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Reviews of Vanilla Hotel

3.5 out of 5
Vanilla Hotel
Jl. Pembangunan Blok VI Penuin, Batam, Batam Island

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 37 reviews" "
Rating 8 - Good. 15 out of 37 reviews" "
Rating 6 - Okay. 10 out of 37 reviews" "
Rating 4 - Poor. 3 out of 37 reviews" "
Rating 2 - Terrible. 2 out of 37 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Zuming

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room door lock spoil,air con spoil,water boiler spoil,noisy at midnight!
Stayed 2 nights in Nov 2023

4/10 Poor

Bret

Travelled with partner
Disliked: Cleanliness
The room 314, shower gel and shampoo not provided when we check in. Total blow dirty, and the heater when bathing from hot water change to cool when bathing half way. The room dont have fridge.
Stayed 2 nights in Jun 2023
Response from Reservation on 28 Jun,2023
Good Morning Dear Bret Warmest Greetings From Vanilla Hotel Batam,Thank you for For Recent Stay with Us at Vanilla Hotel Batam,Your Comments are very important to us,therefore we can maintain and improve our service,On Behalf management Vanilla Hotel Batam we do have apologize for inconvenience during your stay .we are looking forward to your next visit and wish you the best in your business and personal endeavor.Best RegardReservation

8/10 Good

Stephan

Stayed 1 night in Jan 2023
Response from Reservation on 28 Jun,2023
Dear Mr Stephan Warmest Greetings From Vanilla Hotel Batam,Than you for stayed at Vanilla Hotel Batam,We look forward to meet you on next time,have A Great Day Ahead.Best Regards Reservation

4/10 Poor

ABDUL RAHIM

Travelled with family
Disliked: Property conditions & facilities, room comfort
Need to improve alot.
No fridge as promised. Aircon feeling warm n need repair. Told the front desk not to do room service but it’s done when we returned to hotel. Breakfast too little choices.
Stayed 2 nights in Oct 2022
Response from Reservation on 28 Jun,2023
Good Morning Mr Abdul Rahman Warmest Greetings From Vanilla Hotel Batam,Thank you for Choosing Us as your Accommodation during your Trip In Batam,We do have apologize for inconvenience during your stay at Vanilla Hotel Batam,Your Feedback Important For Us to Improve Our Hotel Service Ahead,and We Look forward to stay again In Vanilla Hotel Batam,Thank you And Have a Nice Day.Best Regards Resevation

10/10 Excellent

Kamsani

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy trip
Good all my friends are happy
Stayed 1 night in Jul 2022
Response from Adven on 28 Jun,2023
Dear KamsaniWarmest Greetings From Vanilla Hotel Batam,So glad to hear your Happy trip in Batam during your stay in Vanilla Batam,We look forward to meet you again in Vanilla Hotel Soon,thank you and have a good day.Best Regards Asst FOM

6/10 Okay

Warren

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
t water please
The room was a little bit dirty about the table etc. There was no hot water at all.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019

8/10 Good

alex

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, I am deeply impressed by how pleasant my smoking room was. There was not a hint of the usual stale cigarette smell, and even more commendable with how quickly my own cigarette smell dissipated (in sufficient time). The bed, showers, bedside table, work desk, were free of any burn marks, appearing as new as they could be. Walking distance to Rasa Station, my recommended, roadside seafood stall, and the awesome satay stall that was priced very reasonably. BCS Mall is a stone throw away, especially convenient if there are signs of rain. Their rooftop bar, Skylight, was a joy to sit at and listen to, with very enthusiastic live bands. Highly recommended for travellers who want to shop in a more 'heartland' kind of mall, and eat local food that isn't priced for tourists. Great service at the front desk, polite and professional. Ride-hail works fine on location, just have to be understanding about the drop-off points that the drivers sometimes can't stop at.
Stayed 1 night in Nov 2019

6/10 Okay

Tok

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not a non smoking hotel
I’ve difficulty in sleeping at night as I can smell cigarettes smoke in my non smoking room, I guess the smell is from the corridor outside my room. I’ve difficulty in breathing and throat sore issue.
Stayed 2 nights in Nov 2019

6/10 Okay

AR

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The room 313 the air con noisy. I came before 3 months ago other room is fine. Think msy b that room the air con never turn properly.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a 3D2N stay there, convenient place for me. Walking distance to BCS mall, Grand mall, Nagoya Hill shopping. Service staff are friendly, room are clean, I stayed on 3rd facing the main road, the road noise is quite noisy at times. I will come back next time.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

6/10 Okay

Samantha

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Chee

Liked: Cleanliness, room comfort
Getaway
The hotel is located along the main road, especially at night till dawn you can hear traffic noise.
Stayed 1 night in Aug 2019

6/10 Okay

Ong

Stayed 4 nights in Jun 2019

8/10 Good

darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice location as shooping mall and food court is just 10mins walk away.
Stayed 1 night in Feb 2019

8/10 Good

Mel, SG

Liked: Cleanliness, staff & service, property conditions & facilities
there’s a big rubbish bin just behind the hotel building and if it’s rubbish collection day it makes our room smelled of rubbish if the aircon is turned on
Stayed 2 nights in Dec 2018

