Hotels in Zona Hotelera

"Everything was great! Service was amazing, location and access to beach was perfect. Hotel could use updates & remodel, outdated & a bit worn down in some areas."

"The hotel itself is very nice on the property. There are lots of activities and things look very nice since we were there two years ago, however. We were put in tower three, which is not good. Our room was haphazardly built, and there were many issues inside the room starting with its actual construction, being sloppy and messy. Large gaps in the walls were filled in with massive amounts of caulking, and there was mold everywhere in the bathrooms. There was also a sewage smell in our room that persisted. Every day at 4:57 AM a cart came down the hallway that sounded like dishes, smashing and woke everybody up and on our third day on Wednesday morning at 6 AM they started weed whacking or power washing and woke everyone up. This is horrible. The tiles in the pool are so broken that my son cut his foot twice and in different spots. My husband‘s clothes were stained with mold when he leaned against an edge of the pool by the pool bar, where it was so slimy and green that the algae stained his clothes. My kids who are well behaved and 14 were repeatedly told they could not go in one of the hot tubs, while the second hot tub was not heated, and there were only children under five in it peeing with diapers. It was not a good experience for them in that regard this was our second time visiting and I’m sad to say I don’t think we will be back. the food was mediocre at the buffet, and my children did not want to return and since we don’t eat Indian food and they can’t go to the French"

"Needs a update"

"Todo muy ameno "

"The pool could had been cleaner and more evening activities for young adolescents. Our teens were bored and the animadores could had been more entertaining. "

"Staff, food, and amenities were all great"

"Clean, spacious rooms, great location on beach with plenty beach chairs available. Staff very friendly. "

"The welcome staff and the restaurant staff and housekeeping were top notch. I was disappointed in the pool staff who brought drinks. There were may times we were trying to get food or drinks and often got walked past. The drinks were not very good. Our room had banging sounds in the air conditioning and for three days we got cold water. We brought the problems to the front desk and the response was thanks. We are aware. Overall it has good food and restaurants. Loved the Sante one the most. I liked it was a small resort so never a problem with the chairs or to get food. Would like to have more options for evening activities. "

"Great location on the marina!"