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Hilton York

Photo gallery for Hilton York

Exterior
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Overview of Hilton York

Hilton York

4.0 star property

4.0/5 Very good

Popular amenities

  • Restaurant
  • Gym
  • Breakfast available
  • Business services
  • Parking available
  • Bar
Map
1 Tower Street, York, England, YO1 9WD

Explore the area

  • Popular LocationJorvik Viking Centre2 min walk
  • Popular LocationShambles5 min walk
  • Popular LocationYork Minster11 min walk
  • AirportLeeds (LBA-Leeds Bradford)61 min drive

Room options

About this area

York

Located in York, Hilton York is in the historical district and near a train station. The area's natural beauty can be seen at Rawcliffe Country Park and Howardian Hills, while Jorvik Viking Centre and Fairfax House are cultural highlights. York Dungeon and Yorkshire's Winter Wonderland are also worth visiting. Guests appreciate the hotel's central location.

What's nearby

  • Jorvik Viking Centre - 2 min walk
  • York Dungeon - 2 min walk
  • Clifford's Tower - 2 min walk
  • Shambles - 5 min walk
  • York Minster - 11 min walk

Getting around

  • York Station - 13 min walk
  • Leeds (LBA-Leeds Bradford) - 61 min drive

About this property

Hilton York

4-star hotel in a shopping district
At Hilton York, you can look forward to dry cleaning/laundry services, car hire on site and 2 bars. Enjoy a meal at the two on-site restaurants. In-room WiFi (surcharge) is available to all guests, along with a fitness centre and a business centre.
Other perks at this hotel include:
  • English breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Express check-out, a lift and concierge services
  • A 24-hour front desk, luggage storage and multilingual staff
  • Guest reviews speak highly of the breakfast and location
Room features
All 131 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches such as laptop-compatible safes and WiFi. Guests reviews say good things about the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • Free infant beds, electric kettles and daily housekeeping

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Contactless room service is available.

Safety measures

Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 14.99), Wired Internet (surcharge)
  • Available in some public areas: WiFi (GBP 14.99)

Parking and public transport

  • Covered self parking on site (GBP 25.00 per day)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee daily 7:00 AM–10:00 AM: GBP 12.50 per person
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Towers Restaurant

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Laundry facilities

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • Conference space (4331 square feet)
  • Meeting rooms - 8

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 40-inch smart TV

Food and drink

  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for English breakfast: GBP 12.50 per person (approximately)
  • Fee for in-room wireless Internet: GBP 14.99 (rates may vary)
  • Fee for in-room wired Internet: GBP 14.99 (rates may vary)
  • Fee for wireless Internet in public areas: GBP 14.99 (rates may vary)
  • Covered self-parking fee: GBP 25.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton York Hotel
Hilton Hotel York
Hilton York
York Hilton
Hilton International York
York Hilton International
Hilton York Hotel York
Hilton York York
Hilton York Hotel
Hilton York Hotel York

Frequently asked questions

Is Hilton York pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at ?

As of 28 Nov,2022, prices found for a 1-night stay for 2 adults at on 25 Dec,2022 start from S$154.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hilton York?

Self-parking is available for GBP 25.00 per day. Limited spots are available.

What time is check-in at Hilton York?

Check-in is from 4 PM - midnight.

What time is check-out at Hilton York?

Checkout is at noon.

Where is Hilton York located?

Situated in the historical district, this hotel is 0.1 mi (0.1 km) from Fairfax House and 0.5 mi (0.9 km) from York Minster. York Army Museum and Jorvik Viking Centre are also within 5 minutes. York Station is 13 minutes by foot and York (QQY-York Train Station) is 13 minutes.

Can I cancel my reservation for free at Hilton York and receive a full refund?

