Outdoor pool, pool loungers

Reviews of Grand Jatra Hotel Balikpapan

4 out of 5
Grand Jatra Hotel Balikpapan
Jl. Jenderal Sudirman No. 47, Balikpapan Superblock, Balikpapan, East Kalimantan

Reviews

6.8
Rating 10 - Excellent. 7 out of 55 reviews" "
Rating 8 - Good. 20 out of 55 reviews" "
Rating 6 - Okay. 15 out of 55 reviews" "
Rating 4 - Poor. 11 out of 55 reviews" "
Rating 2 - Terrible. 2 out of 55 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

John

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff are friendly and helpful. Being next to a shopping mall and bar/restaurant the location is very good. However, when I walked in it smelt damp, looked damp and felt damp. Damp patches are evident on the walls where the wallpaper is discoloured/peeling and the paintwork is bubbling. This I’m sure has a lot to do with low occupancy levels during the recent pandemic. Having stayed in the Jatra many times previously, it is disappointing to see a marked deterioration in the fabric of the building. Significant investment is required to bring it back up to standard. A final point, there is a choice of having a no smoking room; perhaps an area of the restaurant could be designated no smoking too. Arriving for breakfast newly showered and feeling fresh, I was then subjected to cigarette smoke from all directions. I left breakfast smelling like an ashtray.
Stayed 3 nights in Jun 2022

6/10 Okay

Jane

Business traveller
Liked: Cleanliness
Stayed 1 night in Sep 2020

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice room, but need to work on that AC
they upgraded my room into deluxe room due to unavailable requested bed. so my room is bigger, but the air conditioner was terrible. it was very hot especially at night. i couldn't sleep well
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible internet, bad beds, good location
My god the beds are uncomfortable. THey are old hard mattresses and for a king bed you get 2 old flat pillows. The rooms are getting more and more tires and need new furnishing. Due to less occapancy they are currently mostly running on 1 elevator, which is a real pain , it can take 10 min to get down . The internet is terrible, it is open so as soon as the mall opens everyone can use it and its so slow its stupid. Its unusable 23.5 hrs a day its so so slow. Restaurant is still ok, considering the covid restrictions they do a good job, weirdly there is NO hand sanitizer available in the restaurant ! Sadly the pool bar is closed.
Stayed 5 nights in Aug 2020

8/10 Good

Milan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Place to Stay
The main advantage of this hotel is its location straight next to the mall. An easy access to pubs and shops nearby. The restaurant looks homy and live music was nice. The quality of the food wasn’t the best one
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Nov 2019

8/10 Good

Germaine

Liked: Property conditions & facilities, room comfort
Hits and Misses
Size of the hotel room was large enough and comfortable for the standard rooms. Sheets were cleaned and floors in the room was mopped daily. However, there were a few cockroaches found in the public / common areas. Was also having a massage in the room when someone rang the doorbell twice. Was getting ready before walking to the door when the person opened the hotel room door but closed it immediately after realizing there were people in the room. This was not right for room service / housekeeping.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were mouldy . Would not book again if staying in Balikpapan
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not the best stay this time
I have stayed at this hotel a number of times. I had 4 showers during this stay, none of which had hot or very warm water. There was no bar soap provided for hand washing in my or my colleague’s room. At 4am I woke up smelling cigarette smoke. The hotel is however in a handy location.
Stayed 2 nights in May 2019

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staying for a business trip.
Room was spaciousness, clean and has a beautify sea view. Great location and convenience since the hotel is located next to the shopping mall. Reception staff was quite friendly and helpful.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
The hotel room wasn’t up to its 5 stars standard. Mouldy walls & bathroom curtains could use some deep cleaning. But very friendly service & hospitality.
Stayed 4 nights in Mar 2019
Response from Front Office on 10 Apr,2019
Dear Anonymous, Warmest Greetings from Grand Jatra Hotel Balikpapan. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us. We will ensure to keep maintain our service to be more outstanding. Once again, thank you so much and we look forward to have your next reservation in our property. Best Regards, Grand Jatra Hotel Balikpapan.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll avoid this place in futur
Not according to the standard they claim on their website. Rooms furniture are old, poor cleaning, not so good smell inside, ...
Stayed 1 night in Dec 2018

4/10 Poor

Bill, Jakarta, Id

Disliked: Cleanliness, property conditions & facilities, room comfort
Quality is limited in Balikpapan without a doubt, but I am sure there are better hotels than this one. Room was very average, mattress was old, bathroom was not the cleanest, and they had forgotten to put towels and amenities in it. I would not recommend this hotel unless you have to.
Stayed 1 night in Dec 2018

