rooms were a little devoid of colour which gave them a cell-like appearance. However they were very clean and comfortable. The new swimming pool was very welcome on hot afternoons. There are also some lovely walks over the river; just Google for maps & info. A good value stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful owner/operators at Laos Haven
This was a great 'value for money' stay with the unexpected bonus of a great pool, and the most helpful owners we have met yet in our travels so far. We booked our tubing (on the quieter south stretch of the Nam Song River), our day tour to the 'elephant cave', the tubing cave and kayaking on the northern stretch of the Nam Song, and our onward minivan trip to Vientiane through reception, and all went exactly as planned without any 'hidden extras' to pay (as seems to be the way of things in Laos). The breakfast deal was excellent and we would choose to stay here again if back in Vang Vieng.

8/10 Good

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was average. Two eggs and toast. Wifi was stronger than most places in vang Vieng. Owners were lovely people. Good aircon. But expensive rooms. Over priced. You can get one that is just as good down the street for half the price.

10/10 Excellent

Rusydi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinient and clean hotel with great spa!
It was amazing. The owner of the hotel is so helpful and friendly!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hotel is ok, well located (Vang Vieng is a small city).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An easy accommodating kind of place.
The owners were relaxed and helpful. It was reasonably located and good value for money.
Response from Owner/Michael on 26 Mar,2023
Thank you for your positive review and we sincerely look forward to be of service to you again

6/10 Okay

Philippa

Disliked: Property conditions & facilities, room comfort
Budget at the quote end of town
A basic hotel. we assume due to it being the wet season they were performing a fair bit of construction - drilling etc. The restaurant was only functional for those who booked breakfast and not lunch or dinner as advertised.

2/10 Terrible

Hang

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience!
Quite clean room, but terrible service. They opened all of our luggages searching for valuable things. Money was stolen (even in our currency), my luggage lock was broken!!!

4/10 Poor

Dominic

Disliked: Cleanliness, property conditions & facilities, room comfort
A bit disappointed. The room was very dark and uncomfortable. Poorly cleaned, loose tiles, wonky desks etc. Bed was like concrete and pillows even worse! Staff were friendly and helpful. Location is ideal as its quiet but still in town. You get what you pay for - just.

8/10 Good

Aga, Rancho Cucamonga, CA

Liked: Cleanliness, staff & service, room comfort
Good value for the price
This is a nice, clean, safe hotel close to everything. If you are coming on a bus from Vientiane, the bus stops next door - you can just walk to the hotel. The staff is friendly and helpful. They arranged a caving and kayaking tour for us, and bus tickets to Luang Prabang - both with good companies. The room was clean (we had a triple), spacious and water pressure in the shower was great. The common sitting areas on the second and third floor balconies are a nice feature, though the view is partially obstructed by development. If you want a place with a great view of the mountains, you should opt for a hotel on the riverbank. There are many of those, and new big ones are currently being added (unfortunately). However, if you are on a budget, this is a perfectly fine place. The only real complain I would have would be the breakfast. It is rather plain and the same every day. We stayed for 3 nights, so it got tiring.

8/10 Good

Joshua

Liked: Staff & service

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort