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Reviews of Bournemouth Highcliff Marriott Hotel

4 out of 5
Bournemouth Highcliff Marriott Hotel
105 St. Michael's Road, Bournemouth, England

Reviews

8.4

Very good

Rating 10 - Excellent. 58 out of 109 reviews" "
Rating 8 - Good. 29 out of 109 reviews" "
Rating 6 - Okay. 13 out of 109 reviews" "
Rating 4 - Poor. 3 out of 109 reviews" "
Rating 2 - Terrible. 6 out of 109 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Edwin

Liked: Cleanliness, staff & service
A feeling of being a little run down in some areas eg from the lift to the car park whilst the lift to the room, the corridor and the room itself were very good.
Stayed 2 nights in Apr 2024

8/10 Good

Josephine

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Martin, Farnborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big suite in the cottage
Stayed 1 night in Apr 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yet another pleasure stay!
Stayed 4 nights in Apr 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The menu in Brasserie Blanc had a good choice and the food was very well prepared and tasty. The BB staff were very pleasant and courteous both at dinner and at breakfast. The reception staff were very helpful. The room was very comfortably with excellent views of the sea and pier. It was very handy that the West Cliff lift is straight outside the front door of the hotel. It made an interesting route to the beach promenade.
Stayed 2 nights in Apr 2024
Response from The Front Desk Team on 17 Apr,2024
Thank you for the Lovely Feedback!

10/10 Excellent

Sri Venkata Ramana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location and friendly staff.
Stayed 4 nights in Apr 2024
Response from The Front Desk Team on 17 Apr,2024
Thank you for the Lovely Feedback!

10/10 Excellent

Pauline, Wentzville

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk into city centre, Our room was newly renovated and had a nice bathroom with walk in shower. Parking was very expensive at the hotel at £12 per day.
Stayed 3 nights in Apr 2024
Response from The Front Desk Team on 12 Apr,2024
Thank you for the Lovely Feedback.

10/10 Excellent

Lewis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and sea view
Stayed 1 night in Mar 2024
Response from The Front Desk Team on 10 Apr,2024
Thank you for the lovely Feedback!

8/10 Good

Sarah

Stayed 2 nights in Apr 2024

10/10 Excellent

Kim

The rooms have been refurbished to o an excellent standard in the Dorchester building well worth the money
Stayed 1 night in Mar 2024
Response from The Front Desk Team on 2 Apr,2024
Thank you for the Lovely Feedback!

8/10 Good

Tahiyat

Business traveller, Travelled with partner
the room was nice but we booked a suite and was told at check in that it’s not available for use anymore due to maintenance so was quite disappointed as we were then forced to have the next ‘best’ room which was a regular sea view room. not pleased at the room disappointment so made the experience less happy. they could’ve notified us earlier rather than making us wait.
Stayed 2 nights in Mar 2024
Response from The Front Desk Team on 30 Mar,2024
Thank you for your Feedback. We are sorry to hear of your experience. Your concerns have been passed on to the Management Team.

8/10 Good

Benjamin

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was very clean and the room was comfortable.
Stayed 2 nights in Mar 2024
Response from The Front Desk Team on 18 Mar,2024
Thank you for the lovely Feedback!

8/10 Good

fRANCES

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Outdoor decor needs updating. Comfortable stay .
Stayed 1 night in Mar 2024
Response from The Front Desk Team on 9 Mar,2024
Thank you for the Feedback!

10/10 Excellent

Caroline

Stayed 1 night in Feb 2024
Response from The Front Desk Team on 26 Mar,2024
Thank you for the Lovely Review!

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Front Office Team on 4 Mar,2024
Thank you for the Lovely Feedback!

10/10 Excellent

Wayne, Bridgwater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean hotel and convenient location.
Stayed 1 night in Feb 2024
Response from The Front Desk Team on 3 Mar,2024
Thank you for the lovely Feedback!

8/10 Good

Daniel

Lovely room. Good venue. Nice staff.
Stayed 1 night in Feb 2024
Response from The Front Desk Team on 28 Feb,2024
Thank you for the lovely Feedback.

