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Reviews of Hyatt Regency Hengqin

5 out of 5
Hyatt Regency Hengqin
1295 Qisecaihong Road, Hengqin, Zhuhai, Guangdong

Reviews

9.0

Wonderful

Rating 10 - Excellent. 62 out of 102 reviews" "
Rating 8 - Good. 29 out of 102 reviews" "
Rating 6 - Okay. 8 out of 102 reviews" "
Rating 4 - Poor. 1 out of 102 reviews" "
Rating 2 - Terrible. 2 out of 102 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Value for money
Stayed 2 nights in Apr 2024
Response from marcom on 28 Apr,2024
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！

8/10 Good

Wing Ni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice family hotel.
Stayed 2 nights in Mar 2024
Response from marcom on 7 Apr,2024
Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel. Looking forward to your visit again and wishing you a happy life!

6/10 Okay

Yan Ming

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The sevice has large room for improvement, the check in was terrible that I booked 2 rooms but could only get one while I checked in. I had to wait more than one hour to get all my rooms ready. And the breakfast was overcrowded, and the outdoor pool was closed, and the in room services was terrible low speed. All and all, the stay was terrible
Stayed 2 nights in Mar 2024
Response from marcom on 3 Apr,2024
Dear guest, thank you for staying at Hyatt Regency Hengqin. When the hotel occupancy rate is high, there may be delays in check-in. The hotel deeply apologizes for not providing you with a comfortable experience. Wishing you a happy life!

10/10 Excellent

Wing Laam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from marcom on 4 Mar,2024
Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel. Looking forward to your visit again and wishing you a happy life!

8/10 Good

Lee

Stayed 2 nights in Sep 2023
Response from marcom on 28 Sept,2023
Dear guests, thank you for your stay at Hyatt Regency Hengqin. We will continuously make improvements in our service and look forward to your choosing Hyatt Regency Hengqin again.

2/10 Terrible

SUET YING SONIA

Stayed 1 night in Sep 2023
Response from marcom on 7 Oct,2023
Dear guests, thank you for your stay at Hyatt Regency Hengqin. We will continuously make improvements in our service and look forward to your choosing Hyatt Regency Hengqin again.

10/10 Excellent

Ming Chi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed. My family will definitely go back.
Stayed 2 nights in Aug 2023
Response from marcom on 10 Aug,2023
Dear guests, thank you for your stay at Hyatt Regency Hengqin and for your praise and recognition of the hotel. I am glad that you have enjoyed your stay at the hotel. Look forward to your visit again, wish you a happy life!

10/10 Excellent

Wei

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
比较荒，周围没什么好玩的。除了这家酒店已经开始营业之外，其它的都处于未开发好的一种状态。就是考虑它离长隆比较近才订的。如果不是这个个人需求，不太推荐选择这家。
Stayed 2 nights in Jan 2023
Response from MarCom on 20 Feb,2023
尊敬的宾客，期待您的再次光临，祝您生活愉快！

10/10 Excellent

Hing Hee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money, can stay for 2~3 days to enjoy the 星樂門connected to the Hotel, beside the hotel facilities is well enough to provide a comfortable stay,
starlight星樂門
Stayed 2 nights in Jul 2021
Response from MarCom on 20 Feb,2023
Dear Guest, thank you for your excellent comments. We will make improvements in our service and look forward to your choosing Hyatt Regency Hengqin again.

10/10 Excellent

GILBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hardware, kids friendly, great spa.
The stay in general was great, as the hotel was new, clean and kid friendly. They have a kids area where we paid a small fees and our kids learnt how to paint and made some cookies. All the staff were friendly and well trained. My wife and I went to the SPA and it was a delightful experience. We were met by Ms Sammi Wang, the SPA manager and she were able to provide a delightful experience for us, especially during CNY where the bookings were full. A big Thank You to her. The housekeeping team on our floor (18th) was also surprisingly proactive in terms of asking if we need help / supplies during our stay. We met different members and one of them was the supervisor and they were all friendly and welcoming. The only downside was our checkin experience as we waited over 1 hour to get our room due to CNY velocity. We went with another family and while we got our room around 3pm (as expected during peak period), they did not get their room till 6pm and we needed to rearrange our evening plan. Furthermore, when we asked for extra blankets, the front desk said they run out! It was a bit disappointing. In summary, we will avoid going during peak times until the hotel has more experience running during peak periods.
Stayed 3 nights in Feb 2021
Response from MarCom on 20 Feb,2023
Dear Guest, thank you for your excellent comments. We will make improvements in our service and look forward to your choosing Hyatt Regency Hengqin again.

10/10 Excellent

Chee Hower

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from MarCom on 20 Feb,2023
Dear Guest, thank you for your excellent comments. We will make improvements in our service and look forward to your choosing Hyatt Regency Hengqin again.

10/10 Excellent

Yuen Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff , excellent service
Stayed 1 night in Sep 2020
Response from MarCom on 20 Feb,2023
Dear Guest, thank you for your excellent comments. We will make improvements in our service and look forward to your choosing Hyatt Regency Hengqin again.