Yes, Hilton York offers free cancellation on select room rates, because flexibility matters! Please refer to Hilton York cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 411 out of 1002 reviews" "
" "5 - Excellent 41%
Rating 4 - Good. 348 out of 1002 reviews" "
" "4 - Good 35%
Rating 3 - Okay. 137 out of 1002 reviews" "
" "3 - Okay 14%
Rating 2 - Poor. 73 out of 1002 reviews" "
" "2 - Poor 7%
Rating 1 - Terrible. 33 out of 1002 reviews" "
" "1 - Terrible 3%

4.2/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

3.8/5

Eco-friendliness

5/5 Excellent

Alison
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely and perfectly located for a meal out and night at the theatre. Free disabled parking opposite front entrance and pay and display car park 2 minute walk away. Rooms were clean and quiet. Beds very comfy. We will definitely be back.
Stayed 1 night in Nov 2022

5/5 Excellent

Ben
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, even with a conference in attendance on site, they quickly got me registered and into my room. As a bonus it was luckily before check-in, so I had time to relax before heading off into town. Location is perfect, could walk anywhere I wanted- needed to. And an incredible view of Cliffords Tower right outside the entrance. Room was clean, comfortable and on par with what I've come to expect with Hilton. A great property in a great town, wish I had more time to stay longer.
Stayed 1 night in Oct 2022

1/5 Terrible

Thomas
Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You're literally paying for the location. The staff were lovely but the room was awful and terribly dated. It smelled of old stale smoke and had a tiny plug in radiator for heat, not exactly 5 star Hilton quality. The checkin area, bar etc looked fine but that was it. Such a shame at nearly £200 for the night! I am honestly shocked at how poor the room was for the money and the name! Plus we couldn't check in early nor could we book the valet parking in advance! Which was a huge inconvenience as we had to park at car park a 10 minute walk away! They advised us to get there early before our 4pm check in, we arrived at 10;45am and it said it was full. The location is great but not worth the ££. Lesson learned. We'll be stopping with an independent next time
Stayed 1 night in Oct 2022

3/5 Okay

Ju Yeon
Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was nice, but it smells in the corridors and lobby. Need to fix this issue. The smell in the corridor seems to related to the old carpet. The smell at the lobby and the first floor is related to smoking cigarettes.
Stayed 2 nights in Sep 2022

2/5 Poor

Mandy
Travelled with family
Disliked: Staff & service, amenities
We have stayed here a few times over the last few years. Unfortunately this was not as good an experience as in previous stays. Our check in was very upsetting. I tried to pay using American Express and my card was declined. The staff asked me to try another terminal then asked for another card. All 3 Amex cards did not work. We called Amex and they told us that the hotel does not accept Amex. I checked the hotel website and Amex was listed. I spoke to another staff member later in the day and they confirmed that it has been a few months since the Amex wasn’t working and that the check in gentleman should have known. When I checked out a different staff told me that they do take Amex but that they have had trouble with their terminals. It was very embarrassing during check in and the staff made me feel that it was my fault and that there was something wrong with my card. They also allowed a line up to form behind me with at least 10 people who were irate with me for taking so long. We also could not get the heater to work during our stay and there is no AC. The breakfast is mediocre and the staff generally were not helpful compared to other Hiltons. I am a diamond member and mostly choose Hilton hotels. I also count on the points I earn through Amex when paying for hotels. This hotel deprived me of that. It is well situated and within walking distance to the main town square. Management needs to better train their staff to assist customers better.
Stayed 3 nights in Sep 2022

4/5 Good

James
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

5/5 Excellent

Robert
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a view of the castle was an unexpected benefit. Proximity to many interesting things in York was very nice.
Stayed 1 night in Aug 2022

4/5 Good

Patricia
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central nice clean hotel friendly staff.
Stayed 2 nights in Aug 2022

1/5 Terrible

Verified traveller
Travelled with family
Disliked: Property conditions & facilities, room comfort
Parking was a nightmare, large event going on at the venue which led to children running up and down the corridors shouting, screaming and knocking on all doors. Very noisy neighbours who came home at 2.45 keeping us up till 5am making us all extremely tired for our 2nd day visiting the city. This was booked for me and my family as we like to go away every year at this time to celebrate my birthday this year was a big birthday and I feel staying at this venue ruined it for us all as we couldnt sleep or enjoy our 2nd day in York as we were all so tired. I think guests should be made aware of big events taking place at the venue so they have the opportunity to stay elsewhere.
Stayed 1 night in Aug 2022

2/5 Poor

Penny
Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very hard beds, INCREDIBLY noisy room, no air conditioning and smoking allowed below our window so we couldn’t even leave the window open. When we asked to be moved - too bad.
Stayed 1 night in Aug 2022