6/10 Okay

Sanjay

Disliked: Staff & service
Not a home away from home.
The service and facilities of the hotel are same as of No Star Hotel. Again in the room there were no towels. Subsequently provided only bathing one. No hand towels despite asking twice. No body wash and moisturiser is given to customers who book online. Beds have springs hurting you through out the night. Half the time went in finding the right place to sleep. Just because of location I prefer this hotel otherwise it is not worth the money we pay.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 1 night in Jul 2018

8/10 Good

Puji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018
Response from FO BALIKPAPAN on 4 Apr,2018
Dear Puji, Thank you for the Rating, Regards, Grand Jatra Hotel Balikpapan

8/10 Good

Johan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2018
Response from FO BALIKPAPAN on 25 Jan,2018
Dear Mr Johan, Thanks for your time to make a review to our property. Regards, Grand Jatra Hotel Balikpapan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Dear Anynomous, Thank you for reviewing our hotel

4/10 Poor

Sanjay

Disliked: Staff & service, property conditions & facilities, room comfort
Not Good Hotel for Frequent Travellers
Supposed to be 4.5 star property but the facilities in Non Starred Hotels are better. When I checked in there were no towels in the Room, when demanded was told that they will be placed in the room in next 10 minutes. Went out and came back at 10.30 PM still there were no towels. had to fight the " inflexible" staff for the same and by 11.00 PM received the towels for room. After 2 days again the same happened towels were sent only after shouting at the staff. The cooks standing at the Fresh Eggs counter dont even understand what a customer is demanding. All the food was so greasy that one may think twice before eating. When I was checking out on 10th September, the front desk officer "Ayi" came and felt sorry for the trouble i had to face during my stay. Incidentally she was person on duty when I had 1st No Towel issue. She informed me that the General Manager of the Property would be calling me or sending a mail to apologise as I had already given bad reviews for the property . Still Waiting for the mail/call.
Stayed 1 night in Sep 2017
Dear Sanjay, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. We have noted of your feedback regarding towel, and unexperienced staff who's served you at breakfast, We apologize for the unsatisfactory facilities and services. For your information, we have share your comment to the related department and we are seriously working on your comment so hopefully it wouldn’t happen again in the future. Sure, your feedback will assist us in further upgrading our guest facilities & services. Despite your less than perfect stay, we hope to be able to welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future. Best Regards, Grand Jatra Hotel Balikpapan

6/10 Okay

Cucu Mutiara

Disliked: Property conditions & facilities, room comfort
Once is enough
Room is fairly big but conditions just like a budget hotel. Noisy, very low bed and thin mattress, dark bathroom.
Stayed 1 night in Sep 2017
Dear Cucu mutiara, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. We have noted of your feedback regarding mattress, the noise room and also the bathroom light, we apologize for the unsatisfactory facilities and services. For your information, we have share your comment to the related department and we are seriously working on your comment so hopefully it wouldn’t happen again in the future. Sure, your feedback will assist us in further upgrading our guest facilities & services. Despite your less than perfect stay, we hope to be able to welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future. Best Regards, Grand Jatra Hotel Balikpapan