2/10 Terrible

ismayati, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real badly managed hotel
Booked grand deluxe non smoking for 3 pax paid usd 36. Beyond the avg rate what the hotel provided. Seriously when checked in, no non smoking room available. They changed the smaller non smoking room and promised will refund our $. They refunded 150k idr which equal to 15sgd. I find not Worthed with all the services and all the things I experienced even for a night. The new room 404 still has strong smoking smell. The grand deluxe 610 also has sewage smell and smoking smell too. Condition in room 410 Bathroom dirty some hair seen at the edge, basin clog, no hair dryer The time when I asked for spare hair dryer none and I washed my hair. The receptionist said the hairdryer is not avail in every room. I gotta sleep with wet hair.. After 2 calls the recept said hair dryer being used by other room. Do u think he really called at 12am.. Poor managed hotel. Also the Internet connection I failed to connect to the WiFi. Their saving grace only their brekkie food.with nice decent taste of Indonesian home cooked meal, which I find okay. 1.Wifi/inet connection, rating 0 I can't connect at all 2.Room poor, rating 1 not that bad, but amenities only soap and shampoo and no hair dryer. The sheet has some stains. Even it is smoking room still has smokes smells escp room 404 3.Staff attitude on the phone 0 they keep promising etc and very slow 4. Bathroom rating 0.dirty They don't clean throughly, can see hair and some visible dirt. Basin clogging
Stayed 1 night in Nov 2018
Response from Front Office on 9 Nov,2018
Dear Ms. Ismayati, Greetings! Thanks for your feedback and we do apology for your inconvenience caused. For your info: Hotel never do promises what the guest on requested earlier, it will be guaranteed base on situation in that day upon check in, means subject to room availability. Regards,

8/10 Good

Mohd Khairul

Liked: Cleanliness, staff & service, property conditions & facilities
The room condition was clean but less smaller than I expected. Friendly staffs, hotel's transport service was cheaper than other hotels in batam. Overall condition of the hotel were satisfactory and worth taking for the price.
Stayed 1 night in Oct 2018

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plesant Stay
It was a pleasant stay. Staff were plesant n friendly
Stayed 5 nights in Sep 2018

8/10 Good

Hollis Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hassle Free Trip in term of convenience
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Decent hotel for a one-night stay
The hotel staff are approachable. Hotel room is clean but bathroom is not. We had to rinse the floor before we could use it. Breakfast service was slow but food was ok. You can choose to skip the breakfast and go for a better alternative outside. Parking is free so it gets full on weekend nights due to the lounge upstairs. So if you drive, you may have to park about 100 metres down the road.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Good location, comfortable and clean.
Stayed 2 nights in Jun 2018
Response from Julio Agsa on 5 Sept,2018
Thank you so mcuh for your reviews sir/mam. I hope you come back to our Hotel Regards, Reservation

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again...
Overall the stay was comfortable and accommodating.
Stayed 2 nights in Mar 2018

6/10 Okay

Sagar, Singapore

Liked: Staff & service
Nice Location
Location wise and price wise the hotel is decent enough. The staff is nice. Room amenities are just ok for short stays
Stayed 2 nights in Apr 2018

4/10 Poor

Shi Min

Liked: Cleanliness
Disliked: Room comfort
Upset and helpless customer
The hotel gave us a smoking room instead of a non smoking room as indicated as preference on my booking. Reason being that the hotel was fully booked and there were no more rooms available. The smell was really strong and I ended up sneezing the entire night and had a bad sleep. The wifi connection was not stable and we could not get logged on. It was much better in the early morning. The reason stated when rejected was that there was limited accounts. Overall, other than the two points, the stay was pleasant. The breakfast was good and the bed is comfy and clean. Location is great. I’ve never gotten a smoking room in my life before. If you want a non smoking room and want to stay in this hotel, better get them to confirm the room type beforehand.

8/10 Good

jimmy, medan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Close to the shopping mall and street food. Clean and tidy hotel room. Good services. And nice breakfast. Cheap price for 3 stars hotel.
Stayed 2 nights in Feb 2018

8/10 Good

Ishak

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2017

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
shower had no hot water,
Stayed 2 nights in Aug 2017

8/10 Good

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
other than shower had no hot water, overall facilities value for money
Stayed 1 night in Aug 2017

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple rooms, Nice rooftop bars
The rooms were simple. But the exciting part was the "fresh beer and wine garden" on the 8th level for drinks and skylight lounge on the 7thfloor. (Both serve food and drinks but I prefer to have meals the skylight lounge coz it's lit and has more of a restaurant setting) The ambience was good and the pricing of the drinks was reasonable. Also, the service was great. The breakfast was 50,000rp per person if u decide not to book it with the room here. Good enough for the price. Convenient to have drinks at the bars and go down to the rooms for a good sleep. Oh and yes, and u can actually make out the tiny silhouette of MBS from here. ;)
Stayed 1 night in Aug 2017

6/10 Okay

Angel, JB

Liked: Staff & service
Hotel location is strategic enough
If the purpose of your travel is personal business meeting and which hotel and price is not your priority, the Vanilla hotel may be considered for your stay as surrondings are food corner you may try.

8/10 Good

adrianus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relax on the roof with meal and drink
its a nice hotel special with the bar and resaurant on top off the roof

8/10 Good

Coddy, sg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and nice. Easy acess to lots of malls
Good food good location good view. Easy acess to lots of malls. Rooms are okok ..... u get what you paid for.

6/10 Okay

Zhi Dong

Disliked: Cleanliness, property conditions & facilities, room comfort
The superior room doesn't have windows. Unable to judge whether its sunrise or sunset. The corridor walkway has a foul smell

10/10 Excellent

CHONG WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay relaxing
Room clean and simple But sewage smell
Response from General Manager on 5 Mar,2017
Thank You