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Reviews of Pentacity Hotel Balikpapan

3.5 out of 5
Pentacity Hotel Balikpapan
Jl. Jenderal Sudirman No.47, Balikpapan, East Kalimantan

Reviews

8.0

Very good

Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 2 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Di

Liked: Cleanliness, staff & service, room comfort
Great location
Our stay was for 4 nights & overall our stay was good. Night 1 & 2 the centrally controlled balcony light was turned off by 10pm. Night 3 it wasn’t turned off until 3am. Night 4, I called reception at midnight & asked for the light to be turned off. Was told ‘Yes’. Never happened, it went off at 3am. The volume was showing maximum however you could barely hear it, especially with the live music from the BSB stage next to the hotel. A staff member brought a specific remote for the tv & adjusted the volume. However when you turned the tv off, it went back to the barely audible setting. Didn’t bother getting to get it changed again, it was too challenging.
Stayed 4 nights in Sep 2023
Response from Pentacity Hotel Balikpapan on 24 Oct,2023
Dear our esteemed guest, Mr. Di Pike,Warm greetings from Pentacity Hotel Balikpapan.Thank you for choosing our hotel for your stay in Balikpapan. Your feedback is highly valued as we continuously improve our facilities and services. We will share your comments with the relevant departments to prevent any recurrence of the issues.We hope to have the pleasure of welcoming Mr Di Pike back to Pentacity Hotel Balikpapan, providing an even better stay experience in the future.Sincerely,Management.

8/10 Good

Armansyah

Business traveller
Liked: Cleanliness, staff & service
kamar mandi kecil , kamar yg menghadap kolam renang berisik suara musik sampai jam 11 malam baru berhenti
Stayed 2 nights in Feb 2024
Response from Pentacity Hotel Balikpapan on 12 Mar,2024
Kepada tamu yang terhormat, Bapak Armansyah,Salam hangat dari Pentacity Hotel Balikpapan.Terima kasih telah memilih Pentacity Hotel Balikpapan menjadi pilihan utama menginap Bpk selama di Balikpapan.Feedback dari Bpk sangat begitu berarti. Kami minta maaf ada hal mengganggu kenyamanan selama menginap. Perihal musik sampai jam 11pm, segera kami informasikan ke department terkait untuk meninjau dan memastikan hal sama tidak terulang.Kami berharap bisa menyambut kedatangan Bapak Armansyah dan keluarga kembali menginap di Pentacity Hotel Balikpapan, dan membagikan pengalaman menginap yang lebih baik lagi di masa depan.Salam hormat,Manajemen.