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
rooms dirty
rooms were very poor and dirty. bad wifi . no hot water and dirty linen
Stayed 1 night in Jul 2017
Dear Anonymous, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. We have noted of your feedback regarding room cleanliness and facilites who as not working properly. we apologize for the unsatisfactory facilities and services. For your information, we have share your comment to the related department and we are seriously working on your comment so hopefully it wouldn’t happen again in the future. Sure, your feedback will assist us in further upgrading our guest facilities & services. Despite your less than perfect stay, we hope to be able to welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future. Best Regards, Grand Jatra Hotel Balikpapan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Overrated
With the given price and 5 star rated hotel, it is so much overrated. There is no bath tub, LAN Cable, sofa, etc. But the surrounding area is nice as it is next to a mall
Response from General Manager on 16 Feb,2017
Dear Anonymous, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. We have noted of your feedback regarding overrated price on our room rates, we apologize for the unsatisfactory facilities and services. For your information, we have share your comment to the related department and we are seriously working on your comment so hopefully it wouldn’t happen again in the future. Sure, your feedback will assist us in further upgrading our guest facilities & services. Despite your less than perfect stay, we hope to be able to welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future. Best Regards, Grand Jatra Hotel Balikpapan.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything's around this hotel, easy to find
Good and clean room.
Dear Anonymous, Warmest Greetings from Grand Jatra Hotel Balikpapan. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us. We will ensure to keep maintain our service to be more outstanding. Once again, thank you so much and we look forward to have your next reservation in our property. Best Regards, Grand Jatra Hotel Balikpapan.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good for 5star hotel standard
Poor wifi Breakfast is not that good
Dear Anonymous, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. We have noted of your feedback regarding wifi and breakfast menu. We apologize for the unsatisfactory facilities and services. For your information, we have share your comment to the related department and we are seriously working on your comment so hopefully it wouldn’t happen again in the future. Sure, your feedback will assist us in further upgrading our guest facilities & services. Despite your less than perfect stay, we hope to be able to welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future. Best Regards, Grand Jatra Hotel Balikpapan.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
a very poor and disapointing hotel
i Stayed 5 days here in 8th floor, it was big room. rent 2 rooms for my mother in law, my husband and I (-) Hotel staff gave a degrading look to me because i was with my caucasian husband (they might have thought i was "that girl" ). i dressed properly (-) faded sofa cushion, cigarette burnt mark all over the sofa, poor condition on mirror table. (-) i had to call them 3 times to give me clean towel (-) they gave a used toilet paper (+) very strategic location, lies in city centre next to the mal.
Response from Grand Jatra Hotel Balikpapan on 16 Feb,2017
Dear Anonymous, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. We have noted of your feedback regarding unsatisfactory services and facilities during your stay, and we apologize for it. For your information, we have share your comment to the related department and we are seriously working on your comment so hopefully it wouldn’t happen again in the future. Sure, your feedback will assist us in further upgrading our guest facilities & services. Despite your less than perfect stay, we hope to be able to welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future. Best Regards, Grand Jatra Hotel Balikpapan

10/10 Excellent

Adwin

Liked: Cleanliness, property conditions & facilities, room comfort
Best affordable hotel in the city

4/10 Poor

Susan, Australia

Disliked: Cleanliness, room comfort
Not a pleasant stay
No hand towels or face cloths. Long black hairs in the shower. Child had scribbled on the bedside table. Laundry taken away and done without my request or consent.

8/10 Good

haervina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Dhika, Jakarta

nice place to stay
nice hotel and recommended place to stay in Balikpapan. Near to the public places
Response from Grand Jatra Hotel Balikpapan on 16 Feb,2017
Dear Dhika, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us. We are so happy and great to read very positive comments from you and we ensure will keep maintain our service to be more outstanding. Once again, thank you so much and we look forward to have your next reservation in our property. Best Regards, Grand Jatra Hotel Balikpapan.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best In town
This is the Best hotel in Balikpapan In my opinion, Location is good and the rooms is comfortable.

8/10 Good

DEREK, Nanaimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room.
It was just a layover on my way to Lombok.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Nice hotel
It was a quick trip, however I find it really nice during my stay at this hotel

8/10 Good

Meijanti, Sydney, Australia.

very good
Nice and quiet. We like to stay another time.Location is very handy.....mall is next door. Cleanliness is ok.

10/10 Excellent

E Michael, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality
Great place to stay

6/10 Okay

darcy, perth

Liked: Cleanliness, room comfort
Disliked: Staff & service
Close to mall
Nice hotel in convenient location, But not happy with staff on checking out of hotel when I asked for them to call a taxi to take me to airport and was told NO you need to book 24 hours in advance
Response from Grand Jatra Hotel Balikpapan on 16 Feb,2017
Dear Darcy, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us. We are so happy and great to read positive comments from you and we ensure will keep maintain our service to be more outstanding. Once again, thank you so much and we look forward to have your next reservation in our property. Best Regards, Grand Jatra Hotel Balikpapan

6/10 Okay

darcy, perth australia

pleasant hotel
enjoyed a great visit pleasant staff and good facilities right next to shopping centre.
Response from Grand Jatra Hotel Balikpapan on 16 Feb,2017
Dear Darcy, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us. We are so happy and great to read very positive comments from you and we ensure will keep maintain our service to be more outstanding. Once again, thank you so much and we look forward to have your next reservation in our property. Best Regards, Grand Jatra Hotel Balikpapan.

