Hotels in Zona Hotelera Norte

"Great staff, old and musty, moldy building, nice pool and bar area."

"This resort is incredibly beautiful with amazing staff that were kind and friendly. The only reason I did not rate this 5 stars is because both the breakfast and lunch options were redundant. The food items were all the same every single day without any variety."

"Resort is very nice but not luxurious. Excellent location that makes exploring the area easy. Excellent value for the price."

"We loved everything the only thing was the time for cleaning it was around 4pm which we find it uncomfortable, And we could hear the noise from the clubs, Beautiful rooftop i was just not liking the music but it’s my personal opinion, i have preferred more chill during day and afternoon could be more party music not all day party music "

"Pool’s were great…Spa was also great All in all it was a great experience"

"Great staff"

"This property was the worst resort property I’ve ever stayed at. To start out at check-in we stood in line for over an hour. There were probably 40 people checking in at the same time and they only had two staff members. After we get to the front desk we find out there was an additional resort fee of $15 per day added onto our stay. It wasn’t disclosed, when we initially purchased the package from Sun Country. The person checking us in “upgraded” us to room 317. We were supposed to have a two bed premium oceanfront room. We thought, wow, the gentleman’s being nice. The upgrade room was in the old tower. It was a large room with a king size bed that was broken in the middle. A huge divot so that you both would roll to the middle of the bed. We had a toilet that didn’t flush and a shower that didn’t work. The room smelled of mold. To top it off the air conditioner was broken. We went back to the front desk and asked for the room that we booked. They said they were sold out and it was too bad because they already gave the next a room. The lady who we spoke to was the manager her name was Fatima. She was awful. No apologies. Nothing, just suck it up. I ended up calling Expedia and they talked to the manager on the phone. They agreed to switch us to another room the next day. They would also send someone to fix the air-conditioning. Five hours later at about 9 PM, they showed up to fix the air conditioner. Granted my girlfriend and I have been up since 3 o’clock the prior morning"

"Yes"

"Everything about this resort was wonderful Staff were so friendly, food was incredible, rooms are spectacular One of my favorite resorts now! Will definitely come back"