8/10 Good

Ching Yuen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from MarCom on 20 Feb,2023
Dear Guest, thank you for your excellent comments. We will make improvements in our service and look forward to your choosing Hyatt Regency Hengqin again.

10/10 Excellent

Kin Pui

Liked: Amenities, property conditions & facilities
這區及商場未開發，很多路也在建築中，商場空置率很高
Stayed 1 night in Apr 2024
Response from marcom on 8 Apr,2024
尊敬的宾客，感谢您下榻横琴凯悦酒店，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！

10/10 Excellent

HO BUN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many game centres nearby except liongate was closed
Stayed 2 nights in Apr 2024
Response from marcom on 7 Apr,2024
Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel. Looking forward to your visit again and wishing you a happy life!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
餐飲配套不足
Stayed 2 nights in Feb 2024

6/10 Okay

Kai Yan

Travelled with family
Liked: Staff & service
員工有禮勤奮反應快
Stayed 1 night in Jan 2024
Response from marcom on 22 Jan,2024
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店服务的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！

10/10 Excellent

Colly

Liked: Cleanliness, staff & service, property conditions & facilities
聖誕節和家人去珠海三天兩夜，就選擇了這裡，位置不錯去海洋王國打車廷方便。
Stayed 2 nights in Dec 2023
Response from marcom on 9 Jan,2024
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快

10/10 Excellent

wing leung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一流服務，大堂職員Hebe絕對是我預到的最好的員工
Stayed 1 night in Jan 2024
Response from marcom on 9 Jan,2024
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店服务的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快

8/10 Good

Mei Yin Cathy

Stayed 1 night in Dec 2023
Response from marcom on 2 Jan,2024
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店服务的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel's services. Looking forward to your visit again and wishing you a happy life!

8/10 Good

Wan Lan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from marcom on 28 Dec,2023
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel. Looking forward to your visit again and wishing you a happy life!

10/10 Excellent

Harvey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店各方面都好好， 特別早餐自助餐， 但附近荒蕪， 樓下商場好大， 但唔多野行， 商鋪亦好早收
Stayed 1 night in Dec 2023
Response from marcom on 26 Dec,2023
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！

10/10 Excellent

Chi Ping samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好大，好舒適、值得再去
Stayed 1 night in Dec 2023
Response from marcom on 25 Dec,2023
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！

10/10 Excellent

Yee Fan Fanny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy here very much.
Stayed 2 nights in Dec 2023
Response from marcom on 25 Dec,2023
Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of hotel. Looking forward to your visit again and wishing you a happy life!

8/10 Good

wing leung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from marcom on 25 Dec,2023
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of hotel. Looking forward to your visit again and wishing you a happy life!

6/10 Okay

SIK WING

Stayed 1 night in Dec 2023
Response from marcom on 21 Dec,2023
尊敬的宾客您好，感谢您下榻横琴凯悦酒店以及您的宝贵反馈。若您在入住期间有任何问题可随时联系酒店，我们将十分重视您的反馈。祝您生活愉快！Dear guest, thank you for staying at Hyatt Regency Hengqin and your valuable feedback. If you have any questions during your stay, please feel free to contact the hotel at any time, and we will attach great importance to your feedback. Wishing you a happy life!

10/10 Excellent

CHUN KAI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from marcom on 20 Dec,2023
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of hotel. Looking forward to your visit again and wishing you a happy life!

10/10 Excellent

SUET YIM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
整潔
Stayed 1 night in Dec 2023
Response from marcom on 19 Dec,2023
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！

8/10 Good

Ned

Travelled with family
Liked: Cleanliness, property conditions & facilities
床太硬
Stayed 1 night in Dec 2023
Response from marcom on 18 Dec,2023
尊敬的宾客您好，感谢您的反馈，未能给您带来舒适的体验酒店深表歉意。你的意见我们将反馈给相关部门进行改善，祝您生活愉快。

2/10 Terrible

Wai Wa

Stayed 1 night in Dec 2023
Response from marcom on 13 Dec,2023
尊敬的宾客您好，感谢您下榻横琴凯悦酒店以及您的宝贵反馈。若您在入住期间有任何问题可随时联系酒店，我们将十分重视您的反馈。祝您生活愉快！Dear guest, thank you for staying at Hyatt Regency Hengqin and your valuable feedback. If you have any questions during your stay, please feel free to contact the hotel at any time, and we will attach great importance to your feedback. Wishing you a happy life!

6/10 Okay

Kai fung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from marcom on 6 Dec,2023
Dear guest, thank you for your feedback. The hotel deeply apologizes for not providing you with a comfortable experience. We will continuously improve the quality of our products and services. Wishing you a happy life.