8/10 Good

Alfred Lau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Beef

Liked: Cleanliness, staff & service
Grand Jatra Balikpapan
Nice clean hotel, unfortunately you have to go to the second floor to check in... Room was really clean and comfortable. I had requested a king size bed but was given a singlle bed and they did not try to get me my sleeping request fixed...big problem. Other than that a nice hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Ørjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

価格相応
価格相応のホテルです。モールに隣接しているので、買い物には便利です。
親愛なるゲスト、 Grand Jatra Hotel Balikpapanの温かいご挨拶 Grand Jatra Hotel Balikpapanのご滞在のご意見をお寄せいただきありがとうございます。 滞在中にあなたをお迎えすることは喜びです。思い出に残るご滞在をお祈りしております。 私たちは、より優れたサービスを維持し続けることを保証します。 もう一度、本当にありがとう、私たちは私たちのプロパティであなたの次の予約をお待ちしております。 宜しくお願いします、 グランドジャトラホテルバリクパパン

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
値段の割に最悪
部屋は想像より広く清潔。 しかしWi-Fi環境が悪く、メールすら送れません。 またインドネシアには珍しく、スタッフの人数不足が見受けられ、サービスが行き届いていない感じ。 値段の割に最悪です。
Response from FO BALIKPAPAN on 22 Oct,2017
親愛なるゲスト、 Grand Jatra Hotel Balikpapanの温かいご挨拶 Grand Jatra Hotel Balikpapanのご滞在のご意見をお寄せいただきありがとうございます。 滞在中にあなたをお迎えすることは喜びです。思い出に残るご滞在をお祈りしております。 私たちは、より優れたサービスを維持し続けることを保証します。 もう一度、本当にありがとう、私たちは私たちのプロパティであなたの次の予約をお待ちしております。 宜しくお願いします、 グランドジャトラホテルバリクパパン

8/10 Good

Rahmat

Liked: Cleanliness
Disliked: Room comfort
Tidak jelek juga tidak bagus
terkejut melihat kondisi kamar yang kecil dan sempit
Dear Rahmat, Terimakasih atas waktu dan ulasan tentang pengalaman anda tinggal di Grand Jatra Hotel Balikpapan. Kami mohon maaf apabila kondisi kamar kami menurut bapak kecil dan sempit. Kami akan sangat senang apabila anda berkenan kembali untuk menginap di Hotel kami di kemudian hari. Terima Kasih Grand Jatra Hotel Balikpapan.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Club too noisy
The hotel is comfortable, the reception worked very professional and gave me an upgrade, so enjoyed the room until 11pm. Due to the club I could not sleep until 4am. You could feel the sound from basement. Very tired I couln't enjoy the very good breakfast. The spa is also very nice and the serious massage was nice in a realxing atmosphere.The hotel is connected with the shopping mall, so I enjoyed shopping and the way to the airport is only less than twenty minutes. Sooy, the music was really to loud
Response from General Manager on 13 Feb,2017
Dear Jatra's Beloved Guest, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. We are glad to know that you are happy with our receptionists team's services, spa and our our location connected with shopping mall. However in other side we do really apologize that you have inconvenience experience with noise and we are seriously working on your comment so hopefully it wouldn’t happen again in the future. Sure, your feedback will assist us in further upgrading our guest facilities & services. Despite your less than perfect stay, we hope to be able to welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future. Best Regards, Grand Jatra Hotel Balikpapan

6/10 Okay

Didi

Hotel dengan lokasi strategis di area Mall
Proses check in yg cukup lama ( +/- 1 jam menunggu ) dan sulit mendapatkan parkir.
Dear Didi, Terimakasih atas waktu dan ulasan tentang pengalaman anda selama menginap di Grand Jatra Hotel Balikpapan. Kami akan berusaha untuk meningkatkan kualitas pelayan kami. Dan kami akan sangat senang apabila anda berkenan kembali untuk menginap di Hotel kami di kemudian hari. Terima Kasih Grand Jatra Hotel Balikpapan.

6/10 Okay

Rachmadany, Yogyakarta

Liked: Room comfort
Lumayan walau masih ada yang perlu ditingkatkan
Secara keseluruhan lumayan, sayang air panasnya kurang terasa, dan pelayanannya kurang ramah, kurang sebanding dengan kualitas hotel bintang 4.
Dear Rachmadany, Terimakasih atas waktu dan ulasan tentang pengalaman anda tinggal di Grand Jatra Hotel Balikpapan. Kami mohon maaf apabila fasilitas air panas kami kurang memadai dan pelayanan kami kurang memuaskan, kami akan segera berusaha memperbaiki kualitas pelayanan dan fasilitas kami. Kami akan sangat senang apabila anda berkenan kembali untuk menginap di Hotel kami di kemudian hari. Terima Kasih Grand Jatra Hotel Balikpapan.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Tanisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Farida, Banjarmasin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ulasan
Seneng bisa sambil shopping sih
Dear Farida, Terima kasih atas penilaian yang diberikan saat Ibu tinggal di Grand Jatra Hotel Balikpapan. Grand Jatra Hotel Balikpapan.