ALH Group, Balnarring hotels

"The staff were so friendly and accommodating, the room was modern and clean, loved the bed so comfortable. The breakfast was excellent for the money and freshly cooked and the lady that looked after the breakfast room was an absolute delight. Would stay there again."

"There was a mix up and some confusion with the booking date. Louise at reception was exceptionally friendly and resolved the issue by upgrading us to another available room on short notice. I received a call from a person from the hotel after checkout — not particularly phone friendly — demanding my credit card to make another payment. I would recommend this person is trained in being more approachable and clearer on the phone. The booking date was amended with the booking agency and the problem...