8/10 Good

Stephen, Wrexham

Travelled with family
Liked: Staff & service, property conditions & facilities
After a long journey down arrived at the hotel to find that unfortunately the free street parking outside was full so had to use the hotel car park. No issues with the car park apart from the price (£12 per day)Checked in and were told we'd been allocated one of the cottages.The cottages are quite spacious with two double beds and are great for families with chidren. Espcially in summer as you can go out the patio door across the grass to the outside pool. It was quite dull when we arrived and the lighting in the cottages does leave a lot to be desired so we didn't really pay that much attention to the decor. The next morning was bright and sunny and we soon noticed a stain down the ceiling and wall in one corner where it looked as though someone had thrown food. In addition a thick layer of dust on the small table and black fingerprints above the handle on the bathroom door were also apparent. On going out for the day I mentioned the stain down the wall to Reception who advised that they would have Housekeeping look at it. If they did nothing was done as it was still there when we returned which I found a bit disappointing. The next morning I went to take a shower only to find there was no hot water. . On checking out I mentioned this to Reception who just said "oh wow!". Not quite the response I was expecting. Maybe a "I'm very sorry I'll get someone to look into that" would have been better. Depite these little issues I really liked the hotel and would definitely return.
Stayed 2 nights in Feb 2024
Response from The Front Desk Team on 15 Mar,2024
Thank you for your Feedback!

10/10 Excellent

Graham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family room for a stay with friends. Beautiful sea views. No complaints except limited parking available over the weekend we were there.
Stayed 2 nights in Feb 2024
Response from The Front Desk Team on 18 Feb,2024
Thank you so much for the lovely feedback!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every minute of staying here, definitely coming back!
Stayed 3 nights in Feb 2024
Response from The Front Desk Team on 13 Feb,2024
Thank you for your lovely feedback!

6/10 Okay

Sharon

Business traveller
Liked: Cleanliness, room comfort
It was okay.
The staff on reception were very nice and helpful. Considering this was my first time of staying on going to breakfast not one of six staff that were on informed me of how the breakfast was served. The cottages outside are very dated and very little sockets, which when on business you need to be able to sit and work and have the ability to charge your laptop. Was it worth paying extra to see the pier. No not really. Sustainably the radiators needed to turn off on entering. It was overly warm. I like that there was refill cleansing products over the bath. But still plastic tubes of body lotion. Would have been nice to have had a dressing gown and slippers, the latter because of the carpets had seen better days. I did note on my way out that they had refurbed some of the rooms. If you’re a single female. Ask not to be put in a cottage as the road is poorly lit and very daunting to walk along when it’s dark.
Stayed 1 night in Jan 2024
Response from The Front Desk Team on 13 Feb,2024
Thank you so much for taking the time to leave us your feedback. Apologies for the inconvenience caused to you, we will pass this on to the relevant department.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Came to Bournes to watch my son dancing at the BIC had a double room with my partner because we came back late. The room was very cold tried to turn the heating up. It wouldn’t go beyond 24°. It was below freezing outside so I just couldn’t get warm. Had a problem with the fan in the toilet, it just wouldn’t go off had to switch it off manually, not what you expect from such a nice hotel and One pain was having to pay for parking £12.50 it’s a top hotel more expensive than any of them in Bournemouth so you shouldn’t have to pay for parking
Stayed 1 night in Jan 2024
Response from The Front Desk Team on 13 Feb,2024
Thank you so much for taking the time to leave us your feedback. Apologies for the inconvenience caused to you, we will pass this on to the relevant department.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from The Front Desk Team on 13 Feb,2024
Thank you for the lovely feedback.

10/10 Excellent

Helen

Stayed 1 night in Jan 2024
Response from The Front Desk Team on 13 Feb,2024
Thank you for the lovely feedback.

10/10 Excellent

Paman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from The Front Desk Team on 13 Feb,2024
Thank you for the lovely feedback.

4/10 Poor

Alicia

Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from The Front Desk Team on 13 Feb,2024
Thank you for your feedback.

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for quiet relaxation. Love the renovated rooms.
Stayed 1 night in Jan 2024
Response from The Front Desk Team on 13 Feb,2024
Thank you for your lovely feedback!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk on 4 Jan,2024
Thank you for taking the time to leave us your feedback. We are glad that you enjoyed your stay with us!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 4 Jan,2024
Thank you for taking the time to leave us your feedback. We are glad that you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk on 4 Jan,2024
Thank you for taking the time to leave us your feedback. We are glad that you enjoyed your stay with us!

6/10 Okay

Lynne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was very hot and we were unable to adjust the temperature. A £12 parking charge was not mentioned until after we had parked.
Stayed 1 night in Dec 2023
Response from Front Desk on 4 Jan,2024
Thank you for taking the time to leave us your feedback. We will be passing this on to the relevant departments.

2/10 Terrible

Toby

Stayed 1 night in Dec 2023
Response from Front Desk on 4 Jan,2024
Thank you for taking the time to leave us your feedback. We apologise if your stay wasn't as expected.