10/10 Excellent

Takyun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店新，房間大，浴室乾濕分離，浴缸大，早餐選擇多，好味道，設計新穎。
Stayed 2 nights in Nov 2023
Response from marcom on 6 Dec,2023
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！

10/10 Excellent

wing leung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in 櫃檯職員非常好，名字同hebe姓彭的，好好，好有耐心去幫助我，四樓水療櫃檯職員janice，服務態度非常好，值得一讚，中餐廳點心和餸菜味道一流，會經常再去👍
Stayed 1 night in Nov 2023
Response from marcom on 29 Nov,2023
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店服务的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！

10/10 Excellent

CHI MAN RALPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
悠閒假期
當天有旅行團在地下登記，他們10分迅速地安排到4樓幫我們做入住登記。服務態度10分好和親切。而且很清晰指導我們怎樣到創新方玩樂。房間10分寬闊和乾淨，感覺像入住了富豪套房一樣。創新方提供不同口味的菜式，水準亦10分高。如果小朋友喜歡各種探險活動，由酒店到活動場地只需10多分鐘，10分方便。
Stayed 1 night in Nov 2023
Response from marcom on 22 Nov,2023
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店服务的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！

8/10 Good

kenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from marcom on 20 Nov,2023
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店服务的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel's services. Looking forward to your visit again and wishing you a happy life!

10/10 Excellent

Kin yu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店住宿很滿意
Stayed 1 night in Nov 2023
Response from marcom on 20 Nov,2023
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！

8/10 Good

Cheung Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facilities, great breakfast and helpful staff always.
Stayed 1 night in Nov 2023
Response from marcom on 14 Nov,2023
Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel's services. Looking forward to your visit again and wishing you a happy life!

8/10 Good

Sio Kei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from marcom on 6 Nov,2023
Dear guests, thank you for your stay at Hyatt Regency Hengqin. We will continuously make improvements in our service and look forward to your choosing Hyatt Regency Hengqin again.

10/10 Excellent

Mei Mei

Stayed 2 nights in Oct 2023
Response from marcom on 30 Oct,2023
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel. Looking forward to your visit again and wishing you a happy life!

10/10 Excellent

Wing Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from marcom on 1 Nov,2023
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel. Looking forward to your visit again and wishing you a happy life!

8/10 Good

Tsz Man

Liked: Staff & service
整體不錯
Stayed 1 night in Oct 2023
Response from marcom on 18 Oct,2023
尊敬的宾客，感谢您下榻横琴凯悦酒店以及对酒店的好评及认可，很高兴您在酒店度过了愉快的时光。期待您再次莅临，祝您生活愉快！

10/10 Excellent

Moonsuk

Stayed 1 night in Sep 2023
Response from marcom on 7 Oct,2023
Dear guests, thank you for your stay at Hyatt Regency Hengqin. We will continuously make improvements in our service and look forward to your choosing Hyatt Regency Hengqin again.

10/10 Excellent

Kai Bong

Stayed 1 night in Sep 2023
Response from marcom on 20 Sept,2023
Dear guests, thank you for your stay at Hyatt Regency Hengqin. We will continuously make improvements in our service and look forward to your choosing Hyatt Regency Hengqin again.

10/10 Excellent

Wai Man

Stayed 1 night in Aug 2023
Response from marcom on 4 Sept,2023
Dear guests, thank you for your stay at Hyatt Regency Hengqin. We will continuously make improvements in our service and look forward to your choosing Hyatt Regency Hengqin again.

8/10 Good

Yee Tak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from marcom on 31 Aug,2023
Dear guests, thank you for your stay at Hyatt Regency Hengqin. We will continuously make improvements in our service and look forward to your choosing Hyatt Regency Hengqin again.

10/10 Excellent

Fang-Yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很舒服高级的住宿体验！
Stayed 1 night in Aug 2023
Response from marcom on 28 Aug,2023
尊敬的宾客，感谢您选择横琴凯悦酒店。十分高兴您对酒店的出品与服务感到满意，我们会再接再厉。期待您的再次光临，祝您生活愉快！

10/10 Excellent

CHI YAN

Stayed 3 nights in Aug 2023
Response from marcom on 28 Aug,2023
Dear guests, thank you for your stay at Hyatt Regency Hengqin. We will continuously make improvements in our service and look forward to your choosing Hyatt Regency Hengqin again.

8/10 Good

Sze Man Joan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from marcom on 24 Aug,2023
Dear guests, thank you for your stay at Hyatt Regency Hengqin. We will continuously make improvements in our service and look forward to your choosing Hyatt Regency Hengqin again.

10/10 Excellent

Ka Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間很舒適，酒店食物很好，一定會再回來
Stayed 1 night in Aug 2023
Response from marcom on 21 Aug,2023
尊敬的賓客，感謝您選擇橫琴凱悅酒店。您的滿意與認可是我們前進的動力，我們一點會再接再厲。再次感謝您對酒店的好評，期待您的再次光臨，祝您生活愉快！

8/10 Good

Yvonne

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
房間清潔舒適
Stayed 4 nights in Aug 2023
Response from marcom on 21 Aug,2023
尊敬的賓客，感謝您選擇橫琴凱悅酒店。十分高興您對酒店客房的清潔度及舒適度感到滿意，我們會繼續努力，為每一位賓客創造更好的入住體驗。期待您的再次光臨，祝您生活愉快！