10/10 Excellent

Jacqueline

Stayed 1 night in Dec 2023
Response from The Front Desk Team on 13 Feb,2024
Thank you for the lovely feedback.

10/10 Excellent

Vojtech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lumi on 26 Dec,2023
Thank you very much for your excellent review, we are really glad you enjoyed your stay with us. Merry Christmas and Happy New Year!

10/10 Excellent

Steven

Stayed 1 night in Dec 2023
Response from Lumi on 26 Dec,2023
Thank you very much, we really loved your review it is lovely and we are glad you have enjoyed your stay at our property. Merry Christmas! and Happy New Year!

6/10 Okay

Lisa

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel lovely but communication impossible
The hotel is lovely and in a fabulous position overlooking the sea. However the trip has been marred slightly by the inability to contact them regarding something I left in my room. I have tried multiple routes to contact the front desk all of which have been ignored. There should be an advertised telephone and email contact for the front desk that actually gets through to the hotel rather than just the Marriott group which seems to just ignore all communication.
Stayed 1 night in Dec 2023
Response from Front Desk on 4 Jan,2024
Thank you for taking the time to leave us your feedback. We will be passing this on to the relevant departments.

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
brilliant service ,hotel clean and staff friend .
Stayed 1 night in Dec 2023
Response from Lumi on 26 Dec,2023
Thank you for your lovely review. Kindest regards.

8/10 Good

Gary, Ferndown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, renovated guest rooms and Brasserie Blanc are all positives
Stayed 1 night in Dec 2023
Response from Lumi on 26 Dec,2023
Thank you very much .kindest regards.

10/10 Excellent

VLADIMIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lumi on 26 Dec,2023
Good afternoon, thank you very much for the lovely review ,we are glad you enjoyed your stay with us. Merry Christmas! and Happy New Year!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lumi on 26 Dec,2023
Thank you very much for your lovely review. Merry Christmas and Happy New Year.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Lumi on 26 Dec,2023
Thank you very much .Kindest regards.

10/10 Excellent

Bernardine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful warm , comfortable room .
Stayed 1 night in Nov 2023
Response from Front Desk Team on 24 Nov,2023
Thank you so much for your kind feedback about your room, we are glad that you enjoyed your stay!

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great decor and relaxing atmosphere.
Stayed 1 night in Nov 2023
Response from Front Desk Team on 24 Nov,2023
Thank you so much for the kind feedback about your stay, we are glad that you had a good time!

8/10 Good

Martin

Stayed 1 night in Nov 2023
Response from Paul. on 21 Nov,2023
Thank you so much for the feedback we appreciate it and hope to have you back with us in the near future.Kind regards,

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and friendly staff, clean and newly decorated, bit of a mix up over the parking but quickly sorted. Such a relaxing stay.
Stayed 1 night in Nov 2023
Response from Luminita on 16 Nov,2023
Thank you very much ,lovely to host you .Kindest regards

10/10 Excellent

Mr Malcolm J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay.
Had a wonderful 3 night stay. We had a delicious meal in the restaurant, and 3 first class breakfasts.
Stayed 3 nights in Nov 2023
Response from Luminita on 16 Nov,2023
Good afternoon, we are very happy to hear this and we hope to see you soon. Kindest regards.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 4 nights in Nov 2023
Response from Front Desk on 13 Nov,2023
Thank you so much for taking the time to leave us your amazing feedback.

6/10 Okay

Susan

Liked: Cleanliness, staff & service
We didn't expect to be put in a cottage. We knew nothing about the cottages. When we booked we were expecting a double room with sea views in the hotel. Very disappointing. I think this should have been explained on booking that we would be given a room as far away from the hotel and parking as possible. Room 504. We were offered no assistance with our luggage and were given vague directions to our accomodation. We did enjoy our 55th Wedding Anniversary despite this but booking needs improvement!!!!
Stayed 2 nights in Nov 2023
Response from Front Desk on 11 Nov,2023
Thank you so much for taking the time to leave us your feedback. Apologies for the inconvenience caused to you, we will pass this on to the relevant department.

8/10 Good

Bev

Stayed 1 night in Nov 2023
Response from Front Desk Team on 8 Nov,2023
Thank you so much.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in Bournemouth
Great location with panoramic views. The staff were very friendly and went out their way to make our Anniversary 3 night stay enjoyable. The location may be a little challenging for people who may have limited mobility but this can be overcome.
Stayed 3 nights in Oct 2023
Response from Front Desk on 4 Nov,2023
Thank you so much for your feedback and we are glad that you enjoyed your stay with us!